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Senior Support Engineer Jobs in Michigan (NOW HIRING)

Kla

Sr. IT Support Engineer - CAD Systems

Ann Arbor, MI · Hybrid

$111K - $188K/yr

... Senior IT Support Engineer is responsible for providing IT support to engineers at KLA in their use of CAD and PDM systems, including Creo and Solidworks/PDM. The role encompasses tasks such as ...

Integral

A/V VTC Support Engineer Sr

Detroit, MI

The A/V VTC Engineer Sr provides technical support and assistance in the research, design, acquisition, installation, troubleshooting, and operation of VTC and AV equipment and applications for the ...

Integral

A/V VTC Support Engineer Sr

Detroit, MI · On-site

Overview The A/V VTC Engineer Sr provides technical support and assistance in the research, design, acquisition, installation, troubleshooting, and operation of VTC and AV equipment and applications ...

FastTek

Software Engineer

Dearborn, MI

Demonstrated track record of supporting enterprise-scale PLM deployments serving 1,000+ concurrent users. * Senior Engineer Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang.; guides. * 10+ years ...

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Senior Support Engineer information

See Michigan salary details

$19.6K

$90K

$138.6K

How much do senior support engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for senior support engineer in Michigan is $90,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Michigan? For Senior Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Michigan look for? The top searched job categories for Senior Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Senior Support Engineer jobs? Cities in Michigan with the most Senior Support Engineer job openings:
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Senior Support Engineer jobs near you
Senior 3DEXPERIENCE L3 Support Engineer

Senior 3DEXPERIENCE L3 Support Engineer

HTC Global Services

Dearborn, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title
Senior 3DEXPERIENCE L3 Support Engineer
Overview / Summary
We are seeking an experienced 3DEXPERIENCE L3 Support Engineer to provide advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role focuses on maintaining platform stability, supporting customizations, performing root cause analysis, optimizing performance, and supporting platform upgrades in enterprise PLM environments.
Key Responsibilities
  • Serve as the highest technical escalation point for critical 3DEXPERIENCE production incidents.
  • Troubleshoot and resolve complex platform issues within established service levels.
  • Debug, patch, and enhance custom-developed components, including JPOs, MQL scripts, Python utilities, Triggers, and EKL rules.
  • Maintain and troubleshoot platform configurations, including:
    • Type, Attribute, and Relationship modeling
    • Lifecycle and State definitions
    • Access Control Lists (ACLs)
    • Trigger configurations
    • UWA/Native Widgets
  • Conduct root cause analysis for recurring failures, performance bottlenecks, and data integrity issues.
  • Provide long-term corrective actions and architectural recommendations.
  • Analyze application server logs, database execution plans, and client-side traces to identify and resolve performance issues.
  • Collaborate with Dassault Systèmes Support by managing service requests and providing diagnostic information.
  • Support deployment of hot fixes, fix packs, and platform releases.
  • Participate in impact analysis, regression validation, and upgrade planning activities.
  • Maintain knowledge articles, runbooks, known issue documentation, and RCA reports.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Mechanical Engineering, or a related discipline.
  • Master's degree preferred.
  • Minimum 8+ years of overall IT experience.
  • Minimum 5+ years of dedicated experience in 3DEXPERIENCE/ENOVIA development or Level 3 production support.
  • Experience supporting enterprise-scale PLM deployments.
  • Deep hands-on experience with 3DEXPERIENCE platform releases R2023x and later.
  • Strong knowledge of ENOVIA and CATIA modules.
  • Proficiency in Java/J2EE, Python, and JPO development and debugging.
  • Advanced experience with MQL (Matrix Query Language) and TCL scripting.
  • Experience with EKL, Business Rules, and Platform Configuration Studio.
  • Ability to troubleshoot web and widget-layer issues using JavaScript, CSS, HTML5, and UWA Widgets.
  • Knowledge of 3DEXPERIENCE platform architecture, including:
    • 3DSpace
    • 3DCompass
    • 3DPassport
    • 3DSearch (3DIndex)
    • 3DDashboard
  • Experience with Apache TomEE and IBM WebSphere application servers.
  • Strong SQL skills with the ability to analyze and optimize database queries.
  • Experience with MySQL/MariaDB.
  • Experience with GitHub and Ansible.

Preferred Qualifications
  • Experience in manufacturing industries such as automotive or aerospace.
  • Experience working in multi-PLM environments, including 3DEXPERIENCE and Teamcenter.
  • Experience with DevOps tools such as Jenkins, Git, Bitbucket, and Artifactory.
  • Familiarity with both cloud and on-premise 3DEXPERIENCE deployment architectures.
  • Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or ELK.
  • Active Dassault Systèmes certifications in development, administration, or platform management.
  • Knowledge of AIPGEE.

What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#LI-Hybrid #LI-SK8

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