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Service Desk Analyst Jobs in Kansas (NOW HIRING)

Ntiva

Service Desk Technician III

Leawood, KS · On-site

How you'll make an impact As a Service Desk Technician III, you will be responsible for managing ... Troubleshoot and resolve complex client issues, performing root-cause analysis and implementing ...

LRS

Service Desk Technician 3

Kansas City, KS

$22 - $25/hr

The analyst will be working from home after the initial training period of 6-8 weeks in the office ... service skills Able to communicate and translate complex technical topics into easy-to-understand ...

Research Medical Center

Technical Analyst II

Lenexa, KS · On-site

Effectively works with customers, Service Desk and Technical Services personnel * Participates in ... Possesses strong analytical skills * Demonstrates a customer orientation; strength in analytical ...

Research Medical Center

Technical Analyst II

Olathe, KS · On-site

Effectively works with customers, Service Desk and Technical Services personnel * Participates in ... Possesses strong analytical skills * Demonstrates a customer orientation; strength in analytical ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

$55 - $75/hr

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...

URBN

URBN IT Support Analyst

Kansas City, KS

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Role Summary URBN is looking for an IT Support Analyst position who will responsible for support of ... Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution ...

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How much do service desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk analyst in Kansas is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.99 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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The top searched job categories for Service Desk Analyst jobs in Kansas are:

What cities in Kansas are hiring for Service Desk Analyst jobs?

Cities in Kansas with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,687 per year, or $21.5 per hour.

Reactive Service Desk/ Sr. Help Desk Engineer

Onsite Logic

Lenexa, KS • On-site

$55 - $75/hr

Other

Re-posted 23 hours ago

Job description

Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer

Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!

About the Role

As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.

Responsibilities
  • Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.
  • Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.
  • Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.
  • Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.
  • Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.
  • Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.
Qualifications
  • - Associate’s degree in information technology or a related field, or equivalent experience. (Required)
  • - 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
  • - Advanced knowledge of IT and cybersecurity concepts
  • - Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
  • - Network+ or Security+ certification (preferred)
  • - Familiarity with TruMethods framework a plus.
Success Metrics

Maintain an impressive track record with key performance indicators (KPIs):

  • Less than 3% escalation rate
  • Average resolution time under 1.0 hours
  • First contact close rate of 75%
  • 8 tickets closed per business day

Identify and propose at least one process improvement initiative per quarter

Ensure 98% accuracy and timeliness when updating service request documentation

Benefits
  • -Competitive salary and benefits package
  • - Opportunity to work in a dynamic and collaborative environment
  • - Ongoing training and professional development opportunities
  • - Be part of a team dedicated to client success

Salary range: $55,000 – $75,000, depending on experience, skills, and geographic location

Onsite Logic: Empowering businesses through exceptional IT support.

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