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Technical Support Manager Jobs in Michigan (NOW HIRING)

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

As a key member of the Technology Division's Field Services and Asset Management team, the ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

As a key member of the Technology Division's Field Services and Asset Management team, the ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support. * Possess working technical knowledge of Office and/or Production products/systems ... Actively assist Account Managers to resolve day-to-day technical issues and implement corrective ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Michigan

Technical Support Manager information

See Michigan salary details

$25.7K

$74.9K

$128.6K

How much do technical support manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for technical support manager in Michigan is $74,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $90,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Michigan? The most popular types of Technical Support jobs in Michigan are:
What are popular job titles related to Technical Support Manager jobs in Michigan? For Technical Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Michigan look for? The top searched job categories for Technical Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Manager jobs? Cities in Michigan with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Michigan as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,882 per year, or $36 per hour.
Technical Support Specialist

Technical Support Specialist

Saginaw Intermediate School District

Saginaw, MI

Full-time

Posted 2 days ago

Job description

POSITION TITLE: Technical Support Specialist

CLASSIFICATION: USW - Technician Group

DEPARTMENT: Technical Services


GENERAL SUMMARY OF THE POSITION:
Reporting to the Director of Technology, the Technical Support Specialist will provide support and maintenance of personal computer systems and peripherals for Saginaw ISD and partneringlocations.


ESSENTIAL JOB RESPONSIBILITIES:

1. Will assist in hardware and software maintenance of computer systems and peripherals, including printers, scanners, document cameras, projectors, sound systems, interactive devices, PCs (desktops and laptops), Chrome OS-based devices, tablets (iOS and Android), and telephony devices.
2. Will assist in device and user management systems, computer image development and deployment, and management of desktop security software.
3. Will be required to travel, on a regular basis, to all Saginaw ISD and partnering locations in the contracted service area.
4. Will be required to maintain a daily log of activities in a help desk database.
5. Will support and enhance a collaborative team environment.
6. Meets and greets customers in a positive, helpful manner.
7. Performs other related duties and assumes related responsibilities as assigned by department coordinators and supervisors.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. High school diploma or GED with 60 hours of college courses in the area of technology or equivalent required.
2. Associate's Degree in computer science, computer information systems, or related field preferred.
3. Must have a minimum of three (3) years of experience installing and maintaining networked computer systems.
4. Experience working in Windows 10/11, Google Chrome OS, and Apple iPad OS platforms required.
5. Experience working with K-12 educational institutions preferred, but not required.

6. Demonstrated ability to communicate and work effectively with diverse groups and individuals with all levels of technology skills.
7. Ability to work in a team-based system that utilizes work teams for collaborative decision-making.
8. Excellent oral and written communication skills.
9. Ability to organize, prioritize, and work independently.
10. Ability to maintain confidentiality of information.
11. Ability to lift as necessary.
12. All applicants who are conditionally considered for employment will, as a final step in the employment process, be required to submit to a drug screen test.


NOTICE OF NONDISCRIMINATION

Saginaw Intermediate School District does not discriminate on the basis of race, color, religion, sexual orientation, gender and gender identity, disability, age, or national origin in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following person has been designated to handle inquiries regarding the non-discrimination policies:


Executive Director of Human Resources
Saginaw Intermediate School District
3933 Barnard Road, Saginaw, MI 48603
Telephone: (989) 799-4733, Fax: (989) 249-8756
Email: personnel@sisd.cc Web: www.sisd.cc

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