Service Desk Specialist II
Wichita, KS · On-site
As a Service Desk Specialist II, you will handle advanced technical issues, support internal banking systems, assist with small-scale projects, and mentor Tier I staff. Responsibilities : • ...
Service Desk Specialist II
Wichita, KS · On-site
As a Service Desk Specialist II, you will handle advanced technical issues, support internal banking systems, assist with small-scale projects, and mentor Tier I staff. Responsibilities : • ...
Service Desk Specialist II
Wichita, KS · On-site
As a Service Desk Specialist II, you'll handle more advanced technical issues and support internal banking systems. You'll also assist with small-scale projects and mentor Tier I staff.
Service Desk Specialist II
Wichita, KS · On-site
As a Service Desk Specialist II, you'll handle more advanced technical issues and support internal banking systems. You'll also assist with small-scale projects and mentor Tier I staff.
As a Service Desk Specialist II, you'll handle more advanced technical issues and support internal banking systems. You'll also assist with small-scale projects and mentor Tier I staff.
As a Service Desk Specialist II, you'll handle more advanced technical issues and support internal banking systems. You'll also assist with small-scale projects and mentor Tier I staff.
Help Desk Technician
Kansas City, KS · On-site
$19.25 - $26/hr
Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly ...
Help Desk Technician
Kansas City, KS · On-site
$19.25 - $26/hr
Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly ...
Mortgage Wire Desk, II Analyst
Topeka, KS · On-site
$24 - $33.65/hr
The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...
Mortgage Wire Desk, II Analyst
Topeka, KS · On-site
$24 - $33.65/hr
The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...
Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Strong analytical and reporting skills. Compensation Ranges Compensation ranges for ASM Research ...
Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Strong analytical and reporting skills. Compensation Ranges Compensation ranges for ASM Research ...
URBN is looking for an IT Support Analyst position who will responsible for support of all ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...
URBN is looking for an IT Support Analyst position who will responsible for support of all ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...
URBN IT Support Analyst
Kansas City, KS · On-site
Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...
URBN IT Support Analyst
Kansas City, KS · On-site
Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...
Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...
Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...
Project Manager - IT Managed Services (PMO)
Overland Park, KS · Remote
$97K - $115K/yr
Coordinate with Service Desk Manager to obtain technical resources across engineering, security ... Support forecasting, invoicing inputs, and project profitability analysis as required Operational ...
Project Manager - IT Managed Services (PMO)
Overland Park, KS · Remote
$97K - $115K/yr
Coordinate with Service Desk Manager to obtain technical resources across engineering, security ... Support forecasting, invoicing inputs, and project profitability analysis as required Operational ...
... and service desk operations * Lead incident, problem, and change management with a focus on root ... with automation, analytics, or AI-driven operations preferred Healthcare or other regulated ...
... and service desk operations * Lead incident, problem, and change management with a focus on root ... with automation, analytics, or AI-driven operations preferred Healthcare or other regulated ...
... and service desk operations * Lead incident, problem, and change management with a focus on root ... with automation, analytics, or AI-driven operations preferred Healthcare or other regulated ...
... and service desk operations * Lead incident, problem, and change management with a focus on root ... with automation, analytics, or AI-driven operations preferred Healthcare or other regulated ...
Front Desk
Overland Park, KS · On-site
$13.25 - $17/hr
Assists patients with the use of the practice / clinic facilities or services. * Adheres to all ... Mathematical and/or analytical ability for basic to intermediate problem solving * Basic to ...
Front Desk
Overland Park, KS · On-site
$13.25 - $17/hr
Assists patients with the use of the practice / clinic facilities or services. * Adheres to all ... Mathematical and/or analytical ability for basic to intermediate problem solving * Basic to ...
Technical Support Intern
Wichita, KS · On-site
$15.36/hr
Examples of Work Performed Service Desk * Learn first-tier technical support for end users * Assist ... Learn to analyze datasets using tools like SQL, Python, or Excel * Assist in creating dashboards ...
