$55K - $70K/yr
EQUAL EMPLOYMENT OPPORTUNITY ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...
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Resolvesoft
32 jobs near Columbus, OH
$55K - $70K/yr
EQUAL EMPLOYMENT OPPORTUNITY ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...
$60K - $75K/yr
EQUAL EMPLOYMENT OPPORTUNITY ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...
Quick apply
$60K - $75K/yr
EQUAL EMPLOYMENT OPPORTUNITY ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...
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Data Management Specialist
Washington, DC · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Washington DC Position Summary The Data Management Specialist supports the Office of Head Start (OHS)'s Customer Service Improvement Project ...
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Data Management Specialist
Washington, DC · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Washington DC Position Summary The Data Management Specialist supports the Office of Head Start (OHS)'s Customer Service Improvement Project ...
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Data Analyst
Washington, DC · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
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Data Analyst
Washington, DC · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
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Service Management Lead
Philadelphia, PA · On-site
$90K - $100K/yr
Job Title: Service Management Lead Senior Level | On-Site, Philadelphia, PA Position Overview The Service Management Lead serves as the primary liaison to the Government at the task order level ...
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Service Management Lead
Philadelphia, PA · On-site
$90K - $100K/yr
Job Title: Service Management Lead Senior Level | On-Site, Philadelphia, PA Position Overview The Service Management Lead serves as the primary liaison to the Government at the task order level ...
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System Administrator
Dallas, TX · On-site
$65K - $70K/yr
System Administrator Onsite Role: Currently seeking a candidate to work ONSITE . The System Administrator oversees and manages all aspects of the organization's information technology systems. This ...
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System Administrator
Dallas, TX · On-site
$65K - $70K/yr
System Administrator Onsite Role: Currently seeking a candidate to work ONSITE . The System Administrator oversees and manages all aspects of the organization's information technology systems. This ...
Data Analyst
Atlanta, GA · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Atlanta, GA Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
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Data Analyst
Atlanta, GA · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Atlanta, GA Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
Data Management Specialist
Philadelphia, PA · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Philadelphia, PA Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Management Specialist
Philadelphia, PA · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Philadelphia, PA Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Visualization Specialist
Washington, DC · Remote
$78K - $98K/yr
Position: Data Visualization Specialist Location: Remote Position Summary The Data Visualization Specialist supports the Client's National Customer Service Improvement Project (CSIP) by designing and ...
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Data Visualization Specialist
Washington, DC · Remote
$78K - $98K/yr
Position: Data Visualization Specialist Location: Remote Position Summary The Data Visualization Specialist supports the Client's National Customer Service Improvement Project (CSIP) by designing and ...
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System Administrator
Dallas, TX · On-site
$65K - $70K/yr
System Administrator Onsite Role: Currently seeking a candidate to work ONSITE . The System Administrator oversees and manages all aspects of the organization's information technology systems. This ...
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System Administrator
Dallas, TX · On-site
$65K - $70K/yr
System Administrator Onsite Role: Currently seeking a candidate to work ONSITE . The System Administrator oversees and manages all aspects of the organization's information technology systems. This ...
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Senior PostgreSQL Database Performance Engineer
Washington, DC · Remote
$60 - $62/hr
PostgreSQL Database Performance Engineer JOB SUMMARY The BLS program reports a PostgreSQL Database Performance Engineer to support the continuous monitoring, tuning, and improvement of the Wage ...
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Senior PostgreSQL Database Performance Engineer
Washington, DC · Remote
$60 - $62/hr
PostgreSQL Database Performance Engineer JOB SUMMARY The BLS program reports a PostgreSQL Database Performance Engineer to support the continuous monitoring, tuning, and improvement of the Wage ...
Data Analyst
Denver, CO · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Denver, CO Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
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Data Analyst
Denver, CO · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Denver, CO Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
Data Management Specialist
Atlanta, GA · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite Atlanta, GA Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Management Specialist
Atlanta, GA · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite Atlanta, GA Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
Data Analyst
Kansas City, MO · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Kansas City, MO Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting ...
