1

Help Desk Tier 2 Jobs in Kansas (NOW HIRING)

Be Seen First

At least six (6) years of experience working at a Tier 1-2 help desk. * * At least two (2) years of project management experience specifically within IT Service Desk support or services. * Technical ...

New

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Provide Tier 1-2 technical support and incident resolution for end users across regional facilities.

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Provide Tier 1-2 technical support and incident resolution for end users across regional facilities.

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT service ... Minimum 2 years of experience in project management experience in the context of IT Service Desk ...

... * 2+ years of experience supporting IT service management or operational leadership functions ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...

... * 2+ years of experience supporting IT service management or operational leadership functions ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...

... * 2+ years of experience supporting IT service management or operational leadership functions ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...

They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help ... Minimum 2 years of experience in project management experience in the context of IT Service Desk ...

Description Help Desk Technician Department: Information Systems Reports to: Manager, Technical ... Two years' experience supporting hardware, operating systems, software, and users in an office ...

Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA ... Two years' experience supporting hardware, operating systems, software, and users in an office ...

Senior Help Desk Specialist Plateau GRP is seeking an experienced and customer-focused Senior Help ... Minimum 2 years of project management experience within an IT Service Desk or IT support services ...

New

Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Variety in your day - no two problems are ever the same * Meaningful work helping employees stay ...

next page

Showing results 1-20

Help Desk Tier 2 information

See Kansas salary details

$11

$20

$30

How much do help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 2 in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
What are the most commonly searched types of Help Desk Tier 2 jobs in Kansas? The most popular types of Help Desk Tier 2 jobs in Kansas are:
What job categories do people searching Help Desk Tier 2 jobs in Kansas look for? The top searched job categories for Help Desk Tier 2 jobs in Kansas are:
What cities in Kansas are hiring for Help Desk Tier 2 jobs? Cities in Kansas with the most Help Desk Tier 2 job openings:

Help Desk Specialist IV - On site

ResolveSoft Inc

Kansas City, KS • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.


Job description

Help Desk Specialist IV

The Help Desk Specialist IV acts as the primary on-site liaison for the Government and supervises the daily operations of the regional help desk.

Key Responsibilities

  • Supervise day-to-day help desk operations and manage teams of IT professionals across the area of operation.
  • Identify, research, and resolve complex technical problems.
  • Create and manage escalation procedures to ensure Service Level Agreements (SLAs) are consistently maintained.
  • Document, track, and monitor incident tickets to ensure timely resolution.
  • Coordinate directly with customers to address and resolve IT issues.
  • Provide a variety of complicated technical tasks relying on experience and judgment to accomplish performance goals.

Minimum Qualifications

  • Education: Bachelor’s degree from an accredited college or university. No substitutions or exceptions.
  • Experience: * At least six (6) years of experience working at a Tier 1–2 help desk.
    • At least two (2) years of project management experience specifically within IT Service Desk support or services.
  • Technical Skills: Demonstrated experience and familiarity with Federal IT security requirements.
  • Attributes: Must demonstrate a wide degree of creativity and latitude in problem-solving.

Company Description

Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.