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Full Time Help Desk Tier 2 Jobs in Kansas (NOW HIRING)

ResolveSoft Inc

Be Seen First

Help Desk Specialist IV - On site

Kansas City, KS · On-site

$100K - $120K/yr

At least six (6) years of experience working at a Tier 1-2 help desk. * * At least two (2) years of project management experience specifically within IT Service Desk support or services. * Technical ...

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IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Provide Tier 1-2 technical support and incident resolution for end users across regional facilities.

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

... * 2+ years of experience supporting IT service management or operational leadership functions ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

... * 2+ years of experience supporting IT service management or operational leadership functions ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help ... Minimum 2 years of experience in project management experience in the context of IT Service Desk ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA ... Two years' experience supporting hardware, operating systems, software, and users in an office ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

Variety in your day - no two problems are ever the same * Meaningful work helping employees stay ... * Full-time position * Day shift with occasional after-hours support as needed Apply Today If you ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

$16 - $18/hr

Variety in your day - no two problems are ever the same * Meaningful work helping employees stay ... * Full-time position * Day shift with occasional after-hours support as needed Apply Today If you ...

Berlin-Wheeler, Inc.

Help Desk I Specialist

Topeka, KS · On-site

$16 - $18/hr

Variety in your day - no two problems are ever the same * Meaningful work helping employees stay ... * Full-time position * Day shift with occasional after-hours support as needed Apply Today If you ...

Terracon

IT Service Desk Support Staff I

Olathe, KS · On-site

... tier 2 support. • Create, modify and/or delete user accounts per Terracon policy and update ... Required : • High school diploma or equivalent. • Up to 1-year help desk related experience ...

WellSky

Help Desk Technician

Overland Park, KS · On-site

$19.75 - $26.75/hr

The Help Desk Technician is responsible for providing triage technical support to internal end ... Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

WellSky

Help Desk Technician

Overland Park, KS · On-site

$2.50K/yr

The Help Desk Technician is responsible for providing triage technical support to internal end ... Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

$22.25 - $31.25/hr

... tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... tier 2 support. * Create, modify and/or delete user accounts per Terracon policy and update ...

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Full Time Help Desk Tier 2 information

What are the key skills and qualifications needed to thrive as a Full Time Help Desk Tier 2, and why are they important?

To thrive as a Full Time Help Desk Tier 2 technician, you need strong troubleshooting skills, in-depth technical knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is essential for effective problem resolution. Excellent communication, patience, and customer service skills help you manage user issues and collaborate with other IT staff. These skills are crucial for efficiently resolving complex issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 2 technicians and how can they be addressed?

Help Desk Tier 2 technicians often encounter complex technical issues that require in-depth troubleshooting and strong analytical skills. A common challenge is balancing multiple high-priority tickets while communicating effectively with both end users and Tier 1 staff. To address these challenges, it is important to have a solid understanding of the organization's systems, stay organized with ticket management tools, and continuously update technical knowledge through training. Collaborating closely with Tier 1 and Tier 3 teams also helps in resolving escalated issues more efficiently and learning from each case.

What are Full Time Help Desk Tier 2 jobs?

Full Time Help Desk Tier 2 jobs refer to technical support positions where employees assist customers or end-users with more complex IT issues that could not be resolved by Tier 1 support staff. Tier 2 technicians typically handle troubleshooting of hardware, software, and network problems, and may also escalate particularly challenging issues to higher support levels. These roles require strong technical knowledge, problem-solving skills, and the ability to communicate clearly with users. Working full time means the employee works a standard number of hours per week, usually 35-40, as a permanent staff member.

What is the difference between Full Time Help Desk Tier 2 vs Help Desk Tier 1?

AspectFull Time Help Desk Tier 2Help Desk Tier 1
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical support for complex problemsBasic troubleshooting, initial customer contact, issue logging
Required SkillsNetworking, operating systems, remote support, problem-solvingCustomer service, basic technical knowledge, ticketing systems
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentSupport teams, technical environments, escalation pointsFrontline support, help desk software, customer interaction

Full Time Help Desk Tier 2 roles involve handling more complex technical issues, requiring advanced skills and certifications, and often serve as escalation points from Tier 1. Help Desk Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in IT support, but Tier 2 requires deeper technical knowledge and problem-solving abilities.

What are the most commonly searched types of Help Desk Tier 2 jobs in Kansas? The most popular types of Help Desk Tier 2 jobs in Kansas are:
What cities in Kansas are hiring for Full Time Help Desk Tier 2 jobs? Cities in Kansas with the most Full Time Help Desk Tier 2 job openings:
Full Time Help Desk Tier 2 jobs near you
Help Desk Technician

Help Desk Technician

Kansas City Orthopaedic Institute

Leawood, KS • On-site

$19.50 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Kansas City Orthopaedic Institute is a single specialty orthopedic hospital. We're proud to be physician-owned and have been serving the Kansas City area for over 25 years.
We're seeking a full-time Help Desk Technician for our IT Department.
The Help Desk Technician is the first point of contact for end users with software, hardware and network issues; via phone, email, chat, remote tools and in person. When necessary, the technician will escalate situations to higher level support tiers. The Help Desk technician will assist other staff in hardware and software deployment and user provisioning. This is an hourly position, 40 hours per week from 8:00am-5:00pm, Mondays-Fridays with occasional after hours or weekend work and an on-call rotation. Occasional travel to other local sites.
QUALIFICATIONS
  • Minimum High School Diploma or GED
  • Valid Driver's license
  • Experience with Windows 11/10, Office 365, computer hardware and basic networking fundamentals
  • Ability to sit at a computer screen for extended periods of time, stand and lift 50 pounds
  • Must possess the ability to remain calm, empathetic, and composed, particularly when faced with difficult, repetitive, or high-stress situations
  • Should have good written and oral communication skills

We provide a robust benefits package, including:
  • 6 company paid holidays
  • Rich PTO Accruals
  • Employer discretionary bonuses
  • Medical, Dental, and Vision
  • Wellness program with abilities to reduce premiums
  • HSA/FSA option
  • Company Paid Life/AD&D and Long-Term Disability Insurance
  • 401(K) with a substantial company match
  • Optional Voluntary Benefits plans
  • Employee Assistance Program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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