Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.) * Participate in ... Users will be expected not to access the Teamcenter application during the weekend maintenance ...
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Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.) * Participate in ... Users will be expected not to access the Teamcenter application during the weekend maintenance ...
Teamcenter Architect
Wichita, KS · On-site
$120K - $140K/yr
... using ITSM tools (ServiceNow, Remedy, etc.) • Participate in problems and change management ... Users will be expected not to access the Teamcenter application during the weekend maintenance ...
Teamcenter Architect
Wichita, KS · On-site
$120K - $140K/yr
... using ITSM tools (ServiceNow, Remedy, etc.) • Participate in problems and change management ... Users will be expected not to access the Teamcenter application during the weekend maintenance ...
Weekend Itsm information
What is the difference between Weekend Itsm vs Weekend Service Desk Technician?
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
What are the most commonly searched types of Itsm jobs in Kansas? The most popular types of Itsm jobs in Kansas are:
What are popular job titles related to Weekend Itsm jobs in Kansas? For Weekend Itsm jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Kansas look for? The top searched job categories for Weekend Itsm jobs in Kansas are:
What cities in Kansas are hiring for Weekend Itsm jobs? Cities in Kansas with the most Weekend Itsm job openings:
Full-time
Posted 25 days ago
Job description
Teamcenter Architect
Wichita, KS
Fulltime
Must Have Technical/Functional Skills
Technical
• Siemens Teamcenter PLM
• Understanding of Teamcenter architecture and components
• Knowledge of Teamcenter modules such as: Workflow, Structure Manager, Change Management, Access Management
• Familiarity with Unix/Linux and Windows environments
• Knowledge of databases (Oracle / SQL Server)
• Experience with ITIL-based support processes
• Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.)
• Participate in problems and change management processes
Functional
• Provide L2/L3 support for Teamcenter PLM users
• Troubleshoot and resolve application, data, and workflow issues
• Monitor system stability, performance, and availability
• Manage incidents, service requests, and problem records via ITSM tools (ServiceNow, Remedy, etc.)
• Perform root cause analysis and implement permanent fixes
• Support Teamcenter upgrades, patches, and hotfixes
• Perform regression and UAT testing
• Support data migration and validation activities
• Participate in release planning and deployment
Roles & Responsibilities
Operations Support
2nd Level Support
• Provide advanced troubleshooting for incidents escalated from 1st level. Perform administrative activity to maintain the system:
Add or remove users, Update roles/groups and End user queries
• Provide problem management for identifying repeat incidents and problems within the application and validation of problem call resolutions.
• Support communicating with Siemens Global Technical Access Centre (“GTAC”) for known or found deficiencies (IRs (Incident Reports) and PRs (Problem Reports)).
• Leverage change control to ensure all changes implemented are approved, scheduled and communicated.
3rd Level Support - Remote
Provide expert troubleshooting for complex incidents escalated from 2nd level.
• Perform advanced problem management to identify root causes and identify and implement problem resolutions.
• Plan and execute release management in deployment of maintenance patches and performing project related tasks.
User Coverage
• Support 50 users.
• End user coverage for 4 hours a week to start. To be monitored monthly and adjusted as needed based on usage
• 24-hour response time for open issues
Teamcenter Application Weekend Maintenance – Onsite
To support patches and updates to Teamcenter, and to maintain code continuity with the Montreal Civil Teamcenter environment, the Siemens Partner will perform up to four (4) expected weekend maintenance activities.
These maintenance activities will include remote updates and testing in the Teamcenter Pre Production environment. Any maintenance required on the Teamcenter Production environment will be planned a minimum of four (4) weeks in advance. Users will be expected not to access the Teamcenter application during the weekend maintenance windows.
Maintenance activities will be performed by the Siemens Partner’s designated primary Product Architect. on site work is required
Generic Managerial Skills, If any
• Strong analytical and troubleshooting skills
• Good communication skills for interacting with technical and business users
• Ability to work independently and in cross-functional teams
• Strong documentation and organizational skills