Remote L3 Support Engineer Jobs in Michigan (NOW HIRING)

POSITION SUMMARY

Owns the end-to-end success of Zoetis' VMRD High Performance Computing (HPC) environment as both a product and a platform: sets vision and roadmap, defines service offerings and governance, and provides technical leadership for architecture, SLURM scheduling, reliability, and sustainable growth. Partners with scientific/analytics users and business leaders to translate workload demand into a prioritized backlog and measurable value narrative. Ensures the environment delivers the right performance, cost, and risk posture through capacity planning, operational excellence, and data lifecycle strategy.

POSITION RESPONSIBILITIES

Product ownership & value management (25%)

• Own product vision, roadmap, service catalog, and backlog with clear acceptance criteria.
• Translate utilization/throughput/outcomes into investment asks, funding recommendations, and executive-ready value stories (showback/chargeback as applicable).

HPC architecture & technical standards (20%)

• Define target-state architecture and standards across compute, storage, network, security, and tooling; drive multi-year evolution planning.

SLURM scheduling leadership & L3 support (15%)

• Own scheduling strategy (partitions/queues, QoS, fairshare, accounting, reservations); lead configuration, troubleshooting, and job efficiency analysis; provide technical backup as needed.

Operations, reliability, and observability (20%)

• Drive operational excellence via monitoring/alerting, dashboards, SLO/SLI practices, incident/problem follow-up, runbooks, and continuous improvement.

Capacity planning, procurement, and lifecycle management (10%)

• Plan and execute compute and storage growth; manage allocations; coordinate procurement and lifecycle refresh.

Governance, access, and user enablement (10%)

• Establish onboarding/entitlements/RBAC and auditability; improve user support processes (ticketing, escalations, knowledge base) and publish workload best practices (CPU/GPU optimization, execution standards, data movement).

EDUCATION AND EXPERIENCE

Required:

• Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience.
• 7+ years of experience in infrastructure engineering/architecture, platform engineering, or adjacent technical product roles.
• 5+ years of experience in HPC environments (on-prem, cloud, and/or hybrid).
• Demonstrated experience partnering with scientists/engineers to translate workload needs into prioritized platform capabilities and measurable value stories.

Preferred:

• Master's degree in a relevant field.
• Experience operating HPC in regulated or highly governed environments.
• Product Owner / Agile delivery experience (e.g., backlog management, acceptance criteria, road mapping).

TECHNICAL SKILLS REQUIREMENTS

• Strong SLURM administration skills: partitions/queues, QoS, fairshare, accounting, reservations; job monitoring and troubleshooting; job efficiency analysis; user guidance.
• HPC infrastructure knowledge: Linux administration fundamentals, compute (CPU/GPU), high-speed networking, shared/parallel storage concepts, and capacity/performance planning.
• Automation/scripting (e.g., Bash/Python) and operational tooling; infrastructure-as-code/automation tooling where applicable.
• Observability: utilization telemetry, job analytics, dashboards/alerting for node health and storage utilization; actionable operational reporting.
• Data lifecycle and protection: retention policies, tiered storage, archive/backup strategy, restore testing, and operational runbooks.
• Product and delivery skills: requirements discovery, value storytelling, roadmap/backlog prioritization, stakeholder management, and communication of technical trade-offs and ROI.

PHYSICAL POSITION REQUIREMENTS

Primarily office/remote knowledge-work role; prolonged periods of sitting and computer use. May require occasional off-hours support for critical incidents or maintenance windows. Travel requirements are minimal (0-10%) as applicable.

Full timeRegularColleague

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