Remote Linux Help Desk Jobs in Kansas (NOW HIRING)

Position Status:

Full time

Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours per week:

40

Job Information
Exemption Status: Exempt
A Brief Overview
The Network Engineer 1 is responsible for the monitoring and maintenance of Stormont Vail's LAN, WAN, Wi-Fi.
Education Qualifications

• Bachelor's Degree Preferred

Experience Qualifications

• 2 years IT experience with desktop, server, security, or network infrastructure. Required

Skills and Abilities

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and technical procedures. Ability to effectively present information and respond to questions from groups of managers, peers, internal customers, and the general public. (Required proficiency)
• Ability to apply mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. (Required proficiency)
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. (Required proficiency)

Licenses and Certifications

• Certified Network Associate - CISCO Preferred

What you will do

• Maintain documentation, diagrams, and inventory of network infrastructure and security devices, components, and systems.
• Log and track requests for assistance in a trouble tracking/ticketing system, and handle routine, tier I, network escalations from the Help Desk.
• Manage all internal and external IP and DNS addressing.
• Monitor, troubleshoot, and maintain access layer networking devices and infrastructure.
• Monitor and assist with core networking devices and infrastructure.
• Engages carrier and/or vendor support as required for timely problem resolution.
• Setup and maintain communication closets, racks, and power protection equipment.
• Monitor, troubleshoot, and maintain 802.11x wireless infrastructure and client devices.
• Demonstrate customer service mindset and ability to work effectively as a team with Help Desk, Systems Engineers, IT Security, and Application staff.
• On call for, network, and wireless infrastructure incidents and outages. While performing the duties of this job the employee is occasionally required to work evenings, nights, and weekends, and may be required to travel to remote facilities.
• Show dedication to delivering results on-time and on-budget.
• Understand and adhere to Stormont IT, security, and change management policies.
• Demonstrate excellent customer relationship skills including communicating service levels, and providing status necessary reports.
• Effective in decision-making, problem solving and influencing others.
• Demonstrate excellent project management skills with the ability to effectively coordinate and deliver results across organizational divisions.
• Develop design proposals, recommendations and justifications for new systems or upgrades & improvements to existing solutions.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• No Supervisory Responsibility
• 
  
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Rarely less than 1 hour
• Hearing: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Pulling: Occasionally 1-3 Hours up to 50 lbs
• Pushing: Occasionally 1-3 Hours up to 50 lbs
• Reaching (Forward): Rarely less than 1 hour up to 50 lbs
• Reaching (Overhead): Rarely less than 1 hour up to 50 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Continuously greater than 5 hours
• Standing: Occasionally 1-3 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments:
The vision requirements include: close vision, ability to distinguish color.

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.