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Support Engineer Jobs in Michigan (NOW HIRING)

Gentex

Production Support Engineer - 1st Shift

Zeeland, MI · On-site

$38.75 - $50.50/hr

Participate in cross-functional teams and support engineering staff to ensure manufacturing readiness of new products and processes and to resolve safety and quality problems by identifying the root ...

Detroit Engineered Products

CAE Crash Engineer

Troy, MI · On-site

SCALEsdm is currently looking for a CAE/Software Support Engineer in Dublin, OH in the fast-growing area of process integration and Simulation Data Management (SDM). Responsibilities * Configuration ...

FastTek

Software Engineer

Dearborn, MI · On-site

The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault ...

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See Michigan salary details

$14

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How much do support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
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Support Engineer jobs near you
Production Support Engineer - 1st Shift

Production Support Engineer - 1st Shift

Gentex Corporation

Zeeland, MI • On-site

$38.75 - $50.50/hr

Full-time

Re-posted 3 days ago

Gentex rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

53rd of 142 rated electronics manufacturers

Job description

You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan.
POSITION OVERVIEW
This specific role is intended for those with an Electrical Engineering background along with hands on experience diagnosing and analyzing printed circuit boards. In the role you will represent operations before several cross-departmental teams, actively identifying and communicating improvement opportunities related to various fail modes identified through bench diagnostics and data collection analysis. Specific skills that align with the role include analytical ability, detail oriented, self-directed, flexible with tasks, ability to communicate findings, cross team collaboration, and a proactive mindset.
WHAT YOU'LL DO
  • Demonstrate technical knowledge of current and new equipment and/or processes in order to support process development, optimization, and reduction of downtime.
  • Drive continuous improvement through lean manufacturing practices.
  • Support achievement of departmental key performance indicators (KPIs).
  • Interface with other departments on the production groups' behalf to ensure that company quality standards and customer requirements are met.
  • Participate in cross-functional teams and support engineering staff to ensure manufacturing readiness of new products and processes and to resolve safety and quality problems by identifying the root cause and implementing permanent corrective actions.
  • Develop working knowledge of all workstations within the manufacturing area.
  • Provide resources and remove barriers allowing teams to be effective.
  • Maintain focus on continuous growth and professional development in the related area.
  • Other duties as assigned.

HOW YOU'LL DO IT
  • Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
  • Communicating effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Quality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well.
  • Fostering teamwork- Building effective partnerships and working collaboratively with others to meet shared objectives.
  • Analytical thinking - Tackling a problem by using a logical, systematic, and sequential approach.
  • Maintaining a high level of honesty, integrity and confidentiality with respect to company matters.
  • Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT TO BRING
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Manufacturing Engineering or a related field or equivalent combination of education and work experience.
  • Ability to accommodate a work schedule suitable for production needs and occasional travel.
  • Proficiency in Microsoft Office Suite.

WHAT WILL HELP:
  • Electrical Engineering background
  • Ability to diagnosis printed circuit boards
  • Self directed in nature

Gentex is an equal opportunity employer
Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Understand your right to work
At Gentex, we use E-verify to confirm you're authorized to work in the U.S.
E-Verify - English & Spanish
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