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Data Analyst
Kansas City, MO · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Kansas City, MO Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting ...
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Data Analyst
Washington, DC · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
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Data Analyst
Washington, DC · On-site
$65K - $85K/yr
Position: Data Analyst Location: Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data ...
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Data Visualization Specialist
Washington, DC · Remote
$78K - $98K/yr
Position: Data Visualization Specialist Location: Remote Position Summary The Data Visualization Specialist supports the Client's National Customer Service Improvement Project (CSIP) by designing and ...
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Be Seen First
Data Visualization Specialist
Washington, DC · Remote
$78K - $98K/yr
Position: Data Visualization Specialist Location: Remote Position Summary The Data Visualization Specialist supports the Client's National Customer Service Improvement Project (CSIP) by designing and ...
Data Management Specialist
Denver, CO · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Denver, CO Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Management Specialist
Denver, CO · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Denver, CO Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Management Specialist
Washington, DC · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Washington DC Position Summary The Data Management Specialist supports the Office of Head Start (OHS)'s Customer Service Improvement Project ...
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Be Seen First
Data Management Specialist
Washington, DC · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Washington DC Position Summary The Data Management Specialist supports the Office of Head Start (OHS)'s Customer Service Improvement Project ...
Data Management Specialist
Kansas City, MO · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Kansas City, MO Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Management Specialist
Kansas City, MO · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite, Kansas City, MO Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
Data Management Specialist
Atlanta, GA · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite Atlanta, GA Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
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Data Management Specialist
Atlanta, GA · On-site
$70K - $92K/yr
Position: Data Management Specialist Location: Onsite Atlanta, GA Position Summary The Data Management Specialist supports the Client's National Customer Service Improvement Project (CSIP) by ...
Help Desk Lead
Remote
ResolveSoft Inc
$55K - $70K/yr
Full-time
Posted 19 days ago
Job description
Help Desk Lead
Location: Various Locations USA
Clearance/Eligibility: U.S. Citizen, must pass required background check.
OverviewThe Help Desk Lead will provide leadership and management support for Tier I, II, and III Help Desk operations, as well as IT asset management. This position oversees a team of technicians delivering enterprise-wide end-user support in a high-profile federal environment. The Help Desk Lead ensures professional, courteous, and timely resolution of IT issues while maintaining compliance with policies and security standards.
ResponsibilitiesProvide overall leadership and coordination for Tier I (phone/email), Tier II (on-site/floor), and Tier III (advanced hardware/software) support teams.
Manage daily Service Desk operations using ServiceNow as the primary ticketing system.
Supervise, mentor, and train Help Desk staff, ensuring professional customer service delivery.
Oversee asset management of end-user devices, including laptops, desktops, tablets, and encrypted drives.
Serve as the escalation point for complex technical issues and ensure timely resolution.
Track, analyze, and report on Help Desk metrics, service-level compliance, and customer satisfaction.
Support special events, after-hours emergencies, and high-visibility IT requirements.
Collaborate with management, contractors, and government officials to ensure IT service quality and continuity.
Maintain compliance with directives, cybersecurity policies, and IT operational standards.
Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field.
Experience:
5–8 years of progressive IT support and management experience.
3–5 years supervisory experience leading Help Desk or Service Desk teams.
Certifications:
ITIL certification (required).
Industry certifications such as CompTIA A+, MCSE, or HDI (or equivalent).
Technical Skills:
Expert knowledge of ServiceNow ticketing and reporting.
Strong understanding of IT service management, customer satisfaction programs, and quality control processes.
Soft Skills:
Excellent verbal and written communication skills.
Ability to brief and present to senior government officials.
Proven experience with staff utilization, training, and employee relations.
Full-time, onsite role
Business casual attire with professional appearance required.
Work hours generally 6:00 AM – 6:00 PM ET, with after-hours support as required.
EQUAL EMPLOYMENT OPPORTUNITY
ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status.
E-Verify:
ResolveSoft, Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.