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Technical Support Engineer Remote Jobs in Michigan

KEYENCE

Field Application Engineer

Novi, MI · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Grand Rapids, MI · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

DISHER

Vision Engineer

Detroit, MI · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

DISHER

Vision Engineer

Detroit, MI · On-site +1

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

Qualys

Technical Account Manager

Detroit, MI · Remote

... Engineering teams * Provide functional and technical support to customers * Respond to customer ... Able to travel throughout sales territory(Midwest / central states) #LI-Remote Qualys is an Equal ...

Qualys

Technical Account Manager

Detroit, MI · Remote

... Engineering teams * Provide functional and technical support to customers * Respond to customer ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

EMAG LLC

Technical Sales Engineer

Farmington, MI · Remote

Support the Technical Sales Manager in customer presentations, technical discussions, and onsite or remote meetings. * Communicate effectively with Sales, Engineering, and Operations to clarify ...

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Technical Support Engineer Remote information

See Michigan salary details

$32.7K

$68.9K

$104.2K

How much do technical support engineer remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support engineer remote in Michigan is $68,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $85,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Michigan? The most popular types of Technical Support Engineer jobs in Michigan are:
What are popular job titles related to Technical Support Engineer Remote jobs in Michigan? For Technical Support Engineer Remote jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Michigan look for? The top searched job categories for Technical Support Engineer Remote jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Engineer Remote jobs? Cities in Michigan with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $68,884 per year, or $33.1 per hour.

Controls Engineer- Technical Support (Remote)

Kiongroup

Grand Rapids, MI • Remote

$88K - $132K/yr

Full-time

Posted 8 days ago

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.We offer:

Job Description

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $88,400 - $132,600 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

    Tasks and Qualifications:

    What You Will do in This Role:

    • Participates in the support of semi-complex systems that integrate hardware and software.
    • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
    • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
    • Provides troubleshooting expertise to Dematic's customers
    • Travel between 20-30% to different customer locations which may include weekends and overtime

    What We are Looking For:

    • Bachelor's Degree
    • 2+ year's experience in a related field providing Customer Service Support
    • Experience with Allen Bradley Logix PLC controls platforms
    • Experience with controls hardware troubleshooting
    • Siemens and Modicon PLC experience a plus

    Apply