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Support Engineer Jobs in Michigan (NOW HIRING)

Cloudious LLC

MES support engineer

Holland, MI · On-site

* MES MoM Support Engineer * 3 to 5 Years of experience * MES/MoM Support Engineer with strong ITOT convergence experience to support and sustain manufacturing execution systems across SMT Surface ...

New

VDart, Inc.

MES / MoM Support Engineer

Holland, MI · On-site

MES / MoM Support Engineer 3-7 YearS MES MoM Support Engineer 3 to 5 Years of experience MES/MoM Support Engineer with strong ITOT convergence experience to support and sustain manufacturing ...

New

Stefanini

3DX Support Engineer

Dearborn, MI · On-site

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to Fardeen Ali at / 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for ...

Cadence

Technical Support Engineer

Livonia, MI · On-site

Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

New

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

New

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Support Engineer information

See Michigan salary details

$14

$34

$59

How much do support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Michigan? The most popular types of Support Engineer jobs in Michigan are:
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What job categories do people searching Support Engineer jobs in Michigan look for? The top searched job categories for Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Support Engineer jobs? Cities in Michigan with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in MI? For Support Engineer jobs in MI, the most frequently searched job titles are:
Support Engineer jobs near you
MES support engineer

MES support engineer

Cloudious LLC

Holland, MI • On-site

Other

Posted 3 days ago

New

Job description

  • MES MoM Support Engineer
  • 3 to 5 Years of experience
  • MES/MoM Support Engineer with strong ITOT convergence experience to support and sustain manufacturing execution systems across SMT Surface Mount Technology production lines
  • This role focuses on gathering requirements supporting current OT activities and MESMoM platforms with shopfloor systems Machines PLC SCADA equipment while working closely with plant operations engineering and vendors
  • The ideal candidate will act as a bridge between IT and OT ensuring realtime data flows production continuity and rapid incident resolution in a highly automated manufacturing environment

Key Responsibilities

  • MES MOM Application Support
  • Provide L2L3 support for MESMoM systems eg Proficy Ignition or custom MES platforms
  • Provide support for plant operations to make sure the correct IT OT requirements are gathered and provide the responsible stakeholders to implement


Cloudious logo

About Cloudious

Sourced by ZipRecruiter

Cloudious is a young company spearheaded by experienced, industry – recognized professionals, that is how we like to describe us. We, at Cloudious LLC, are an independent stand-alone entity and not affiliated with any other company, person, or organization of any kind in any way. Cloudious is a professional service company founded in 2016 and since then engaged with large organizations helping in building a stronger business. Cloudious has been solely engaged in a trusted relationship to service the most successful organizations in the technology and services area across various industries. We have partnered with multiple organization in the Technology, Product engineering, HR, Sales Hiring, Technical, Telecommunications, Banking and Financials, Communications, Consumer Goods, Healthcare, Retails and Life Sciences industry. Our team of experienced leaders, industry experts, and client consultants possess a deep level of understanding of specific client requirements as well as the metrics that drive their success. Cloudious is, therefore, able to offer personalized, client-centric solutions to their business needs. Cloudious’ qualitative solutions, backed by experience and industry-knowledge, provide our clients with rapid return on investment, quick turnovers, and visible growth magnitudes.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

San Jose, CA, US

Year founded

2016

Social media

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