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End User Services Manager Jobs (NOW HIRING)

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

EG's multi-manager platform allows independent investment teams to pursue distinct strategies while ... About The Role We are seeking an End User Services Engineerto join our Information Technology team.

Diverse Lynx

End User Services - Analyst

Spring Valley, NY

$20.75 - $28.25/hr

... service requests: Traveling to user locations to diagnose and resolve hardware, software, and ... This often requires reliable transportation and the ability to manage your travel schedule ...

Expleo

End User Services Business Analyst

Minneapolis, MN · On-site

$65 - $75/hr

Hybrid (Minneapolis, MN) Employment Type: Full-Time Are you an experienced End User Services Business Analyst looking for a role where you can influence major technology initiatives, collaborate with ...

Expleo

End User Services Business Analyst

Minneapolis, MN · Hybrid

$65 - $75/hr

Hybrid (Minneapolis, MN) Employment Type: Full-Time Are you an experienced End User Services Business Analyst looking for a role where you can influence major technology initiatives, collaborate with ...

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How much do end user services manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for end user services manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an End User Services Manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an End User Services Manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What does an End User Services Manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What jobs make $3,000 a month without a degree?

End User Services Managers typically earn more than $3,000 monthly, but entry-level IT support or help desk roles can also reach this income level with experience and certifications like CompTIA A+ or Network+. These positions often require technical skills, problem-solving ability, and familiarity with hardware and software, and they can be performed without a college degree.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What cities are hiring for End User Services Manager jobs? Cities with the most End User Services Manager job openings:
What states have the most End User Services Manager jobs? States with the most job openings for End User Services Manager jobs include:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.

End User Services Engineer

Engineers Gate

New York, NY • On-site

$100K - $130K/yr

Full-time

Posted 2 hours ago

Job description

About EG
Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm. Today, EG operates as a diversified, multi-strategy investment platform that combines systematic research with selective discretionary approaches.
EG's multi-manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support. The firm's collaborative groups of researchers, engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a centralized data platform to isolate and solve challenging problem sets in the global financial markets.
About The Role
We are seeking an End User Services Engineerto join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment.
The ideal candidate will have combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering "white glove" service while improving systems and processes. This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission-critical operations within a high-performance environment.
This is an on-site role based out of our New York City office, five days a week.
Key Responsibilities
  • Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
  • Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
  • Manage user onboarding/offboarding, permissions, and account administration.
  • Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
  • Assist with mobile device configuration and management through Intune or similar platforms.
  • Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
  • Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
  • Document solutions and maintain IT knowledge bases for recurring issues and procedures.
  • Identify opportunities for automation and workflow improvement to enhance efficiency.
  • Provide after-hours and weekend on-call coverage as part of a support rotation.

Qualifications
  • 2+ years of IT support experience in the financial services industry.
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Strong troubleshooting, communication, and prioritization skills.
  • Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
  • Knowledge of identity and access management systems, user management, and security group administration.
  • Experience with endpoint management, software deployment concepts, and packaging.
  • Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
  • Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
  • Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
  • Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
  • Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

What We Value
  • Clear communication: You build trust through empathy, clarity, and accountability.
  • Proactive mindset: You anticipate issues and improve systems before problems arise.
  • Ownership: You take initiative and follow through until issue is resolved.
  • Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.

The base salary for this role is anticipated to be $100,000-$130,000, excluding potential bonuses, additional compensation, and benefits. Actual compensation will depend on various factors including skills, experience, and qualifications.

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