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Remote Help Desk Tier 2 Jobs in Kansas (NOW HIRING)

InfoSync

HRIS SPECIALIST II (REMOTE)

Wichita, KS · On-site +1

That is why we've hired over 550 employees who help us achieve our mission, vision, and our values ... Accountable for resolving complex tier 2 support tickets logged by clients within our ticket ...

InfoSync

HRIS SPECIALIST II (REMOTE)

Wichita, KS · Remote

That is why we've hired over 550 employees who help us achieve our mission, vision, and our values ... Accountable for resolving complex tier 2 support tickets logged by clients within our ticket ...

micro1 AI

Senior Counsel - Remote

Kansas City, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Topeka, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Overland Park, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Olathe, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Wichita, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Legal Content Reviewer - Remote

Kansas City, KS · Remote

$140 - $350/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

micro1 AI

Legal Content Reviewer - Remote

Wichita, KS · Remote

$140 - $350/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

micro1 AI

Legal Content Reviewer - Remote

Olathe, KS · Remote

$140 - $350/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

micro1 AI

Legal Content Reviewer - Remote

Topeka, KS · Remote

$140 - $350/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

micro1 AI

Senior Legal Consultant - Remote

Olathe, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Managing Partner - Attorney - Remote

Olathe, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Legal Consultant - Remote

Wichita, KS · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

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All JobsHelp Desk Tier 2 JobsRemote Help Desk Tier 2 JobsRemote Help Desk Tier 2 Jobs in Kansas

Remote Help Desk Tier 2 information

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What are popular job titles related to Remote Help Desk Tier 2 jobs in Kansas? For Remote Help Desk Tier 2 jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Tier 2 jobs in Kansas look for? The top searched job categories for Remote Help Desk Tier 2 jobs in Kansas are:
What cities in Kansas are hiring for Remote Help Desk Tier 2 jobs? Cities in Kansas with the most Remote Help Desk Tier 2 job openings:
Remote Help Desk Tier 2 jobs near you
Infographic showing various Remote Help Desk Tier 2 job openings in Kansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Tier 2 Technical Solutions Consultant - remote

Ascent Pro Support

Kansas City, KS • On-site, Remote

$30 - $35/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Ascent Professional Staffing supports a Nashville-based Fortune 500 company. We're hiring a Tier 2 Technical Solutions Consultant to provide technical support and training for the company's Mobility Solutions platform and supporting systems to internal and external users across the U.S. and Canada. The consultant serves as a point of contact for Tier 2 support issues - troubleshooting via phone, email, and video conference, provisioning user access, and guiding users through the platform. This is a long-term client engagement, offered as full-time employment with Ascent.
We are authorized to hire employees in the following states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, and Wisconsin.
Job duties include, but are not limited to:
  • Provide excellent customer service to internal and external users across the U.S. and Canada.
  • Provide access for internal and external users to the platform and supporting systems.
  • Call, email, and join video conference calls with customers to help troubleshoot issues.
  • Provide technical support including password resets and browser clearing.
  • Provide users with training on basic functionality of the systems.
  • Follow established User Management and Incident Management Processes.
  • Properly escalate and track unresolved issues, following the established Problem Management Process.
  • Follow up with customers, provide feedback, and persist to a satisfactory resolution.
  • Ensure proper recording, documentation, and closure of support issues.
  • Document and escalate feedback and suggestions using the established process.
  • Assist in the development and maintenance of technology-related guides, manuals, instructions, and training documentation.

Requirements:
  • 2 years' experience in the tech support field.
  • Excellent verbal and written communication skills.
  • Strong analytical, diagnostic, problem-solving, time-management, and organizational skills.
  • Proficient in Microsoft Outlook, Excel, PowerPoint, and Word; intermediate to advanced skills.
  • Able to work in a fast-paced, deadline-oriented environment.
  • Resourceful; able to work effectively with minimal supervision.
  • Able to follow issues all the way through resolution.
  • Able to collaborate in a team environment to complete required documentation projects.
  • Able to gracefully receive feedback.

Applicants must:
  • Submit a professional resumé.
  • Complete pre-screening interview via Microsoft Teams.
  • Attend an interview via Microsoft Teams with the client.

Work Environment:
  • Fast-paced, remote (work-from-home) position.
  • Able to sit and work at a computer for 8 hours a day / 40 hours a week.
  • Must live in one of the states listed above (Ascent is not currently authorized to hire in other states).
  • Training for this position is conducted remotely.

This is a full-time W-2 position with Ascent Professional Staffing, supporting a long-term client engagement. Employees receive the following benefits:
  • Wellmark Blue Cross Blue Shield health, dental, and vision coverage; Ascent pays half the employee premium.
  • Nine paid holidays per year.
  • 144 hours of paid time off per year, covering sick, vacation, and personal time.
  • 401(k) available after one year of service.
  • Weekly paycheck with direct deposit.

*Job offer is contingent upon successful completion of a background check and drug screen.

Apply