ZipRecruiter

Log In

1

Support Engineer Jobs in Michigan (NOW HIRING)

P2PSoftTek Inc

AWS Support Engineer

Detroit, MI · On-site

Position 1 - AWS Support Engineer (NEW) - 5 to 8 years of exp in AWS services (Glue, RDS, S3, Lambda, CloudWatch, Snowflake). Python Location: Detroit, MI / Charlotte, NC Contract - W2 Only Key ...

E-Solutions, Inc.

SCCM Support Engineer

Detroit, MI · On-site

Job Tittle: - SCCM Support Engineer Work Location: - Detroit, MI Type of hire: - Full-time Key Responsibilities: * Your contribution to the team: * A collaborative spirit and excellent communication ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

$90 - $120/hr

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location: Detroit, USA Reporting To: Global Customer Support Manager Description Reporting to the Global Customer ...

Kiongroup

Software Support Engineer

Grand Rapids, MI

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

Amazon

Support Engineer IV - AMZ9802461

Detroit, MI · On-site

$90K - $158K/yr

Support Engineer IV Job Location: Detroit, Michigan Job Number: AMZ9802461 Position Responsibilities: Ensure availability and performance of Amazon's production environment for applications and ...

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Michigan

Support Engineer information

See Michigan salary details

$14

$34

$59

How much do support engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Michigan?

The most popular types of Support Engineer jobs in Michigan are:

What are popular job titles related to Support Engineer jobs in Michigan?

For Support Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Michigan look for?

The top searched job categories for Support Engineer jobs in Michigan are:

What cities in Michigan are hiring for Support Engineer jobs?

Cities in Michigan with the most Support Engineer job openings:

What are popular job titles related to Support Engineer jobs in MI?

For Support Engineer jobs in MI, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,282 per year, or $34.8 per hour.

AWS Support Engineer

Detroit, MI • On-site

P2PSoftTek Inc
See more jobs at P2PSoftTek Incexternal

Other

Posted 14 days ago

Job description

Position 1 - AWS Support Engineer (NEW) - 5 to 8 years of exp in AWS services (Glue, RDS, S3, Lambda, CloudWatch, Snowflake). Python

Location: Detroit, MI / Charlotte, NC

Contract - W2 Only

Key Responsibilities

- Monitor and maintain AWS cloud services including Glue, RDS, S3, Lambda, Step Function, CloudWatch other AWS services

- Perform day-to-day operational support and troubleshooting for Snowflake data platform workloads

- Support and maintain Microsoft SQL Server (MSSQL) databases including performance tuning, index maintenance and backup validation

- Write, optimize, and troubleshoot SQL queries across Snowflake and MSSQL environments

- Build, maintain, and enhance Dynatrace dashboards for application and infrastructure observability

- Respond to and triage alerts generated from Dynatrace, CloudWatch, and other monitoring tools

- Perform root cause analysis (RCA) on incidents and document findings and remediation steps

- Escalate critical issues to development or platform engineering teams with full context and impact assessment.

- Participate in scheduled shift rotations including nights, weekends, and public holidays

- Maintain runbooks and operational documentation

- Support change management processes and assist with deployment validations during off-hours maintenance windows

- Identify patterns in recurring incidents and raise improvement tickets to engineering teams

Required Qualifications

- 5+ years of experience in a technical operation, sustain, or platform support role

- 5+ years'' experience with AWS services (Glue, RDS, S3, Lambda, CloudWatch)

- Experience supporting Snowflake, including query monitoring, warehouse management, and task/pipe troubleshooting

- Proficiency with Microsoft SQL Server — query writing, stored procedures, and basic DBA tasks

- Strong SQL skills for ad-hoc investigation and data validation

- Experience building or maintaining Dynatrace dashboards and configuring alerting thresholds

- Solid understanding of monitoring principles — metrics, logs, traces, alerting

- Ability to work calmly under pressure during live incidents

- Strong written communication skills for incident tickets and handoff notes

Preferred Qualifications

- Ability to create the dashboards in Dynatrace

- Familiarity with infrastructure-as-code tools such as Terraform

- Experience with CI/CD pipelines and GitLab

- Exposure to ServiceNow or similar incident/change management frameworks

- Scripting experience in Python, SQL, Spark  for automation and operational tooling

Apply