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Senior Support Engineer Jobs in Michigan (NOW HIRING)

Kla

Sr. IT Support Engineer - CAD Systems

Ann Arbor, MI · Hybrid

$111K - $188K/yr

... Senior IT Support Engineer is responsible for providing IT support to engineers at KLA in their use of CAD and PDM systems, including Creo and Solidworks/PDM. The role encompasses tasks such as ...

Waymaker Resource Group

Sr. Project Engineer

South Haven, MI · On-site

$96K - $125K/yr

Senior Project Engineer We are seeking an experienced Senior Project Engineer to support engineering and capital projects at a commercial nuclear power plant. This role combines technical engineering ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Michigan

Senior Support Engineer information

See Michigan salary details

$19.6K

$90K

$138.6K

How much do senior support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for senior support engineer in Michigan is $90,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Michigan? For Senior Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Michigan look for? The top searched job categories for Senior Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Senior Support Engineer jobs? Cities in Michigan with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in MI? For Senior Support Engineer jobs in MI, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Michigan as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $90,004 per year, or $43.3 per hour.

Senior Technical Support Engineer

Acron Aviation

Grand Rapids, MI

Full-time

Posted 16 days ago

Job description

About Acron Aviation (Avionics – Aftermarket):
Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.

Job Title
Senior Technical Support Engineer – Aftermarket

Position Summary
The Senior Technical Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems.

As a key member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns.
The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.

Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers.

The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.
Key Responsibilities
  • Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
  • Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
  • Assist in troubleshooting and diagnosing issues related to supported products
  • Use Salesforce to track and manage customer interactions and support cases
  • Support continuous improvement initiatives for technical support processes and tools
  • Lead product reliability reviews and help identify trends in failure modes
  • Collaborate with engineering teams to assist in root cause analysis and corrective actions
  • Contribute to the development of service bulletins and technical publications
  • Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
  • Provide input for proposals, quotations, and product support agreements as needed
  • Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
  • Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
  • Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
  • Serve as a subject matter expert and mentor junior engineers
Required Qualifications
  • Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
  • 15+ years of experience in technical support, avionics, or a related field preferred
  • Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
  • Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
  • Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
  • Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
  • Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
  • Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
  • Proficiency with Microsoft Office applications
  • Proficiency with Salesforce
Preferred Additional Skills
  • Experience supporting communication and surveillance avionics systems
  • Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
  • Experience performing MTBF, MTBUR, and reliability analysis
  • Familiarity with airline operations, MRO environments, and aviation maintenance practices
  • Experience supporting root cause and corrective action investigations
  • Experience developing customer-facing technical publications and training materials
  • Prior leadership or mentoring experience within a technical support organization
Equal Opportunity Statement
Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other legally protected characteristic.

Additional Information:
Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.