Technical Support Intern
Wichita, KS · On-site
$15.36/hr
Examples of Work Performed Service Desk * Learn first-tier technical support for end users * Assist ... Learn to analyze datasets using tools like SQL, Python, or Excel * Assist in creating dashboards ...
Technical Support Intern
Wichita, KS · On-site
$15.36/hr
Examples of Work Performed Service Desk Learn first-tier technical support for end users Assist ... analysis and project scoping Help evaluate performance metrics of IT solutions Geographic ...
Technical Support Intern
Wichita, KS · On-site
$15.36/hr
Examples of Work Performed Service Desk Learn first-tier technical support for end users Assist ... analysis and project scoping Help evaluate performance metrics of IT solutions Geographic ...
MSP Tier 2 Helpdesk Technician
Mission, KS · On-site
$18.75 - $25.25/hr
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.
MSP Tier 2 Helpdesk Technician
Mission, KS · On-site
$18.75 - $25.25/hr
We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.
Role Overview The Trade Desk Specialist role is served by experienced financial technologists with ... gathering and analyzing data to provide reports to and service the needs of customers and ...
Role Overview The Trade Desk Specialist role is served by experienced financial technologists with ... gathering and analyzing data to provide reports to and service the needs of customers and ...
Regional Service Manager
Topeka, KS · On-site
Analyze customer feedback, service data, and operational metrics to identify opportunities for ... support, help desk, or service operations teams. * Experience managing service processes ...
New
Regional Service Manager
Topeka, KS · On-site
Analyze customer feedback, service data, and operational metrics to identify opportunities for ... support, help desk, or service operations teams. * Experience managing service processes ...
New
IT Field Systems Technician I
Wichita, KS · On-site
... service desk roles, required. • Excellent oral, presentation, analytical and written communication skills required. • Exceptional focus on customer service required. • Some travel required.
IT Field Systems Technician I
Wichita, KS · On-site
... service desk roles, required. • Excellent oral, presentation, analytical and written communication skills required. • Exceptional focus on customer service required. • Some travel required.
Front Desk (103355)
Overland Park, KS · On-site
$13.75 - $17.75/hr
Assists patients with the use of the practice / clinic facilities or services. * Adheres to all ... Mathematical and/or analytical ability for basic to intermediate problem solving * Basic to ...
Front Desk (103355)
Overland Park, KS · On-site
$13.75 - $17.75/hr
Assists patients with the use of the practice / clinic facilities or services. * Adheres to all ... Mathematical and/or analytical ability for basic to intermediate problem solving * Basic to ...
Service Desk Analyst information
See Kansas salary details
$12.86 - $14.60
3% of jobs
$14.60 - $16.33
8% of jobs
$17.63 is the 25th percentile. Wages below this are outliers.
$16.33 - $18.07
18% of jobs
$18.07 - $19.80
18% of jobs
The median wage is $20.13 / hr.
$19.80 - $21.54
14% of jobs
$23.18 is the 75th percentile. Wages above this are outliers.
$21.54 - $23.27
15% of jobs
$23.27 - $25
9% of jobs
$25 - $26.74
6% of jobs
$26.74 - $28.47
3% of jobs
$28.47 - $30.21
3% of jobs
$30.21 - $31.94
2% of jobs
$12
$21
$31
How much do service desk analyst jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for service desk analyst in Kansas is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.99 per hour, depending on experience, location, and employer.
What are some common challenges service desk analysts face when handling high volumes of support tickets?
Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.
What is the average salary for a service desk analyst in the US?
The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.
What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?
To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.
What is a service desk analyst?
A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.
Is a service desk analyst an entry level job?
A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.
What is the difference between Service Desk Analyst vs Help Desk Technician?
| Aspect | Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT, enterprise support | Help desk, technical support centers |
| Industry Usage | Business, IT services | IT support, customer service |
| Common Tasks | Troubleshooting, incident management, user support | Issue resolution, basic troubleshooting, ticket logging |
Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.
