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Service Desk Analyst I Jobs in Kansas (NOW HIRING)

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Service Desk Analyst Location : Topeka Kansas Pay Range: $20/hr - $25/hr on W2 Duration: 12+ months Job Summary This role combines strong technical fundamentals with clear communication in a ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

Strong analytical and problem-solving skills, with the ability to interpret data and translate ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

Strong analytical and problem-solving skills, with the ability to interpret data and translate ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

hendersonco

Service Desk Supervisor

Lenexa, KS

Strong analytical and problem-solving skills, with the ability to interpret data and translate ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

pcg

Service Desk Technician

Lenexa, KS

... analytics, with guidance and training. * Help identify high-volume or repetitive tickets and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

pcg

Service Desk Technician

Lenexa, KS · On-site

... analytics, with guidance and training. * Help identify high-volume or repetitive tickets and ... Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps ...

Seaboard

Senior Service Desk Engineer

Merriam, KS · On-site

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for ... Strong analytical skills with the ability to generate and interpret technical reports and metrics.

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Service Desk Analyst I information

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Kansas?

For Service Desk Analyst I jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Kansas look for?

The top searched job categories for Service Desk Analyst I jobs in Kansas are:

What cities in Kansas are hiring for Service Desk Analyst I jobs?

Cities in Kansas with the most Service Desk Analyst I job openings:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Kansas as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

Help Desk Analyst I

OTSI

Topeka, KS • On-site

$19.25 - $26.25/hr

Contractor

Posted 22 days ago

Job description


Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I
HELP DESK ANALYST I (Topeka, KS)
MAJOR RESPONSIBILITES:
Under general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.
Candidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously.
SKILLS AND ABILITIES REQUIRED:
  • Diagnose, troubleshoot, and resolve incidents andservice requests for Windows workstations and laptops, Microsoft 365services, corporate iPads and mobile devices, Citrix environments,enterprise applications, remote access, VPN, and connectivity issues.
  • Deliver excellent customer service throughprofessional communication, active listening, and problem-solving withemployees at all levels, both technical and non-technical.
  • Document, track, and manage incidents and requeststhrough ServiceNow while meeting established service level expectations.
  • Support user onboarding, access provisioning,password resets, MFA enrollment, and related identity and accessmanagement processes.
  • Utilize knowledge articles, troubleshooting tools,and established procedures to efficiently resolve issues or escalate whenappropriate.
  • Follow company policies, security standards, anddata protection requirements to safeguard company systems and information.
  • Collaborate with Service Desk teammates and otherIT support teams to resolve incidents, fulfill requests, and improveservice delivery.
  • Participate in projects, testing, documentationupdates, and continuous improvement initiatives as assigned.
  • Support adoption and troubleshooting of approvedproductivity, collaboration, and emerging workplace technologies.
  • Participatein a rotating after-hours on-call schedule to provide support outside ofcore business hours.

QUALIFICATIONS AND EXPERIENCE
  • Requires a minimum of two (2) years of experiencesupporting end users in a Service Desk, Help Desk, Desktop Support, orsimilar technical support environment.
  • Experience supporting enterprise technologies in alarge corporate environment or utility organization is preferred.
  • Industry certifications such as CompTIA A+,Network+, Security+, Microsoft Certifications, or ITIL Foundations arepreferred.

About Us
OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernise complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.
Our focused technologies are:
• Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
• Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
• QA & Automation (Manual Testing, Non-functional testing, Test Automation, Digital Testing)
• Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
• Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

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