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Service Desk Analyst Jobs in Kansas (NOW HIRING)

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Service Desk Analyst Location : Topeka Kansas Pay Range: $20/hr - $25/hr on W2 Duration: 12+ months Job Summary This role combines strong technical fundamentals with clear communication in a ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

Actalent

Help Desk Analyst

Topeka, KS · On-site

$22 - $24.67/hr

Job Title: Help Desk Analyst As a Help Desk Analyst, you will be responsible for diagnosing ... Deliver excellent customer service through professional communication, active listening, and ...

Chipton Ross

Help Desk Analyst I

Topeka, KS · On-site

$26.68/hr

Job #219459 Chipton-Ross is seeking a Service Desk Analyst 1 for a contract opportunity in Topeka, KS. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) * Requires a minimum of two (2) years of ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

Strong analytical and problem-solving skills, with the ability to interpret data and translate ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

GDH

Help Desk Analyst

Topeka, KS · On-site

$20 - $23/hr

The role requires troubleshooting, resolving incidents, and managing service requests for internal ... The position is suitable for individuals with prior experience in help desk or desktop support ...

pcg

Service Desk Technician

Lenexa, KS · On-site

... analytics, with guidance and training. * Help identify high-volume or repetitive tickets and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

pcg

Service Desk Technician

Lenexa, KS

... analytics, with guidance and training. * Help identify high-volume or repetitive tickets and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

pcg

Service Desk Technician

Lenexa, KS · On-site

... analytics, with guidance and training. * Help identify high-volume or repetitive tickets and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

Seaboard

Senior Service Desk Engineer

Merriam, KS

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for ... Strong analytical skills with the ability to generate and interpret technical reports and metrics.

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. General Responsibilities: Provides proactive, high level of customer ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. General Responsibilities: Provides proactive, high level of customer ...

defi AUTO LLC

Client Support Desk Analyst

Topeka, KS · On-site

$19.50 - $26.50/hr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

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Service Desk Analyst information

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$12

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How much do service desk analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk analyst in Kansas is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.99 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,687 per year, or $21.5 per hour.

Service Desk Analyst

Strategic Staffing Solutions

Topeka, KS • Hybrid

$22.60 - $25.34/hr

Full-time

Posted 11 days ago

Job description

Job Description STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING. Service Desk Analyst Topeka, KS (Hybrid/Onsite 1-2 days per week) W2 contract role 12+ Months with opportunity to extend or convert Hours: M-F dayshift Pay Rate: $22.60 - $25.34/HR Job Description Serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues

Support is delivered in a ServiceNow-driven environment with established service level objectives. Primary Responsibilities: Diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations and laptops, Microsoft 365 services, corporate iPads and mobile devices, Citrix environments, enterprise applications, remote access, VPN, and connectivity issues. Deliver excellent customer service through professional communication, active listening, and problem-solving with employees at all levels, both technical and non-technical.

Document, track, and manage incidents and requests through ServiceNow while meeting established service level expectations. Support user onboarding, access provisioning, password resets, MFA enrollment, and related identity and access management processes. Utilize knowledge articles, troubleshooting tools, and established procedures to efficiently resolve issues or escalate when appropriate.

Experience Requirements: 2+ years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment. Experience supporting enterprise technologies in a large corporate environment or utility organization is preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.

Windows 10 and Windows 11 operating systems Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), account management, and access provisioning processes ServiceNow Incident, Request, and Knowledge Management processes Corporate-issued iOS and Android devices, including enrollment, configuration, application deployment, troubleshooting, and lifecycle support Microsoft Intune or other endpoint and mobile device management (MDM) solutions Citrix virtual desktop and application environments VPN connectivity and basic network troubleshooting Remote support tools Hardware and peripheral support including laptops, desktops, monitors, docking stations, printers, webcams, and other end-user devices Cybersecurity awareness, user verification procedures, and security best practices *Beware of scams. S3 never asks for money during its onboarding process

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