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Tech Services Manager Jobs in Michigan (NOW HIRING)

Brown Machine Group

Director of IT

Beaverton, MI · On-site

Manage the performance and relationships of external managed service providers, consultants, technology vendors, and implementation partners to ensure service levels, project deliverables, and ...

Magna

Regional IT Manager- North America

Troy, MI · On-site

$90K - $110K/yr

Maintain detailed knowledge of key IT services and manage regional demand for IT projects and services in alignment with the IT portfolio and the Group's global priorities. Prioritize cost-saving ...

Magna

Regional IT Manager- North America

Troy, MI · On-site

$90K - $110K/yr

... IT services and initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES Strategy • Drive adoption of ... meetings and management forums, and serve as a central point of coordination for related IT ...

NYX, LLC

Production Manager

Livonia, MI

Report downtime/tool repairs/maintenance to tech services manager/schedule repair time. 21. Responsible for daily/weekly production planning against customer requirements of quantity & delivery.

Infostride

IT Project Manager

Detroit, MI · On-site

$90K - $106K/yr

Detroit Metro (DTW) and Willow Run (YIP) airports Position Overview The Technology Services department of the Wayne County Airport Authority is responsible for providing and managing the Airport ...

Ask IT consulting

WAN Project Manager

Lansing, MI · On-site

$99K - $118K/yr

... services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest ... WAN Project Manager Location: Lansing, MI Duration: 12 Months Req. ID: 357 Position Description:

IPS Technology Services

Project Manager

Detroit, MI

Company Description IPS Technology Services adds value to customers' businesses by cultivating ... Job Title: Project Manager Location: REMOTE (has to relocate to SE MI) Long Term Contract TOP ...

IPS Technology Services

Project Manager

Detroit, MI · On-site +1

Company Description IPS Technology Services adds value to customers' businesses by cultivating ... Manage Blueprint workstream projects: • Support/facilitate business case and business ...

ATIA Ltd

HR Manager - Internship

East Lansing, MI

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Sentinel

IT Manager

Traverse City, MI · On-site

$95K - $117K/yr

Collaborate with Sentinel's Managed Services, Help Desk, and SOC/SIEM teams to ensure effective ... Ensure IT operations align with compliance requirements, including government and manufacturing ...

ATIA Ltd

HR Manager - Internship

Ann Arbor, MI

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Sentinel

IT Manager

Traverse City, MI · On-site

$95K - $117K/yr

Collaborate with Sentinel's Managed Services, Help Desk, and SOC/SIEM teams to ensure effective ... Ensure IT operations align with compliance requirements, including government and manufacturing ...

Sentinel

IT Manager

Traverse City, MI

$95K - $117K/yr

The IT Manager will be responsible for leading day-to-day IT operations while driving technology ... Collaborate with Sentinel's Managed Services, Help Desk, and SOC/SIEM teams to ensure effective ...

Detroit IT

Service Desk Manager

Birmingham, MI

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What does a tech services manager do?

A tech services manager oversees the delivery of technical support and services within an organization, ensuring that IT systems, hardware, and software function effectively. They coordinate technical teams, manage client or internal support requests, and implement solutions to improve technology operations, often requiring knowledge of IT tools, troubleshooting, and project management. The role may also involve maintaining service quality standards and staying updated on technological advancements.

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

What is the average salary for a Tech Services Manager in the US?

The average salary for a Tech Services Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, location, and industry. Professionals in this role often have strong technical skills, certifications, and management experience, which can influence compensation levels.

What is the salary of a Tech Services Manager?

The salary of a Tech Services Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Factors such as certifications, technical skills, and company size can influence compensation levels.

What are popular job titles related to Tech Services Manager jobs in Michigan?

For Tech Services Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Michigan look for?

The top searched job categories for Tech Services Manager jobs in Michigan are:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, 2% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Director of IT

Brown Machine Group

Beaverton, MI • On-site

Full-time

Re-posted 29 days ago

Job description

BMG is a thermoforming packaging/automation solutions leader focused on a customer-centric approach to designing and building capital equipment machinery, tooling systems, and packaging automation solutions. We are a global organization representing the world’s most extensive thermoforming portfolio in the following industries: automotive, medical, electronics, horticulture, food, and process automation.

We are seeking an experienced and hands-on IT Director at our corporate office in Beaverton, MI to lead our technology strategy, operations, and business systems within our manufacturing environment. Reporting to the CFO, this role serves as the head of IT and is responsible for overseeing all aspects of information technology, including infrastructure, cybersecurity, ERP systems, project management, and user support while ensuring technology solutions align with business objectives and operational excellence.

