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Senior Technical Support Analyst Jobs (NOW HIRING)

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $72K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN

$54K - $72K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

B. Mason is adding a full-time Technical Support Analyst to our team! About Our Team: We are committed to providing personalized service and an extensive range of workplace essentials, including ...

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

B. Mason is adding a full-time Technical Support Analyst to our team! About Our Team: We are committed to providing personalized service and an extensive range of workplace essentials, including ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

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How much do senior technical support analyst jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Technical Support Analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a Senior Technical Support Analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you
Sr Technical Support Analyst

Sr Technical Support Analyst

Schwans

Marshall, MN • On-site

$54K - $72K/yr

Full-time

Medical, Retirement

Posted 27 days ago

Job description

**Must currently be local to Marshall, MN area**
At CJ Schwan's, we don't just make food - we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony's®, Big Daddy's®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith's®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.
As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up, running, and secure.
What You Will Do:
  • Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
  • Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
  • Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
  • Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
  • Collaborate with vendors and contractors to ensure service quality and technology alignment.
  • Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
  • Provide technical guidance and mentorship to junior support staff.

What We Look For:
  • Associate's degree or equivalent experience preferred but not required
  • Minimum 5 years of relevant IT experience, including Technical Support Analyst experience
  • Expertise in Windows OS, Microsoft Office Suite, and scripting tools
  • Strong troubleshooting skills for hardware, operating systems, and networking
  • Ability to provide strong customer service including written and verbal communication
  • Solid understanding of network concepts and IT best practices
  • Proven ability to deliver effective, client-focused IT solutions
  • Motivated to stay current with emerging technologies and industry trends

What We Offer:
The base salary range for this position is $54,000 to $72,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.
Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings
CJ Schwan's and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com.
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Schwan's Home Delivery logo

About Schwan's Home Delivery

Sourced by ZipRecruiter

Since 1952, we have been delivering delicious meal solutions for you to share with family and friends -- any time of the day and for any occasion. Some may know us for our ice cream but millions more choose us for our superior quality foods such as wild-caught seafood, USDA choice meats, flavorful fruits and vegetables and of course, decadent desserts. All 100% satisfaction guaranteed. And all frozen fresh and delivered to your door.

Industry

Food and drink manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Marshall, MN, US

Year founded

1952

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