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Support Engineer Jobs in Michigan (NOW HIRING)

Birdi

Support Engineer

Plymouth, MI · On-site

... engineers or vendors as needed. Ensure timely resolution to maintain system reliability. * Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or vendor ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

The Desktop Support Engineer role involves providing technical support and hardware life cycle management, troubleshooting infrastructure problems, and ensuring effective communication with end users ...

Perrigo Company plc

Operations Support Engineer

Allegan, MI · On-site

$60.80K - $82.30K/yr

The Operations Support Engineer identifies and drives continuous improvement opportunities, leads cross-functional initiatives, and delivers sustainable solutions that enhance safety, quality ...

New

Perrigo

Operations Support Engineer

Allegan, MI

$60.80K - $82.30K/yr

The Operations Support Engineer identifies and drives continuous improvement opportunities, leads cross-functional initiatives, and delivers sustainable solutions that enhance safety, quality ...

New

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

GENERAL SUMMARY OF JOB RESPONSIBILITIES The Desktop Support Engineer provides physical infrastructure evaluation, implementation, and 2nd-level technical support services to staff and customers on ...

Omni Inclusive

3DX Support Engineer

Dearborn, MI · On-site

Job Title Looking for 7-15 yrs exp folks with experience in supporting 3DX PLM/Enovia PLM applications. Functional knowledge of all modules within 3DX/Enovia PLM including BOM Management, Product ...

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$14

$34

$59

How much do support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Michigan? The most popular types of Support Engineer jobs in Michigan are:
What are popular job titles related to Support Engineer jobs in Michigan? For Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Michigan look for? The top searched job categories for Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Support Engineer jobs? Cities in Michigan with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in MI? For Support Engineer jobs in MI, the most frequently searched job titles are:
Support Engineer jobs near you
Support Engineer

Support Engineer

Birdi

Plymouth, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary: We are seeking a dedicated Site Reliability Engineer (SRE) to join our team. This position focuses on ensuring the reliability and performance of our systems through user acceptance testing (UAT), issue investigation, ticketing, collaboration with vendors and internal stakeholders, and maintaining release notes. The ideal candidate will have a background in help-level support, with an emphasis on troubleshooting and coordination.
Essential Duties/Responsibilities:

  • User Acceptance Testing (UAT) Support: Assist in coordinating and supporting UAT processes, ensuring systems meet functional and performance requirements before deployment. Work with stakeholders to validate test results and document outcomes.
  • Issue Investigation and Resolution: Troubleshoot system and application issues, identifying root causes and escalating complex problems to senior engineers or vendors as needed. Ensure timely resolution to maintain system reliability.
  • Ticketing and Incident Management: Manage and prioritize support tickets using tools like Jira and/or vendor ticketing tools (Redmine). Track issues, provide updates to stakeholders, and ensure proper documentation of resolutions.
  • Vendor and Internal Stakeholder Collaboration: Act as a liaison between internal teams (e.g., development, QA, and operations) and external vendors to resolve issues, coordinate updates, and ensure compliance with service-level agreements (SLAs).
  • Release Notes and Documentation: Prepare and maintain clear, accurate release notes for system updates and deployments. Document processes, issues, and resolutions to support knowledge sharing and team efficiency.
  • Monitoring and Reporting: Monitor system performance using tools like Splunk or Grafana, report trends to stakeholders, and escalate potential issues proactively.
  • Process Improvement: Identify opportunities to streamline support processes, improve system reliability, and enhance user experience through feedback and collaboration with teams.
  • Assist in the integration and rollout of new solutions to Pharmacy and Call Center which may include weekend and holiday hours.
  • Collaborate with Pharmacy Operations to identify and resolve technical issues impacting workflow, efficiency, and compliance.
Required Skills/Abilities:
  • Experience: 5+ years in a similar role, focusing on technology support, troubleshooting, UAT testing, etc.
  • Bachelor's degree in technology or a related field, proven industry experience will be acceptable in lieu of a degree.
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow).
  • Familiarity of ePost or other pharmacy management systems
  • Prior experience in Retail, Mail Order Pharmacy, Specialty Pharmacy, PBM, pharmaceutical or managed health care industry strongly preferred.
  • Strong communication skills to collaborate with vendors and internal stakeholders.
  • Detail-oriented with excellent documentation and organizational skills.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Skills/Abilities:
  • Experience supporting UAT in a software development lifecycle.
  • Familiarity with IT change management processes or release management.
  • Exposure to working with cross-functional teams in an Agile or DevOps environment.
Work Environment/Physical Requirements:
  • Home-based office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel, including exposure to heat, cold, and inclement weather conditions. Transportation for travel typically includes automobile and plane.
  • Ability to sit for prolonged periods of time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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