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Remote L3 Support Engineer Jobs in Michigan (NOW HIRING)

Epitec

Environmental Engineer General

Allen Park, MI · On-site +1

$62.61/hr

Allen Park, MI (Hybrid: 4 days onsite, 1 day remote) * Shift: Monday-Friday | 8:00 AM - 4:30 PM ... Support compliance planning and execution throughout the vehicle development lifecycle * Develop ...

Actalent

Process Controls Engineer

Lansing, MI · On-site +1

$84K - $109K/yr

... support. Projects vary in size and complexity, offering a mix of remote engineering work and field-based commissioning, with travel requirements that fluctuate depending on project phase and location.

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are the most commonly searched types of L3 Support Engineer jobs in Michigan? The most popular types of L3 Support Engineer jobs in Michigan are:
What are popular job titles related to Remote L3 Support Engineer jobs in Michigan? For Remote L3 Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Michigan look for? The top searched job categories for Remote L3 Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Remote L3 Support Engineer jobs? Cities in Michigan with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you

Field Service Technician Senior - REMOTE

ROUSH

Livonia, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Roush rating

7.7

Company rating: 7.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

229th of 487 rated machine equipment manufacturers

Job description

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.
As the Field Service Technician Senior, you will:
  • Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
  • Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
  • Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
  • Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
  • Work with customers to resolve a technical or other issue in a professional manner
  • Pre-Trip work includes scheduling travel and coordinating on site visits
  • Post- Trip work includes writing after trip reports and completing expense reports
  • Support junior technicians and provide assistance and coaching
  • Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:
  • High school diploma or equivalent
  • Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of automotive technician/mechanic experience
  • Experience in classroom instruction, presentation skills and hands-on training delivery
  • Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
  • Acceptable motor vehicle record (MVR)
  • Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
  • Knowledge of and ability to use OBD scan tools
  • Ability to read and follow electrical schematics
  • Excellent verbal and written communication skills
  • Ability to present technical data and instruction in a training environment
  • Proficient computer skills including the use of MS Office programs

A successful candidate may also have:
  • Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer - Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
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