This position provides leadership for a small internal IT team and oversees the performance of external managed service providers, consultants, and technology vendors. The IT Director is responsible for developing team capabilities, establishing priorities, fostering collaboration, and ensuring internal and external resources deliver high-quality, responsive IT services that support the business.

The ideal candidate is a proven IT leader with significant experience supporting manufacturing operations and serving as the primary owner of an Epicor ERP environment. They will have a strong background leading technical teams, managing enterprise technology projects, directing cross-functional initiatives, and partnering with business leaders to improve processes, increase efficiency, and drive continuous improvement.

KEY RESPONSIBILITIES

  1. Serve as the primary owner and strategic leader of the Epicor ERP system, including administration, optimization, upgrades, integrations, reporting, and user support.
  2. Lead, coach, develop, and manage a small internal IT team by setting priorities, providing mentorship, conducting performance management, and fostering a culture of accountability, collaboration, and continuous improvement.
  3. Manage the performance and relationships of external managed service providers, consultants, technology vendors, and implementation partners to ensure service levels, project deliverables, and business expectations are achieved.
  4. Oversee and participate in Quickbase application development.
  5. Maintain expert-level knowledge of all business-critical software applications and systems.
  6. Oversee advanced technical support and complex troubleshooting of desktop operating systems and end-user technologies.
  7. Evaluate, recommend, procure, implement, configure, test, document, upgrade, and support software applications throughout their lifecycle in the production environment.
  8. Direct the IT service management process, including incident tracking, issue prioritization, escalation management, resolution, and help desk operations.
  9. Maintain knowledge of network and hardware infrastructure, including switches, routers, storage systems, and fiber channel technologies.
  10. Lead the development, testing, and continuous improvement of disaster recovery and business continuity plans.
  11. Ensure a secure and effective internal control environment that protects company systems, data, and assets.
  12. Develop, maintain, and update IT policies, procedures, technical documentation, reports, and business communications.
  13. Monitor, analyze, and report key IT operational, performance, and service metrics.
  14. Present technical information effectively to executives, managers, employees, vendors, customers, and other stakeholders.
  15. Coordinate technology training initiatives and promote effective utilization of business systems and technology resources across the organization.
  16. Assist in the development, management, and monitoring of the annual IT operating and capital budgets.
  17. Limited travel to other plant locations is required.

EDUCATION/QUALIFICATIONS:

  1. Bachelor’s degree in information technology, computer science, information systems, engineering, or a related field; equivalent 10+ years’ experience considered.
  2. 7+ years of progressive IT experience, including demonstrated success leading, mentoring, developing, and managing technical teams within a manufacturing environment..
  3. Proven people leadership skills with experience building high-performing teams, coaching employees, managing performance, delegating work effectively, and leading through change.
  4. Demonstrated experience managing third-party IT service providers, consultants, and vendors, including establishing priorities, monitoring service levels, and ensuring accountability for results.
  5. Hands-on experience supporting, implementing, optimizing, and administering an enterprise ERP solution, including Epicor ERP in a manufacturing organization, with experience maintaining relational databases.
  6. Demonstrated ability to quickly learn and master new software systems, including relational databases, interfaces, integrations, migrations, upgrades, and customizations.
  7. Strong knowledge of software licensing and maintenance.
  8. Strong knowledge of application security, network security, and firewall management.
  9. Understanding of manufacturing business processes and the ability to partner with business leaders to develop technology solutions that support operational objectives.
  10. Project management experience required.
  11. Excellent communication, organizational, leadership, problem-solving, and stakeholder management skills.
  12. A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S permanent residency (green card) process.

PREFERRED QUALIFICATIONS:

  1. Demonstrated experience in learning and mastering new software systems regularly, including relational databases, integrations, migration, upgrades, customization. Specific experiences will include: SQL, Oracle, MySQL; Apache and or IIS; Windows Server; Backup and recovery technologies; Server Virtualization,
  2. Experience in Windows Server, Linux, VMware or other Virtual Technologies, storage preferred.
  3. Knowledge of Quickbase or other low code/no code database systems is helpful
  4. Knowledge in various hardware platforms and debugging techniques a plus.

ENVIRONMENT/PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.

___

BMG is an Equal Employment Opportunity employer and all qualified applicants for employment will receive consideration for employment without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any portion of the employment process, please call 989-435-7741 and ask for Human Resources.