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Senior Technical Support Analyst Jobs in Kansas (NOW HIRING)

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

AXIUS GROUP LLC

Senior Technical Recruiter

Wichita, KS · Remote

SUMMARY The Senior Technical Recruiter at Axius Group is a senior level individual contributor responsible for delivering high impact technical recruiting support across corporate and client programs.

Navanta, LLC

Technical Support Specialist

Lenexa, KS · On-site

$25/hr

Summary/Objective The Support Technical Specialist II is a staff position that provides technical ... Escalate or involve senior technicians on more sensitive or complex end-user problems. * Perform ...

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How much do senior technical support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior technical support analyst in Kansas is $31.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $33.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you

Technical Support Analyst

WellSky

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

WellSky rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

177th of 242 rated software companies

Job description

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL.
This opening is with our Bonafide Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
  • Review, troubleshoot, and document escalated application technical issues.
  • Assist engineering teams to identify, debug, test, and resolve client-facing application issues.
  • Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
  • Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
  • Ensure required response time and resolution times are met.
  • Write, evaluate, and troubleshoot SQL queries to identify, investigate, and correct complex data-related problems.
  • Conduct root cause investigations and recommend long-term corrective actions.
  • Collaborate with cross-functional teams on continuous process improvements.
  • Foster strong client relationships through clear communication, proactive support, and efficient issue resolution processes.
  • Perform other job duties as assigned.

Required Qualifications:
  • Bachelor's Degree or equivalent work experience
  • At least 2-4 years relevant work experience
  • SQL proficiency, including experience writing and troubleshooting queries, interpreting data, and joining tables to investigate technical issues
  • Experience maintaining clear, accurate technical documentation, including investigation notes, customer communications, and issue resolutions
  • Ability to analyze and interpret data to identify trends, troubleshoot application issues, and support data-driven decision making

Preferred Qualifications:
  • Experience providing technical customer support in a software or IT environment
  • Healthcare or healthcare IT experience, preferably within home health, hospice, or durable medical equipment (DME/HME)
  • Experience using a customer relationship management (CRM) platform, such as Salesforce, to manage support cases and customer communications

Job Expectations:
  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
  • Excellent medical with Rx, dental, and vision benefits
  • Mental Health support through EAP
  • Generous paid time off, plus 13 paid holidays
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year

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