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End User Services Manager Jobs in Kansas (NOW HIRING)

ICONMA

End user support

Wichita, KS · On-site

... customer service, and cost management. End User Support Location: Wichita, KS Duration: 3 months ... Description: This position is part of a team responsible for receiving and processing requests for ...

Panasonic Avionics Corporation

EUS Manager

De Soto, KS · On-site

$98 - $102/hr

Responsibilities We are seeking a Manager, End User Computing Service Delivery to oversee the delivery, governance, and performance of end user computing services. This role is responsible for ...

Panasonic

EUS Manager

De Soto, KS · On-site

We are seeking a Manager, End User Computing Service Delivery to oversee the delivery, governance, and performance of end user computing services. This role is responsible for ensuring high standards ...

Assa Abloy

Sales Representative, End User

Shawnee, KS · On-site

ASSA ABLOY's offerings include products and services related to locks, doors, gates, and entrance ... Utilization and maintenance of CRM tools for sales and activity reporting. * Working knowledge of ...

Naic

Event Technical Support Specialist

Kansas City, KS · On-site

$72K/yr

... end-user services. This role provides hands-on technical support for event platforms, devices, and ... Effective time management, communication, and customer service skills. Preferred Experience ...

Ascend Learning

Manager User Experience

Leawood, KS · On-site +1

$113K/yr

Oversee the end-to-end UX design process across a defined product category from discovery and concept development through prototyping, usability testing, and handoff. * Manage and prioritize the team ...

hendersonco

Workplace Technology Manager

Lenexa, KS · On-site

This role oversees physical endpoints, virtual desktops, Service Desk operations, Audio/Visual engineering and on-site support, hardware asset lifecycle management, and the overall digital end user ...

Strategic Staffing Solutions

Sr. PC Technician

Topeka, KS · On-site

$22 - $26/hr

Recording device serial numbers for entry into CMDB for workstation inventory Communicating with ... Remove and inventory existing endpoint Update end user service ticket (ServiceNow) regularly ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Infrastructural support to the end user clients by responding to all incoming service requests ... Updating ticket on IT service management tool with proper work notes. * Deskside Management, Touch ...

Socket.dev

UX Designer

Leawood, KS · On-site

$75 - $110/hr

End-to-End UX Design: Partner with the design team to craft user flows, wireframes, and high ... Work closely with product managers, engineers, and business stakeholders to present, discuss, and ...

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End User Services Manager information

See Kansas salary details

$66.9K

$107.1K

$140K

How much do end user services manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for end user services manager in Kansas is $107,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,900.00 and $103,900.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Kansas?

For End User Services Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Kansas look for?

The top searched job categories for End User Services Manager jobs in Kansas are:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $107,100 per year, or $51.5 per hour.

End user support

ICONMA

Wichita, KS • On-site

Contractor

Re-posted 15 days ago

Job description

Company Description

Our Unique Capabilities

We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.


Our Staff Members

Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.

Our Recruiting

Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers' is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.


Job Description

End User Support
Location: Wichita, KS
Duration: 3 months
Description:
This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.
Essential Duties and Responsibilities:
The primary responsibilities of this role are:
- Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
- Submitting the appropriate system access requests on behalf of the end user.
- Validation that requests are completed accurately.
- Follow up / monitoring to ensure requests meet expected service level agreement.
Experience:
- Basic computer skills.
- Customer Service.
Required:
- Strong organizational skills to manage priorities and meet deadlines.
- Detail oriented.
- Multi-tasking skills.
Preferred experience:
- Prior customer service / service desk experience.
- Microsoft Outlook.
Minimum Education Required: High School Diploma.

Additional Information

Minimum Education Required: High School Diploma.

ICONMA logo

About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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