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Senior Technical Support Analyst Jobs in Kansas (NOW HIRING)

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Senior Technical Analyst

Wichita, KS · On-site +1

$81K - $121K/yr

The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and ... Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered ...

BankOnIT

Technical Support Specialist

Lenexa, KS · On-site

Escalate or involve senior technicians on more sensitive or complex end-user problems. Perform ... Technical Capacity, Problem Solving/Analysis, Communication Proficiency, Team Player, Work ...

WellSky

Support Analyst

Overland Park, KS · On-site

Support Analyst The Support Analyst is responsible for delivering procedural support to all clients ... technical troubleshooting. This opening is with our Home Health & Hospice Support team. If the ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Escalate or involve senior technicians on more sensitive or complex end-user problems. * Perform ... Problem Solving/Analysis. * Communication Proficiency. * Team Player. * Work Independently. * Time ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Escalate or involve senior technicians on more sensitive or complex end-user problems. * Perform ... Problem Solving/Analysis. * Communication Proficiency. * Team Player. * Work Independently. * Time ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Escalate or involve senior technicians on more sensitive or complex end-user problems. * Perform ... Problem Solving/Analysis. * Communication Proficiency. * Team Player. * Work Independently. * Time ...

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

Escalate or involve senior technicians on more sensitive or complex end-user problems. * Perform ... Problem Solving/Analysis. * Communication Proficiency. * Team Player. * Work Independently. * Time ...

AXIUS GROUP LLC

Senior Technical Recruiter

Wichita, KS · Remote

SUMMARY The Senior Technical Recruiter at Axius Group is a senior level individual contributor responsible for delivering high impact technical recruiting support across corporate and client programs.

WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through ... technical troubleshooting. This opening is with our Home Health & Hospice Support team. If the ...

WellSky

Support Analyst

Overland Park, KS

$2.50K/yr

The Support Analyst is responsible for delivering procedural support to all clients through ... technical troubleshooting. This opening is with our Home Health & Hospice Support team. If the ...

Midea

Technical Support Specialist- HVAC Location: Remote About Midea America Canada Corporation (MACC ... analysis; * Collaborate with pre-sales and after-sales technician to plan new products based on ...

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How much do senior technical support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior technical support analyst in Kansas is $31.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $33.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What are some common challenges faced by Senior Technical Support Analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is a Senior Technical Support Analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

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Senior Technical Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

Shamrock Trading Corporation

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About Shamrock Trading Corporation
Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.
Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
Why You'll Love Working Here
Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.
At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
  • Training and Development: Ongoing training and professional development opportunities
  • Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year
  • Work-Life Balance: Competitive PTO and work from home opportunities after an introductory period

About the Role
Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock's extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees. Responsibilities include but are not limited to:
What You'll Do
  • Provide world-class system and application support to both internal and external customers
  • Configure and install new systems as well as upgrade and support existing systems
  • Automate processes, reporting and response when possible
  • Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis
  • Prevent repeat issues by addressing the root causes
  • Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
  • Partner with other internal technical teams to resolve more advanced issues as necessary
  • Create documentation that will help team members resolve issues more quickly

What You'll Bring
  • BA/BS degree in a technical field or evidence of exceptional ability
  • 1+ years in a technical customer and desktop support role
  • Advanced troubleshooting knowledge and ability
  • Fundamental knowledge of Office 365 and Active Directory
  • Well versed in general IT technologies and best practices
  • Demonstrated ability and passion for learning new technologies and business processes
  • Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues
  • Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions
  • Strong analytical and problem-solving skills are critical for rapid issue response
  • Ability to think outside of the box to provide workable solutions
  • Able to adapt to changes in a dynamic work environment
  • Must have a propensity for knowledge gathering and sharing
  • Ability to lift and relocate end-user computing devices weighing up to 40 lbs
  • Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
  • Experience with ticketing systems, Jira preferred
  • Exposure to command lines and/or scripting languages
  • Understanding of basic networking protocols

Apply Today!
We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.
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Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.

Apply