More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Kansas? For Service Desk Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Kansas look for? The top searched job categories for Service Desk Analyst jobs in Kansas are:
What cities in Kansas are hiring for Service Desk Analyst jobs? Cities in Kansas with the most Service Desk Analyst job openings:
Equity Bank rating
5.3
Based on 18 frontline employees who took The Breakroom Quiz
164th of 170 rated banks
Job description
Job Summary:
Equity Bank is a full-service community bank based in Wichita, Kansas. As a Service Desk Specialist II, you will handle advanced technical issues, support internal banking systems, assist with small-scale projects, and mentor Tier I staff.
Responsibilities:
• Collaborate with team members and other departments to ensure timely resolution of IT issues.
• Manage and complete daily tasks including monitoring and logging.
• Application-level user provisioning for new hires, personnel changes, and terminations.
• Resolve escalated issues from Tier I technicians
• Troubleshoot and support Active Directory, email systems, and banking applications
• Perform software installations, updates, and system configurations
• Collaborate on IT projects and process improvements
• Maintain detailed documentation in ServiceNow
• Troubleshoot hardware issues including performance, connectivity, and peripheral failures
• Coordinate with vendors for warranty repairs or replacements
• Maintain accurate inventory records of deployed and returned equipment
• Provide guidance and training to Tier I staff
• Follow established ETS policies and procedures
• Follow established internal control policies
• Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
• Other duties as assigned by supervisor or department head
Qualifications:
Required:
• 2–4 years of IT support experience
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills
• Previous banking experience strongly recommended
• Basic understanding of laptop and desktop hardware components
• Ability to follow standardized configuration and deployment procedures
• Experience with troubleshooting hardware issues including boot failures, connectivity, and peripheral devices
• Familiarity with Microsoft Intune and device setup processes
• Proficiency with Active Directory, Microsoft Office, and enterprise email systems
• Experience with ITSM tools (preferably ServiceNow)
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
Company:
Equity Bank is a commercial bank that offers financial services. Founded in 2002, the company is headquartered in Wichita, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Equity Bank is a full-service community bank based in Wichita, Kansas. As a Service Desk Specialist II, you will handle advanced technical issues, support internal banking systems, assist with small-scale projects, and mentor Tier I staff.
Responsibilities:
• Collaborate with team members and other departments to ensure timely resolution of IT issues.
• Manage and complete daily tasks including monitoring and logging.
• Application-level user provisioning for new hires, personnel changes, and terminations.
• Resolve escalated issues from Tier I technicians
• Troubleshoot and support Active Directory, email systems, and banking applications
• Perform software installations, updates, and system configurations
• Collaborate on IT projects and process improvements
• Maintain detailed documentation in ServiceNow
• Troubleshoot hardware issues including performance, connectivity, and peripheral failures
• Coordinate with vendors for warranty repairs or replacements
• Maintain accurate inventory records of deployed and returned equipment
• Provide guidance and training to Tier I staff
• Follow established ETS policies and procedures
• Follow established internal control policies
• Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
• Other duties as assigned by supervisor or department head
Qualifications:
Required:
• 2–4 years of IT support experience
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills
• Previous banking experience strongly recommended
• Basic understanding of laptop and desktop hardware components
• Ability to follow standardized configuration and deployment procedures
• Experience with troubleshooting hardware issues including boot failures, connectivity, and peripheral devices
• Familiarity with Microsoft Intune and device setup processes
• Proficiency with Active Directory, Microsoft Office, and enterprise email systems
• Experience with ITSM tools (preferably ServiceNow)
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
Company:
Equity Bank is a commercial bank that offers financial services. Founded in 2002, the company is headquartered in Wichita, USA, with a team of 501-1000 employees. The company is currently Late Stage.
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