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Entry Level It Support Engineer Jobs in Michigan

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

BAE Networks

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IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

McDonald Companies

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$19 - $26.25/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

E Logic

Entry-Level IT Professional

Detroit, MI · On-site

$55K/yr

E-logic is seeking an Entry-Level IT Professional to join our team supporting the Detroit Water ... Science, Information Systems, Engineering, or a related field. * Technical Skills: * Basic ...

RemX

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IT Support Technician

Howell, MI · On-site

$56K - $65K/yr

NOW HIRING! IT Support Technician Salary Range: $56,000 - $65,000 This is a fully onsite position with potential to move to a hybrid schedule. Position Overview The IT Support Technician provides ...

SER Metro-Detroit

IT Support Specialist

Detroit, MI · On-site

$16 - $18/hr

JOB TITLE: IT Support Specialist DIVISION: Administration DEPARTMENT: Information Technology (IT) LOCATION: 9301 Michigan Avenue REPORTS TO: IT Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION ...

Grand Hotel

IT Support Specialist

Mackinac Island, MI · On-site

The Multi-Property IT Support Specialist is responsible for providing technical support and maintaining IT systems across multiple hotel properties within an assigned cluster. This role ensures the ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Michigan

Entry Level It Support Engineer information

See Michigan salary details

$14

$34

$59

How much do entry level it support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level it support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Entry-level IT support engineer roles typically do not pay $4,000 a week without experience or certifications; such high wages are usually associated with advanced IT positions, sales roles, or specialized freelance work. Most high-paying jobs in IT require relevant skills, certifications, or experience, and earning that level of income often involves seniority or specialized expertise.

What are Entry Level IT Support Engineers?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

Is helpdesk a good entry-level IT job?

Helpdesk roles are common entry-level IT support positions that involve troubleshooting hardware, software, and network issues for users. They provide foundational experience in customer service, technical problem-solving, and often require knowledge of operating systems and ticketing tools, making them valuable starting points for an IT career.

Is AI replacing tech support?

AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic assistance. However, Entry Level IT Support Engineers are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace entry-level support positions in the near future.

What are some common challenges faced by entry level IT Support Engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

How to get into IT support with no experience?

Entry-level IT support engineers can start by gaining foundational knowledge through online courses, certifications like CompTIA A+, and hands-on practice with common tools and operating systems. Building basic troubleshooting skills and volunteering for tech-related tasks can also help demonstrate capability to employers without prior experience.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Engineer, and why are they important?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.
What are the most commonly searched types of It Support Engineer jobs in Michigan? The most popular types of It Support Engineer jobs in Michigan are:
What are popular job titles related to Entry Level It Support Engineer jobs in Michigan? For Entry Level It Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Engineer jobs in Michigan look for? The top searched job categories for Entry Level It Support Engineer jobs in Michigan are:
Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 4% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $72,282 per year, or $34.8 per hour.
IT Support Engineer

IT Support Engineer

BAE Networks

Troy, MI • On-site

$40K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

IT Support Engineer


In-Office Position (Troy, MI) — Providing Remote Support to Our Clients

This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting clients remotely via phone, ticketing, and remote access tools.


ABOUT BAE NETWORKS

BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology infrastructure. Our team is collaborative by nature; we rely on each other, communicate openly, and take shared ownership of the work we deliver to our clients.


THE ROLE

As an IT Support Engineer, you'll be the voice our clients hear when something needs fixing. Working from our Troy office, you'll provide remote support resolving tickets, troubleshooting issues over the phone and through remote access tools, and keeping client environments running smoothly. The technical work matters, but the client experience is shaped by the way you communicate, keep clients informed, and build confidence in BAE Networks as their trusted partner. This is a role for someone who takes pride in both the quality of their technical work and the quality of their client relationships.


WHAT YOU'LL BE DOING

  • Providing remote troubleshooting and support for end-user computers and workstations, including software issues, account configuration, and general user support
  • Remotely supporting and maintaining routers, switches, firewalls, and wireless access points at client sites
  • Troubleshooting LAN/WAN connectivity and network performance issues through to resolution
  • Supporting Windows Server, Active Directory, and Microsoft 365 environments
  • Communicating clearly with clients throughout every interaction while setting expectations, explaining work performed, and following up as needed
  • Responding to and resolving service tickets and remote support requests within defined SLA windows
  • Documenting configurations, time, and work outcomes thoroughly in our ticketing system
  • Collaborating with the internal team to escalate and resolve complex issues
  • Supporting new client onboarding and infrastructure deployment projects remotely


WHAT WE'RE LOOKING FOR

  • 1+ years of hands-on IT support or help desk experience
  • Solid understanding of TCP/IP, DNS, DHCP
  • Experience with Fortinet and Unifi products is a plus (firewall, switch, APs) — equivalent experience with other platforms is welcome
  • Proficiency with Windows Server and Microsoft 365 environments
  • Experience with IP-based phone systems is a plus
  • Strong client-facing communication skills — you can explain technical issues clearly to non-technical people and leave clients feeling taken care of
  • Comfortable working independently while staying closely connected to the team
  • Ability to work full-time from our Troy, Michigan office


NICE TO HAVE

  • Experience in a managed service provider (MSP) environment
  • Familiarity with ConnectWise or similar PSA/ticketing platforms


WHAT WE OFFER

  • Competitive salary based on your experience
  • Medical, Dental, and Vision insurance
  • 401(k)
  • Paid Time Off and paid holidays
  • Employer-provided tools and equipment
  • A collaborative team that supports each other and takes the work seriously