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Remote Desktop Support information

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How much do remote desktop support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote desktop support in Kansas is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $27.45 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Kansas?

The most popular types of Desktop Support jobs in Kansas are:

What are popular job titles related to Remote Desktop Support jobs in Kansas?

For Remote Desktop Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Kansas look for?

The top searched job categories for Remote Desktop Support jobs in Kansas are:

What cities in Kansas are hiring for Remote Desktop Support jobs?

Cities in Kansas with the most Remote Desktop Support job openings:

Infographic showing various Remote Desktop Support job openings in Kansas as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,078 per year, or $24.1 per hour.

Software Engineer (Desktop.NET)

Kansas City, KS • On-site, Remote

Computer Information Concepts, Inc
Education Programs Administration • 11 - 50 employees
Learn more about Computer Information Concepts, Incexternal

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Maintain, debug, and extend Windows applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET.

  • Refactor or modernize established code to improve reliability, maintainability, or customer benefits.

  • Develop and troubleshoot operational reports, SQL Server schemas, and interfaces between portal, desktop, and database components.

Job description

Location:Remote - must reside in CO, FL, IA, IL, KS, MO, NE, OH, or TN
Travel Expectations: Once yearly - company offsite
Salary: $100,000-$140,000 annually, depending on experience
Reports to: CTO
**Applicants will receive a Culture Index survey by email after applying. Completion of the survey is a required step in our hiring process. **
About the Company
We are an established software company with a long history of serving county and city governments. Today, we are transforming a broad portfolio of Windows-based applications into a modern SaaS suite of integrated products.
Our engineering organization supports both established products and the development of our next-generation SaaS platform. As products transition to the new platform, an increasing share of our engineering investment will focus on modernization.
Role Overview
As a Software Engineer (Desktop .NET), you will play an important role in keeping established government software reliable, supportable, and evolving while the company builds its next generation of SaaS products.
This is a hands-on engineering role that combines product development, production problem-solving, and incremental modernization. You will work across Windows desktop and client/server applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET, along with SQL Server databases, ASP.NET/IIS portals, operational reports, integrations, and deployment workflows.
Success in this role means taking ownership of product changes from diagnosis through release, improving reliability and maintainability, and making thoughtful modernization investments that reduce risk and improve the customer experience.
You will work closely with domain experts and Customer Engineering on technical escalations and business requirements. Software Engineering owns product fixes, shared releases, and the long-term health of the codebase while Customer Engineering leads frontline customer support and implementation.
Key Responsibilities
  • Maintain, debug, and extend Windows applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET.
  • Refactor or modernize established code when changes provide clear reliability, maintainability, or customer benefits.
  • Improve shared functionality through well-scoped libraries and NuGet packages.
  • Develop and tune SQL Server schemas, T-SQL queries, stored procedures, and data-conversion logic with a strong focus on correctness.
  • Maintain ASP.NET/IIS web portals and the interfaces between portal, desktop, and database components.
  • Build and troubleshoot operational reports, including SAP Crystal Reports, and structured import/export workflows using formats such as JSON and XML.
  • Improve development and delivery practices through consistent Git/GitHub workflows, automated builds and testing, packaging, and repeatable releases.
  • Strengthen production diagnostics through structured logging, error tracking, monitoring, and tools that help reproduce and resolve customer-reported issues.
  • Investigate escalated defects, communicate findings clearly, estimate product work, and carry accepted fixes through release and production follow-up.
  • Partner with domain experts and Customer Engineering to understand business rules and develop maintainable product solutions.
  • Document product, build, and release knowledge so expertise can be shared effectively across the team.
  • Use AI-assisted development tools thoughtfully while remaining accountable for code quality and customer impact.

Qualifications
  • 5+ years of professional software engineering experience with substantial .NET application ownership.
  • Strong C# experience and practical experience maintaining VB.NET code.
  • Experience with both modern .NET and .NET Framework, including Windows desktop development with WinForms or a comparable UI framework.
  • Strong SQL Server and T-SQL skills, including stored procedures, query optimization, schema design, and production data troubleshooting.
  • Experience with LINQ and Entity Framework or another .NET data-access approach.
  • Experience maintaining ASP.NET applications hosted in IIS.
  • Experience with reporting tools such as SAP Crystal Reports.
  • Practical unit and integration testing experience in established codebases.
  • Strong Git fundamentals, including branches, commits, merges, conflict resolution, pull requests, and the ability to diagnose repository state beyond GUI tooling.
  • Experience with CI/CD in GitHub Actions, Azure DevOps, or a comparable system.
  • Experience creating and maintaining NuGet packages.
  • Working knowledge of structured logging, error tracking, monitoring, and production diagnosis.
  • Experience working on a modern product team using agile processes.
  • Practical experience with AI coding tools such as Claude Code, Codex, or comparable tools.
  • Strong interpersonal skills and a tactful, empathetic communication style.

Preferred Qualifications
  • PowerShell automation and experience working with JSON/XML integrations or flat-file imports.
  • Experience designing or consuming REST APIs.
  • Finance, payroll, property valuation, tax, records, utilities, or other local-government domain knowledge.
  • Experience modernizing large desktop or client/server application portfolios.
  • Experience in regulated or audit-focused environments, including SOC 2, GovRAMP, or FedRAMP readiness.

Why Join Us
  • Make meaningful reliability and usability improvements to software that local governments depend on every day.
  • Help modernize an established product portfolio through better source control, testing, diagnostics, releases, shared code, and selective framework upgrades.
  • Work on consequential business problems involving payroll, finance, tax, records, reporting, and customer data.
  • Help turn deep product and domain knowledge into shared engineering practices and systems that strengthen the team over time.
  • Contribute to the evolution of established products while helping position the company for its SaaS future.
  • Medical, dental, and vision coverage, with the company paying 75% of monthly premiums.
  • 401(k) with company contributions.
  • Vacation, sick leave, and paid holidays to support work-life balance.

Apply