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Support Engineer Jobs in Michigan (NOW HIRING)

John Ball Zoo

Life Support Engineer

Grand Rapids, MI · On-site

$21.12/hr

Life Support Engineer Reporting to the Maintenance Manager, the Life Support Engineer assists with maintaining and repairing both animal and non-animal aquatic systems and their associated water ...

Gentex

Production Support Engineer

Zeeland, MI · On-site

$38.75 - $50.50/hr

POSITION OVERVIEW The purpose of the Production Support Engineer is to support manufacturing through applying engineering techniques, continuous process improvement and hands on, scientific problem ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location: Detroit, USA Reporting To: Global Customer Support Manager Description Reporting to the Global Customer ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Dematic

Technical Support Engineer

Grand Rapids, MI · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

Socket.dev

Technical Support Engineer

Troy, MI · On-site

Intrepid Control Systems is looking for a customer-focused Technical Support Engineer to join our Technical Support team. This position provides first‑level technical assistance to customers using ...

New

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How much do support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

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For Support Engineer jobs in Michigan, the most frequently searched job titles are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,282 per year, or $34.8 per hour.

Life Support Engineer

Grand Rapids, MI • On-site

John Ball Zoo
Museums and Historical Sites • 51 - 200 employees
Learn more about John Ball Zooexternal

$21.12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

John Ball Zoo rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Life Support Engineer
Reporting to the Maintenance Manager, the Life Support Engineer assists with maintaining and repairing both animal and non-animal aquatic systems and their associated water quality here at the John Ball Zoo. The position will also facilitate and participate in the design of new and upgraded life support systems.
This is an hourly, union-based position. The step 1 pay starts out at $21.12 per hour. Higher pay steps are based on skill level.
A DAY IN THE LIFE OF A LIFE SUPPORT ENGINEER AT JBZ
The Life Support Systems Specialist assists with maintaining both animal and non-animal aquatic systems at the Zoo. This includes all aspects of daily operation, maintenance and repair of life support equipment, creation and management ​of standardized systems, collaborate on water quality, clarity and chemistry of aquatic exhibits and any equipment associated with that monitoring and management. The position will also facilitate and participate in design of new and upgraded life support systems at the Zoo. They also will promote water conservation at the Zoo and recommending enhancements where possible.
QUALIFICATIONS FOR A LIFE SUPPORT ENGINEER AT JBZ
  • Bachelor’s degree in natural science, biology, zoology, or related field preferred
  • At least three years of professional experience in life support in a Zoo or aquarium setting, or equivalent combination of education and relevant experience
  • Professional certification from Aquatic Animal Life Support Operators (AALSO) strongly preferred
  • Affinity for the mission and values of John Ball Zoo
  • Ability to interact positively with a wide array of individuals from diverse cultural and socio-economic backgrounds
  • Sufficient interpersonal, oral, and written communications skills
  • Ability to read and comprehend blueprints, building drawings, instructions, material safety data sheets, and other safety information required for proper performance of the work
  • Operating knowledge of life support systems required
  • Strong attention to detail
  • Knowledge of AZA standards associated with life support system management
  • Ability to work evening and/or weekend hours, as required
  • Flexing work hours may be needed periodically throughout the year

Who We Are:
At John Ball Zoo, our mission is to inspire our community to be actively engaged in the conservation of wildlife and our natural environment. John Ball Zoo has been accredited by the Association of Zoos and Aquariums since 1983 which assures excellent animal care and a dedication to conservation. As one of the top attractions in Grand Rapids, we welcome over 700,000 guests each year who are able to experience over 2,000 animals of over 230 species that represent the beautiful wildlife living in our world! We are passionate about our mission focused on education and conservation but know that our 400+ employees guided by our core values accomplish this mission. Our core values are:
  • Conservation
  • Education
  • Community
  • Celebrate
  • Compassion

BENEFITS AT JBZ
We offer incredibly competitive benefits. This includes FREE:
  • Medical plan option
  • Dental amp; Vision for employees amp; family
  • Short-term disability
  • Long-term disability
  • Life Insurance
  • Employee Assistance Program
  • 12 Full weeks of parental leave

ADDITIONAL BENEFITS
We offer 9 days of personal time, generous vacation time and 11 paid Holidays each year. We offer a 4% match and 3% employer contribution to your 401k, zoo discounts, employee-only zoo experiences, tuition reimbursement, additional medical benefits to meet your and your family's needs, and a FREE Premium Zoo membership for you and your family.
John Ball Zoo is a drug-free workplace under federal regulations. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

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