ZipRecruiter

Log In

1

Support Engineer Jobs in Michigan (NOW HIRING)

Yeo & Yeo

Senior Server Support Engineer

Saginaw, MI · On-site

We are committed to supporting your growth into leadership positions and fostering a healthy work ... Position Summary We are seeking a fulltime Systems Engineer to install, upgrade, and troubleshoot ...

Bastian Solutions

On-Site Controls Support Engineer

Novi, MI · On-site

$78.60K - $101.60K/yr

Job Summary The Controls Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistics customers. Our Customer Support provides 24/7 for support ...

Toyota

On-Site Controls Support Engineer

Novi, MI · On-site

$78.60K - $101.60K/yr

Job Summary The Controls Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistics customers. Our Customer Support provides 24/7 for support ...

Yeo & Yeo

Senior Server Support Engineer

Saginaw, MI · On-site

We are committed to supporting your growth into leadership positions and fostering a healthy work ... Position Summary We are seeking a full-time Systems Engineer to install, upgrade, and troubleshoot ...

Detroit Engineered Products

CAE Crash Engineer

Troy, MI · On-site

SCALEsdm is currently looking for a CAE/Software Support Engineer in Dublin, OH in the fast-growing area of process integration and Simulation Data Management (SDM). Responsibilities * Configuration ...

Stellantis

ICT Launch QAS/PFS Lead

Auburn Hills, MI · On-site

The Launch Specialized Support Engineer serves as a technical Subject Matter Expert (SME) supporting manufacturing launch activities, with deep expertise in AVI, QAS, Broadcast, and PFS applications.

next page

Showing results 1-20

People also search for

All JobsSupport Engineer JobsSupport Engineer Jobs in Michigan

Support Engineer information

See Michigan salary details

$14

$34

$59

How much do support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for support engineer in Michigan is $34.75, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $40.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Michigan? The most popular types of Support Engineer jobs in Michigan are:
What are popular job titles related to Support Engineer jobs in Michigan? For Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Michigan look for? The top searched job categories for Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Support Engineer jobs? Cities in Michigan with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in MI? For Support Engineer jobs in MI, the most frequently searched job titles are:
Support Engineer jobs near you
L3 Support Engineer (Cisco WSA) : Dearborn, MI : W2 Only

L3 Support Engineer (Cisco WSA) : Dearborn, MI : W2 Only

Noblesoft Technologies

Dearborn, MI • On-site

Contractor

Posted 13 days ago

Job description

Role - L3 Support Engineer (Cisco WSA)

Location – Dearborn, MI – Day 1 Onsite

Duration : Contract 

Note: Primary- Cisco ASA Firewall , Proxy, Zscaler, Cisco Router, Palo Alto, Prisma, WSA Proxy, Routing, Switching, IDS, IPS, Cisco Web Proxy.

Secondary - FTD Firewall, Starta Cloud Manager, F5 ,OSPF, BGV & Switching.

Job Description – L3 Support Engineer (Cisco WSA) 

Key Responsibilities

Network & Security Operations

  • Lead Level‑3 troubleshooting of network and security incidents across a global enterprise environment.
  • Manage, configure, and optimize firewalls, VPN solutions, secure web gateways, and network security platforms.
  • Oversee complex changes, migrations, and upgrades while ensuring minimal service impact.
  • Provide SME‑level support for routing, switching, wireless, load balancing, and security infrastructure.

Engineering & Architecture

  • Contribute to the design and deployment of scalable network architectures.
  • Evaluate new technologies and recommend platform improvements.
  • Work closely with peers and cross‑functional teams to maintain a secure and resilient network environment.

Governance & Documentation

  • Create and maintain high‑quality technical documentation, network diagrams, SOPs, and RCA reports.
  • Ensure compliance with security best practices, operational standards, and enterprise policies.

Mandatory Technical Skills

Security & VPN Technologies

  • Cisco ASA (advanced configuration, troubleshooting, migration)
  • Palo Alto Firewalls (policy design, NAT, security profiles, Panorama)
  • Cisco AnyConnect VPN
  • Palo Alto GlobalProtect
  • Zscaler Internet Access (ZIA) / ZPA
  • IPS Platforms (Cisco / Palo Alto / other enterprise IPS)
  • Cisco Web Proxy
  • Palo Alto Prisma Access
  • IPsec & GRE Tunnels (build, troubleshoot, optimize)

Routing, Switching & Core Networking

  • Proficiency in OSPF and BGP (enterprise routing, traffic engineering)
  • Catalyst Switches:
    • 3850 / 9300 series (MPN switches)
    • 9400 series (MDF – Standalone & Stackwise Virtual)
  • Cisco ASR Routers

Desirable Technical Skills

Software‑Defined & Datacenter Networking

  • Cisco ACI (fabric operations, policy design)
  • Cisco SD‑WAN (cEdge)

Wireless & Management Platforms

  • Cisco Wireless LAN Controllers (5508, 5520, 9800)
  • Cisco Catalyst Center (formerly DNAC)
  • Cisco Identity Services Engine (ISE)

Load Balancers & DNS Platforms

  • F5 Load Balancers (LTM, GTM, iRules)
  • TCPWave DNS/DHCP/IPAM

Professional Skills

  • Strong analytical and diagnostic skills with the ability to resolve complex issues under pressure.
  • Excellent communication skills; ability to interface with senior stakeholders and cross‑functional engineering teams.
  • Experience managing large‑scale enterprise networks with global users.
  • Ability to work independently with minimal oversight while handling critical escalations.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (preferred).
  • Relevant certifications  preferred:
    • CCNP / CCIE (R&S, Security)
    • PCNSE (Palo Alto)
    • F5 Certifications
    • Zscaler ZIA/ZPA Certifications