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Technical Support Manager Jobs in Michigan (NOW HIRING)

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Ability to manage multiple priorities and meet deadlines in a challenging work environment

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

... management, printing/plotting, coordination & support of video conferences and special events ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

US IT Solutions Inc

Technical Support

Lansing, MI

$38K - $47K/yr

Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Complete ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Provides technical assistance and support for applications and hardware problems. Installs ...

Arete Technologies, Inc.

Technical Support

Augusta, MI · On-site

Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

$35K - $44K/yr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Skill in the use and support of personal computers, in the use of applicable programs and systems ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Diligently manage client cases within Zendesk, and communicate any perceived delays to management ...

VEHLO

Technical Support Representative

Troy, MI

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Michigan

Technical Support Manager information

See Michigan salary details

$25.7K

$74.9K

$128.6K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Michigan is $74,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Technical Support Manager jobs in Michigan?

For Technical Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Michigan look for?

The top searched job categories for Technical Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Technical Support Manager jobs?

Cities in Michigan with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,882 per year, or $36 per hour.

TECHNICAL SUPPORT MANAGER

Michigan Broadband Services

Escanaba, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Michigan Broadband Services, a leading provider of high-speed communications solutions, is seeking a Level 2 Technical Support Manager to join the team. This person must reside within the Upper Peninsula of Michigan and be centrally located as this is a hybrid role with an in-office presence. We have Central Office's in Carney, Escanaba and Marquette, and the primary workstation can be based out of any of these locations. There will also be occasional travel required between sites.
This position is ideal for someone with a strong background in managing support teams, optimizing workflows, and delivering exceptional service. The Level 2 Technical Support Manager will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries, incidents, and service requests. The Level 2 Technical Support Manager will establish and uphold service standards, drive operating excellence, and ensure that satisfactory resolutions are completed in a timely manner. This position may require the ability and/or availability to work some evenings, weekends and holidays.
RESPONSIBILITIES:
  • Utilize systems and network diagnostic tools to identify and isolate end-user technology problems.
  • Manage a team of support agents handling inbound support requests to ensure the team consistently delivers high-quality, professional customer service experience.
  • Act as a point of escalation for high-priority or complex customer issues.
  • Monitor and improve customer service KPIs such as response times, resolution times, satisfaction scores, and first-contact resolution, ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with other departments to ensure alignment and support of company-wide technology initiatives are being followed.
  • Develop and maintain support procedures, training materials, and standard operating procedures.

QUALIFICATIONS:
  • 3+ years of IT experience, including at least 1+ years in a leadership role managing IT support/help desk teams.
  • Strong knowledge of IT service Management best practices.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to learn and retain new technology skills and troubleshooting processes.
  • Excellent critical thinking and decision-making skills.
  • Ability to remain calm and present yourself professionally in high stress situations.
  • Familiarity with ADTRAN AOE platform, Calix platforms, Ubiquity and Plume is a plus.
  • Knowledge of Microsoft applications

BENEFITS:
  • Health, dental and life insurance
  • 401(k) with company match
  • Paid time off
  • Holiday pay

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