ZipRecruiter

Log In

1

User Admin Jobs (NOW HIRING)

SonSoft

Software Engineer (Duck creek)

Bridgewater, NJ · On-site

Performed customization in components - Skin, TransACT, Request Object, User Admin, etc. Well versed in Software Development Life CycleExperience in developing Policy Admin System, Implementing ...

next page

Showing results 1-20

People also search for

All JobsUser Admin Jobs

User Admin information

See salary details

$26K

$68.2K

$136.5K

How much do user admin jobs pay per year?

As of May 28, 2026, the average yearly pay for user admin in the United States is $68,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Admin, and why are they important?

To thrive as a User Admin, you need a solid understanding of user account management, access controls, and IT security principles, often supported by a degree in information technology or related field. Familiarity with directory services (such as Active Directory), identity management systems, and ticketing tools like ServiceNow is typically required. Strong attention to detail, problem-solving skills, and effective communication are crucial soft skills in this role. These competencies ensure secure, efficient user access, minimize downtime, and maintain compliance within an organization's IT environment.

What are some common challenges faced by User Admins when managing access permissions across multiple systems?

User Admins often encounter challenges related to keeping access permissions consistent and up-to-date across various platforms, especially in organizations with complex IT environments. Managing requests for new user accounts, permission changes, and timely deactivation can become demanding, particularly during periods of high staff turnover or organizational restructuring. Effective communication with team leads and adherence to strict security protocols are essential to prevent unauthorized access and ensure data integrity. Staying organized and using automated tools or identity management systems can help User Admins streamline these processes and minimize errors.

What does a User Admin do?

A User Admin, or User Administrator, is responsible for managing user accounts and permissions within an organization's IT systems. Their tasks typically include creating, modifying, and deleting user accounts, resetting passwords, and ensuring that users have appropriate access to systems and data based on their job roles. User Admins also help enforce security policies, monitor account activity, and support compliance with organizational and regulatory requirements. They play a crucial role in maintaining the integrity and security of an organization’s digital resources.

What is the difference between User Admin vs Help Desk Technician?

AspectUser AdminHelp Desk Technician
CredentialsTypically requires IT certifications like CompTIA A+ or Microsoft certificationsOften requires similar certifications, with additional focus on customer service skills
Work EnvironmentPrimarily works in IT departments managing user accounts and permissionsWorks in support centers assisting end-users with technical issues
Employer & Industry UsageCommon in corporate, educational, and government sectorsWidely used across various industries for technical support roles
Search & Comparison IntentOften compared for roles involving user account managementCompared for frontline technical support positions

While both roles involve technical support, User Admin focuses on managing user accounts and permissions within IT systems, whereas Help Desk Technicians provide direct support to end-users for a variety of technical issues. Understanding these differences helps job seekers identify the right role for their skills and career goals.

More about User Admin jobs
What states have the most User Admin jobs? States with the most job openings for User Admin jobs include:
What job categories do people searching User Admin jobs look for? The top searched job categories for User Admin jobs are:
User Admin jobs near you
Infographic showing various User Admin job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 13% Part Time, 2% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $68,215 per year, or $32.8 per hour.

Senior User Support Specialist (User Admin)

Govcio LLC

Saint Louis, MO • On-site

$62K - $82K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

GovCIO is currently hiring for a Senior User Support Specialist for the Service Desk (SD) User Administration Team to provide essential identity management, access control, and technical support for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.
Responsibilities
The Senior User Support Specialist will serve as an advanced technical escalation point and team lead for user administration, account management, and complex workstation network troubleshooting. The role requires expert technical problem-solving skills, exceptional customer service, and the ability to oversee the efficient processing of complex access requests while ensuring the team meets established Service Level Agreements (SLAs).Key responsibilities include:
  • Respond to escalated customer questions and troubleshoot complex user administration and workstation network problems.
  • Run advanced diagnostics and use expert problem-solving skills to find root causes and implement definitive solutions.
  • Serve as an escalation contact for users and junior staff, ensuring all metrics and calls are accurately documented and logged in the ticketing system.
  • Identify and escalate complex or systemic issues from a TIER 2 level to a TIER 3 level.
  • Install, configure, and maintain critical software tools while authoring standard operating procedures, internal technical guides, and FAQs.
  • Walk users through systems, mentor junior team members, and provide comprehensive follow-up communication to ensure complete resolution.

Qualifications
High School with 6 - 9 years (or commensurate experience)
Required Skills and Experience
  • Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
  • Deep proficiency in Windows operating systems and advanced administrative knowledge of Active Directory and Azure.
  • Expert knowledge of Exchange Admin Center, enterprise user accounts, distribution groups, and shared mailbox infrastructure.
  • Comprehensive knowledge of EDMS, SharePoint, Remote Desktop Server, and enterprise File Sharing Permissions.
  • Ability to write, modify, and safely run technical scripts (e.g., PowerShell) to automate user administration processes.
  • Proven ability to diagnose and resolve complex technical problems efficiently and handle tier-escalated tickets.
  • Superb verbal and written communication skills to articulate advanced technical workflows to non-technical users and leadership.
  • Outstanding customer service and leadership skills to maintain team morale and ensure user satisfaction.
  • Masterful time management skills to handle complex tasks, delegate when appropriate, and manage high-volume queues to meet SLAs.
  • Ability to work independently, lead technical initiatives, and drive performance within a team environment.

Clearance Required: Active Secret Clearance
Preferred Skills and Experience
  • Experience leading or mentoring teams within DoD or U.S. Coast Guard enterprise service desk environments.
  • Advanced experience with ServiceNow (SNOW) or equivalent enterprise ticketing software, including queue management.
  • Strong familiarity with ITIL service management frameworks, continuous service improvement, and SLA reporting.

Posted Salary Range
USD $62,000.00 - USD $82,000.00 /Yr.

Apply