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Weekend Technical Support Engineer Jobs in Michigan

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Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in Michigan? The most popular types of Technical Support Engineer jobs in Michigan are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Michigan? For Weekend Technical Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Michigan look for? The top searched job categories for Weekend Technical Support Engineer jobs in Michigan are:
Weekend Technical Support Engineer jobs near you
Infographic showing various Weekend Technical Support Engineer job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.
Technical Support Engineer

Technical Support Engineer

Vishay Precision Group

Novi, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Description
Summary
The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution.
The position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.
Responsibilities and Duties include but are not limited to:
  • Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity
  • Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
  • Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
  • Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
  • Wiring and connector faults
  • Signal noise and grounding issues
  • Channel or data acquisition failures
  • System configuration and setup errors
  • Support customer activities in crash labs, component test labs, and other engineering environments, including:
  • Sensor installation and routing
  • System setup, configuration, and calibration
  • Test readiness and validation support
  • Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
  • Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
  • Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices
  • Progress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments
  • Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications
  • Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives
  • Performs other related duties and responsibilities as requested by DTS management

Requirements
Qualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
  • Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems
  • Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)
  • Working knowledge of:

o Electrical fundamentals (voltage, current, grounding)
o Sensors and signal measurement
o Data acquisition systems or instrumentation
Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)
  • Experience using basic diagnostic tools such as:

o Multimeter (required)
o Oscilloscope (basic familiarity required; advanced skills developed over time)
  • Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations
  • Demonstrated ability to:

o Diagnose issues with incomplete information
o Manage multiple concurrent tasks and priorities
o Take ownership of issues through resolution rather than escalating prematurely
  • Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems
  • Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred
  • Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred
  • Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred
  • Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel
  • Strong analytical, problem-solving, and interpersonal communication skills are necessary
  • Ability to adapt to changing priorities, work independently, and develop technical expertise over time

Benefits
Why Join DTS?
For six consecutive years, DTS has been recognized as one of the "Best Places to Work"-and for good reason. We believe happy, empowered employees lead to exceptional customer outcomes. Here's what we offer:
  • Competitive base salary and performance bonus structure
  • Flexible work schedules
  • Six paid company holidays plus the final week of the year off (paid)
  • Free on-site EV charging stations
  • Comprehensive medical, dental, and vision insurance
  • Employer-paid life insurance
  • Voluntary insurance plans including accident and critical illness coverage
  • Tuition and training assistance
  • 401(k) with employer match

Estimated Salary Range:
The estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
$81k - $130k annualized
Work Environment, Physical Demands, and Equipment Use
This position works in an environment in which safety; environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.
Occasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.
ITAR Statement
This position requires compliance with U.S. Export Control requirements. Therefore, candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.
Equal Opportunity Statement
DTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.

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