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Help Desk Tier 2 Jobs in Kansas (NOW HIRING)

Actalent

Help Desk Analyst

Topeka, KS

$22 - $24.67/hr

A minimum of two years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment. * Strong customer service, communication ...

New

GDH

Help Desk Analyst

Topeka, KS · On-site

$20 - $23/hr

A minimum of two (2) years of experience in a Service Desk, Help Desk, or desktop support role. * Proven experience supporting enterprise technologies in large corporate or utility environments ...

New

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Requires a minimum of two (2) years of experiencesupporting end users in a Service Desk, Help Desk, Desktop Support, orsimilar technical support environment. * Experience supporting enterprise ...

OTSI

Help Desk Analyst I

Topeka, KS

$19.25 - $26.25/hr

QUALIFICATIONS AND EXPERIENCE Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

... tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Chipton Ross

Help Desk Analyst I

Topeka, KS · On-site

$26.68/hr

Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment. * The successful candidate must possess ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

... tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

LRS

Service Desk Technician

Lenexa, KS · On-site

$28 - $38/hr

This role provides Tier 1 and Tier 2 support for Microsoft technologies, ServiceNow, and emerging ... Must have 1-2 years of IT Service Desk, Desktop Support, or related experience (or equivalent ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

... tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update ...

GovCIO

Service Desk Lead

Topeka, KS · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 ... We need great people to help us do great things - for our customers, our culture, and our ability ...

New

IQUASAR LLC

Helpdesk Support Specialist

Lansing, KS · On-site

... help desk ticketing systems and support workflows. · U.S. Citizenship (required for NIPRNET access). · Ability to obtain and maintain a favorable Tier 1 (T1) suitability/background check. · Strong ...

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk tier 2 in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Kansas?

The most popular types of Help Desk Tier 2 jobs in Kansas are:

What are popular job titles related to Help Desk Tier 2 jobs in Kansas?

For Help Desk Tier 2 jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Kansas look for?

The top searched job categories for Help Desk Tier 2 jobs in Kansas are:

What cities in Kansas are hiring for Help Desk Tier 2 jobs?

Cities in Kansas with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Help Desk Specialist II

Potawatomi Federal Solutions

Lenexa, KS • On-site

$48K - $53K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 3 days ago

Job description

Position Title: Help Desk Specialist II
Location: Lenexa, KS
Salary: $48,000.00 - $53,000.00

Position Summary:
Command Cyber Solutions is seeking a customer-focused Help Desk Specialist II (HDS II) to join our IT team supporting the Environmental Protection Agency (EPA) Region 7 Multi-Regional Information Technology Support Services (MRITSS) contract. Region 7 supports approximately 600 federal and contractor personnel across the Regional Office, Science and Technology Center, and Training and Logistics Center in Kansas and Missouri, in furtherance of EPA’s mission to protect human health and the environment across Iowa, Kansas, Missouri, Nebraska, and nine Tribal Nations. The HDS II serves as the primary point of contact for Tier 1 incident and service request support, providing responsive, first-contact resolution for hardware, software, network, and mobile device issues in accordance with Information Technology Infrastructure Library (ITIL) v4 service management practices. This role directly supports EPA’s operational continuity by helping maintain high service levels, accurate incident documentation, and a positive end-user experience for a highly mobile workforce. 

