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End User Services Manager Jobs (NOW HIRING)

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

EG's multi-manager platform allows independent investment teams to pursue distinct strategies while ... About The Role We are seeking an End User Services Engineer to join our Information Technology team.

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

EG's multi-manager platform allows independent investment teams to pursue distinct strategies while ... About The Role We are seeking an End User Services Engineerto join our Information Technology team.

Archer Systems

Manager of End User Support

Houston, TX · On-site

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a ... Service Operations & Team Leadership * Lead the daily operations of end-user support (service desk ...

TEKsystems

End User Specialist

Brownsburg, IN · Hybrid

Description End User Services Support Specialist Position Summary End User Services Support ... Hardware Refresh & Lifecycle Management • Coordinate hardware refresh activities, replacements ...

TEKsystems

End User Specialist

Brownsburg, IN · Hybrid

$30 - $35/hr

Description End User Services Support Specialist Position Summary End User Services Support ... Hardware Refresh & Lifecycle Management • Coordinate hardware refresh activities, replacements ...

Diverse Lynx

End User Services - Analyst

Spring Valley, NY · On-site

$20.75 - $28.25/hr

... service requests: Traveling to user locations to diagnose and resolve hardware, software, and ... This often requires reliable transportation and the ability to manage your travel schedule ...

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End User Services Manager information

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$75K

$120.1K

$157K

How much do end user services manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for end user services manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

End User Services Managers typically do not earn $2,000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance positions in IT and technology sectors. These roles often require extensive experience, certifications, and a strong client base to command such compensation levels.

What are the key skills and qualifications needed to thrive as an End User Services Manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to be the highest paying, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are common challenges faced by an End User Services Manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What skills are needed for end user support?

End User Services Managers need strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Problem-solving, patience, and familiarity with support tools like ticketing systems are also essential for effective end user support.

What does an End User Services Manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

How hard is IT to become an IT manager?

Becoming an IT manager typically requires several years of experience in IT roles, strong technical skills, and leadership abilities. Relevant certifications like ITIL or PMP can enhance prospects, and understanding of project management and team coordination is important.
What cities are hiring for End User Services Manager jobs? Cities with the most End User Services Manager job openings:
What states have the most End User Services Manager jobs? States with the most job openings for End User Services Manager jobs include:
What job categories do people searching End User Services Manager jobs look for? The top searched job categories for End User Services Manager jobs are:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.
Manager, End User Services

Manager, End User Services

Alternate Solutions Health Network

Kettering, OH • On-site

$103K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
HOW YOU'LL MAKE A DIFFERENCE:
At Alternate Solutions Health Network (ASHN), we care for patients where they spend the majority of their time - in their homes. Today we care for patients who need skilled home care and hospice services. You won't find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home.
WHAT WE OFFER:
We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.
HOW YOU'LL WORK:
You'll be responsible for direct supervision of the Service Desk and End User team and related operations/projects. You will ensure that service and support is provided to our customers at agreed upon levels and expected quality. You'll have the opportunity to make a large impact to the organization by introducing, or improving upon existing, technology solutions.
MAJOR AREAS OF RESPONSIBILITY:
  • Hire, coach, mentor, promote and performance manage direct reports
  • Manage incoming customer requests via multiple channels including e-mail, phone and walk-up
  • Technical escalation for resolution of complex technical issues
  • Order, receive and process invoicing for hardware, software and services
  • Identify, measure and report on key performance indicators that produce desired results
  • Identify areas of opportunities, propose and implement solutions
  • Improve effectiveness of the team members by promoting an environment of knowledge sharing
  • Manage spend against the Service Desk budget/cost center
  • Other duties as assigned

HARD & SOFT SKILLS:
  • Strong communication and relational skills with the ability to work with a wide range of audiences.
  • Strong leadership with the ability to motivate the team.
  • Experience with developing and managing to metrics.
  • Strong analytical and problem-solving skills, with an ability to handle multiple priorities.
  • Proven ability to prioritize, multi-task and adapt to a fast-paced team environment.
  • Attention to detail is critical, as is being observant and following directions.
  • Problem solving and create solutions to drive to a course of action.

REQUIREMENTS:
  • This position requires a bachelor's degree in Computer Sciences or equivalent relevant work experiences.
  • 3+ years implementing and administration of a ServiceNow environment and applications
  • 3+ years identify, reporting and managing Key Performance Indicators (KPI's) and Service Level Agreements (SLA's)
  • 5+ years managing a team of five or more technical Service Desk individuals in a high growth distributed environment
  • 5+ years successfully leading a service/help desk work queue
  • 5+ years managing end-user hardware ordering and troubleshooting (desktops, laptops, printers, phones, etc.)
  • 5+ years supporting end-user operating system and applications deployments (Windows, Office, etc.)
  • 5+ years troubleshooting end-user networking issues (wired, wireless, VPN, etc.)
  • Capable of all physical demands.

#INDASHN3
We'll help you put your passion for patient care to work. Apply today!
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.

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