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Freshservice Administrator Jobs (NOW HIRING)

BusPatrol LLC

IT Ops Automation Engineer

Austin, TX · On-site

$70K - $80K/yr

Microsoft 365 admin depth: Entra ID lifecycle workflows, conditional access, Intune device compliance, SharePoint admin, Exchange Online, Teams. * Freshservice Workflow Automator, Custom Objects ...

Stride, Inc.

HR Administrator 2

$18.84 - $23/hr

Responds to employee, manager, and HR team requests, escalating issues as appropriate through the FreshService ticketing system. * Communicates clearly, professionally, and with empathy, effectively ...

Stride

HR Administrator 2

Saint Paul, MN · On-site

$18.84 - $23/hr

Responds to employee, manager, and HR team requests, escalating issues as appropriate through the FreshService ticketing system. Communicates clearly, professionally, and with empathy, effectively ...

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Freshservice Administrator information

What are the key skills and qualifications needed to thrive as a Freshservice Administrator?

A Freshservice Administrator should have a strong understanding of IT service management (ITSM) principles, experience configuring ITSM platforms, and ideally a background in IT support or helpdesk operations. Familiarity with Freshservice’s platform, ITIL certification, and proficiency with ticketing systems and automation tools are commonly expected. Excellent problem-solving, attention to detail, and communication skills help administrators address technical challenges and collaborate across teams. These abilities are crucial for maintaining the efficiency, customization, and performance of the Freshservice environment to support organizational IT needs.

What is a Freshservice Administrator?

A Freshservice Administrator is responsible for managing and optimizing an organization's Freshservice IT service management (ITSM) platform. They configure workflows, automate processes, manage service requests, and ensure smooth operation of the system. Administrators also handle user roles, permissions, integrations, and system updates. Their goal is to improve IT support efficiency and enhance user experience. Additionally, they may provide training and support to users to ensure effective platform utilization.

What does a Freshservice Administrator do?

As a Freshservice Administrator, your typical day often includes managing user accounts, configuring workflows, addressing ticket escalations, updating knowledge base articles, and providing technical support for end-users. You'll regularly collaborate with IT support teams to optimize service desk processes and ensure the platform aligns with business needs. Administrators are also responsible for monitoring system performance, implementing integrations or automation, and rolling out updates or new features. The role offers a mix of hands-on technical work and strategic process improvement, providing variety and opportunities to interact with colleagues across departments.

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Freshservice Administrator jobs near you
Infographic showing various Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Ops Automation Engineer

BusPatrol LLC

Austin, TX • On-site

$70K - $80K/yr

Full-time

Re-posted 8 days ago

Job description

IT Ops Automation Engineer
Overview
At BusPatrol, we're transforming student transportation safety through cutting-edge technology and real-time automated enforcement. We're seeking an IT Automation Engineer to be at the forefront of our IT Operations evolution- replacing manual toil with code, durable serverless workflows, and reliable integrations across Microsoft 365, Azure, Freshservice, Jira, and our line-of-business platforms (AlertBus, Console, NetSuite, OpenPath, Five9, Tableau, Ashby, and more).
You will lead the design, build, and operation of these automations end-to-end - a hands-on engineering role embedded in the IT Service Operations & Enablement (ITSOE) team. You will own production Azure Function Apps, Azure Automation runbooks, Power Automate flows, and Playwright-driven web automations that replace manual, repeatable processes in IT operations.
You'll collaborate with ITSOE leadership, service desk agents, and business partners to identify high-volume, manual work and replace it with reliable, observable, well-tested automations - moving the team from reactive ticket processing to proactive platform enablement
Key Responsibilities
  • Design, build, deploy, and support secure IT automations across Azure, Power Platform, and related enterprise platforms using least-privilege and production-ready standards.
  • Develop and maintain automation solutions using TypeScript/Node.js, PowerShell, and Python, selecting the right toolset for each use case.
  • Administer and optimize Azure services that support automation, including Function Apps, Automation Accounts, Logic Apps, Storage, Key Vault, Service Bus, and monitoring tools.
  • Build and support event-driven, scheduled, and API-based workflows that improve IT service delivery, onboarding, offboarding, access management, and audit processes.
  • Create and maintain integrations across core business systems such as Freshservice, Jira, Microsoft 365, Entra ID, SharePoint, and other SaaS platforms.
  • Perform ticket and operational data analysis to identify high-value automation opportunities by evaluating volume, repeatability, business impact, process stability, and technical feasibility.
  • Use data insights to recommend and prioritize automation candidates that reduce manual effort, improve cycle time, and strengthen service quality.
  • Apply sound engineering practices including testing, source control, CI/CD, logging, error handling, documentation, and reusable design patterns.
  • Monitor automation health and performance through dashboards, telemetry, alerting, and trend analysis, and continuously improve reliability and business outcomes.
  • Establish and document standards for selecting the appropriate automation runtime, architecture, and support model for each workflow.
  • Partner with Service Desk and IT Operations teams to refine processes, reduce operational friction, and mentor others in automation best practices.

Preferred Qualifications
  • 3+ years building production automations in an internal IT, IT Ops, or Service Desk engineering context (L2/L3 or beyond).
  • Strong hands-on experience with TypeScript / Node.js and Azure Function Apps, including:
  • Durable Functions (orchestrators, activities, fan-out/fan-in, sub-orchestrations, eternal orchestrations).
  • HTTP, Timer, Queue, Service Bus, and Blob triggers.
  • Retry policies, exponential backoff, idempotent activities, and dead-lettering.
  • Production experience with Playwright (Node.js / TypeScript), including:
  • Microsoft SSO / Entra login flows and stored auth state.
  • Page Object Model, role-based locators, trace/video capture.
  • Running at scale via Microsoft Playwright Workspaces or equivalent (Azure Container Apps, self-hosted runners).
  • Strong Power Automate (cloud flows) skills - SharePoint, Outlook, Teams, HTTP with Entra ID, Dataverse, custom connectors, approvals, and scheduled flows.
  • Hands-on with Azure Automation runbooks (PowerShell 7 and/or Python), including webhooks, schedules, hybrid workers, and shared modules.
  • Working knowledge of Microsoft Graph API (SharePoint site usage, Entra ID users/groups, license assignment, mail, calendar) and Azure Blob Storage (lifecycle policies, SAS, Managed Identity access).
  • REST API integration experience with Freshservice and Jira Cloud - auth, pagination, custom fields, custom objects, webhooks, and the Freshservice Service Catalog.

Nice to Have
  • Logic Apps Standard for stateful, connector-heavy orchestrations.
  • Azure Service Bus / Event Grid for cross-platform event fan-out.
  • Application Insights + Log Analytics (KQL) dashboards and alerting; Azure Workbooks authoring.
  • Power Apps (canvas + model-driven) and Dataverse for self-service portals and structured ops data.
  • Azure Document Intelligence / Form Recognizer for OCR pipelines on inbound mail or citation documents.
  • Microsoft 365 admin depth: Entra ID lifecycle workflows, conditional access, Intune device compliance, SharePoint admin, Exchange Online, Teams.
  • Freshservice Workflow Automator, Custom Objects, Onboarding/Offboarding modules, and Freshservice Analytics.
  • Integrations with Ashby, NetSuite, Salesforce, Tableau, OpenPath, Five9, or 1Password via API or SCIM.
  • Cross-platform observability tooling.

Why Join Us
  • Be part of a mission-driven company making roads safer for students and communities.
  • Help architect the future of our Automated Safety Platform.
  • Work on modern, cloud-native, and serverless technologies.
  • Collaborate with a global, inclusive, and high-performing team.

Apply