Essential Duties & Responsibilities:
  • Provide Tier 1 Service Desk support via telephone, remote control, and in-person deskside assistance to end users at the Regional Office, Science and Technology Center, and Training and Logistics Center.
  • Log, categorize, and prioritize incidents and service requests in the EPA Information Technology Service Management (ITSM) system within established timeframes, ensuring accurate documentation of issue and resolution details.
  • Troubleshoot and resolve hardware issues for desktops, laptops, tablets, and peripherals, including printers, scanners, monitors, and docking stations.
  • Install, configure, and troubleshoot standard EPA-approved software applications and Operating Systems in accordance with EPA policies and procedures.
  • Perform Install, Move, Add, Change (IMAC) support for IT equipment, including new user setup, equipment relocation, and configuration changes.
  • Support mobile device issuance, configuration, troubleshooting, and retrieval, including smartphones, tablets, and air cards.
  • Provide network connectivity troubleshooting from the office connection to end user devices, including computers, printers, and Video Teleconferencing (VTC) equipment.
  • Support Voice over Internet Protocol (VoIP) and telephone equipment, including port activation requests and basic troubleshooting.
  • Maintain and update the Agency Asset Management System (AAMS) to reflect equipment issuance, transfers, and disposition.
  • Escalate incidents outside of Tier 1 resolution authority to appropriate Tier 2 resources, documenting all troubleshooting steps taken prior to escalation.
  • Verify functionality of antivirus and endpoint security software on end user workstations as part of routine incident support.
  • Develop and contribute self-help resources, including tips, Frequently Asked Questions (FAQs), and Knowle base articles, for recurring technical issues.

Education, Certification & Experience:
Education:
  • Associate’s degree in Information Technology, Computer Science, or related field.

Certifications:
  • Public Trust Background Investigation, Tier 4 (Required)
  • ITIL v4 Foundation Certification (Preferred)
  • CompTIA A+ (Preferred)
  • HDI Support Center Analyst (Preferred)
     
Experience:
  • 2+ years of experience providing IT help desk or technical support in a customer service environment.
  • Experience troubleshooting Microsoft Windows OS and M365 applications.
  • Experience supporting desktop, laptop, and mobile device hardware in a networked environment.
  • Experience documenting incidents and service requests in an ITSM platform such as ServiceNow or Remedy.
  • Experience providing IT support in a federal or government contracting environment.
     

Knowledge, Skills & Abilities:
Knowledge:
  • Knowledge of desktop OS, standard business applications, and mobile device platforms sufficient to diagnose and resolve common technical issues.
  • Knowledge of ITIL-based incident and service request management practices, including ticket documentation and escalation procedures.
Skills:
  • Technical troubleshooting skills for hardware, software, and network connectivity issues affecting end user productivity.
  • Customer service skills to communicate technical information clearly to non-technical end users, including remote and mobile personnel.
     
Abilities:
  • Ability to prioritize and manage a high volume of incidents and service requests to meet defined Service Level Agreement (SLA) timeframes.
  • Ability to work independently and collaboratively with Regional IT staff, contractors, and government stakeholders to support end user needs.
     
Why Join Command Cyber Solutions:
We recognize that our success begins with our people. We are dedicated to fostering a professional, collaborative, and growth-oriented environment where employees are empowered to excel and advance their careers, CCS offers opportunities to contribute to high-impact federal initiatives, supported by robust professional development programs, competitive compensation, comprehensive benefits, and flexible work arrangements. We prioritize investing in our workforce, ensuring each team member has the resources, support, and career pathways to achieve long-term success while delivering meaningful results for our clients.

Culture:
At CCS, you’ll be a part of a team that genuinely supports one another and where leadership is invested in the well-being and success of every employee. We foster a work culture where people are valued for who they are, not just what they do, and where your career goals are taken seriously. You’ll be encouraged to grow through mentorship, hands-on experience, and access to continued learning opportunities that align with your aspirations. Whether you’re looking to deepen your expertise, earn new certifications, or take on leadership roles, CCS provides the environment and support to help you get there. Leadership is approachable, collaboration is natural, and success is shared. At CCS, you’re not just joining a company; you’re joining a community committed to your growth and success.

Benefits:
We offer a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Our offerings include medical and prescription drug plans, dental coverage, group life insurance, and options for supplemental life insurance to provide additional protection. We also provide short-term and long-term disability insurance, flexible spending accounts, and employee assistance programs to help employees manage personal and professional needs. Our package also includes identity theft protection and a competitive 401(k) retirement savings plan with company contributions, giving employees valuable resources to protect their future and achieve long-term financial goals.

EEO Statement:
Command Cyber Solutions, LLC is an equal opportunity employer. Command Cyber solutions, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.