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Fiber Customer Support Analyst Jobs in Kansas (NOW HIRING)

WellSky

Support Analyst

Overland Park, KS

$2.5K/yr

The Support Analyst is responsible for delivering procedural support to all clients through ... Demonstrated experience in a client-facing or customer service role, with strong communication ...

Cox Machine Inc

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Must be able to analyze and solve problems * Must be able to engage in reflective and independent ...

Cox Machine, Inc.

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates ... Must be able to analyze and solve problems * Must be able to engage in reflective and independent ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Prior customer service experience in a technical environment Job Expectations: * Willing to work ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... Prior customer service experience in a technical environment Job Expectations: * Willing to work ...

Evergy

Systems Support Analyst - GIS

Kansas City, MO · On-site

$54K - $68K/yr

Produce and create data sets for internal and external customers Analysis of asset and location ... support related to GIS and asset management systems The qualified applicant would have the ability ...

Evergy

Systems Support Analyst - GIS

Kansas City, MO · On-site

$54K - $68K/yr

Produce and create data sets for internal and external customers Analysis of asset and location ... support related to GIS and asset management systems The qualified applicant would have the ability ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Excellent customer service experience working with critical production situations with the ability ...

URBN

URBN IT Support Analyst

Kansas City, KS

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Excellent customer service experience working with critical production situations with the ability ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Kansas

Fiber Customer Support Analyst information

See Kansas salary details

$10

$24

$35

How much do fiber customer support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for fiber customer support analyst in Kansas is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $35.38 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Kansas?

For Fiber Customer Support Analyst jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Kansas look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Kansas are:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,794 per year, or $24.9 per hour.

Support Analyst

WellSky

Overland Park, KS

$2.5K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

WellSky rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

182nd of 246 rated software companies

Job description

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting.

This opening is with our Personal Care Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

  • Support user-facing applications in a fast-paced environment.
  • Provide superior client service and ensure outstanding quality resolutions.
  • Troubleshoot and document solution operations.
  • Complete thorough documentation of issues.
  • Ensure the required response and resolution times are met.
  • Collaborate with and support other team members.
  • Perform other job duties as assigned.

Required Qualifications:

  • Bachelor's Degree or equivalent work experience
  • At least 0-2 years relevant work experience

Preferred Qualifications:

  • Demonstrated experience in a client-facing or customer service role, with strong communication skills and the ability to manage interactions via phone, email, and client portals
  • Background in IT support or technical troubleshooting, with a proactive approach to resolving issues and documenting solutions in a fast-paced environment

Job Expectations:

  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite


WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

  • Excellent medical with Rx, dental, and vision benefits
  • Mental Health support through EAP
  • Generous paid time off, plus 13 paid holidays
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

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