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Remote Verizon Help Desk Jobs in Kansas (NOW HIRING)

NinjaOne

Product Designer

Kansas, KS · Remote

... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Contribute to and help maintain our growing Design System. * Balance speed and craft; know when to ...

RevCycle, Inc.

Collection Representative (KS)

KS · On-site +1

$20/hr

Please note - while this position is fully remote, candidates must be residents of Wisconsin ... This role offers a clear path to income growth, while allowing you to help consumers resolve ...

All JobsVerizon Help Desk JobsRemote Verizon Help Desk JobsRemote Verizon Help Desk Jobs in Kansas

Remote Verizon Help Desk information

What is a Remote Verizon Help Desk?

A Remote Verizon Help Desk job involves providing customer support and technical assistance to Verizon customers from a remote location, such as your home. Employees in this role help troubleshoot issues related to Verizon products and services, answer billing questions, and guide customers through setup and problem resolution. Communication is typically conducted via phone, chat, or email. Strong communication and problem-solving skills are essential, as well as familiarity with Verizon’s products and services.

What are the key skills and qualifications needed to thrive as a Remote Verizon Help Desk professional?

To thrive as a Remote Verizon Help Desk professional, you need strong troubleshooting skills, customer service experience, and a solid understanding of Verizon's products and services, often supported by a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote diagnostic tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving abilities are soft skills that distinguish top performers in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective remote support in a fast-paced environment.

What are some common challenges faced by Remote Verizon Help Desk representatives, and how can they be addressed?

Remote Verizon Help Desk representatives often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and maintaining clear communication with customers who may be frustrated. To address these challenges, representatives rely on strong problem-solving skills, comprehensive training on Verizon systems, and effective use of remote support tools. Staying organized, following established protocols, and seeking support from team leads or escalation channels are key strategies for success in this role.

What is the difference between Remote Verizon Help Desk vs Remote Technical Support Specialist?

AspectRemote Verizon Help DeskRemote Technical Support Specialist
CertificationsBasic IT certifications (CompTIA A+, Network+)Similar certifications, often including vendor-specific ones
Work EnvironmentCustomer service, troubleshooting via phone/chatTechnical troubleshooting, remote diagnostics
Employer & IndustryTelecommunications, VerizonIT services, various industries
Search & Comparison IntentCustomer support roles at VerizonTechnical troubleshooting roles in IT

Remote Verizon Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments but differ mainly in industry focus. The Verizon Help Desk emphasizes customer service within telecommunications, while Technical Support Specialists often work across various IT sectors with a broader technical scope.

Is Remote Verizon Help Desk a good company to work for remotely?

Remote Verizon Help Desk roles are typically considered stable with opportunities for remote customer support and technical troubleshooting. Employees often report a structured work environment, training, and the use of tools like ticketing systems, but experiences can vary based on individual roles and management. It's advisable to review specific job postings and employee feedback for a comprehensive view.

What are the most commonly searched types of Verizon Help Desk jobs in Kansas?

The most popular types of Verizon Help Desk jobs in Kansas are:

What are popular job titles related to Remote Verizon Help Desk jobs in Kansas?

For Remote Verizon Help Desk jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Remote Verizon Help Desk jobs in Kansas look for?

The top searched job categories for Remote Verizon Help Desk jobs in Kansas are:

What cities in Kansas are hiring for Remote Verizon Help Desk jobs?

Cities in Kansas with the most Remote Verizon Help Desk job openings:

Remote Verizon Help Desk jobs near you

Deal Desk Analyst | Remote, USA

Optiv Security, Inc.

Overland Park, KS • On-site, Remote

Full-time

Posted 26 days ago

Job description

This role is fully remote and can be hired anywhere within the continental U.S.
The Deal Desk Analyst supports pricing strategy, deal analysis, margin optimization, and commercial decision-making within Optiv's security technology business. This role is heavily focused on pricing analytics, financial modeling, benchmarking, and data-driven recommendations that help improve profitability while supporting revenue growth objectives.
Working closely with Sales, Client Operations Specialists (COS), Finance, and business leadership, the Deal Desk Analyst evaluates complex deal scenarios, identifies pricing and margin opportunities, assesses commercial risk, and develops recommendations that support both customer and company objectives.
The ideal candidate is highly analytical, intellectually curious, and comfortable operating in ambiguous situations. They possess strong independent critical thinking and problem-solving skills, with the ability to move beyond standard analysis, challenge assumptions, connect data points, and develop creative, actionable recommendations. This individual must be capable of using data to tell a story, influence decision-making, and provide practical guidance in a fast-paced, highly dynamic sales environment.
How you'll make an impact
  • Serve as a trusted advisor to Sales and COS teams by providing counsel on deal strategy, pricing recommendations, margin optimization, and commercial negotiations for large, complex, and financially sensitive transactions.
  • Analyze sales opportunities to identify risks, pricing pressure, margin improvement opportunities, and alternative solution configurations that optimize commercial outcomes.
  • Develop and leverage pricing models, benchmark analyses, and business insights to support data-driven pricing recommendations.
  • Apply independent judgment and critical thinking to evaluate unique deal scenarios, challenge assumptions, and recommend creative solutions that balance profitability, competitiveness, customer expectations, and long-term account value.
  • Partner cross-functionally with Sales, COS, Finance, Vendor Management, and leadership teams to understand business objectives and develop pricing strategies that support growth and margin goals.
  • Analyze historical transaction data, customer purchasing patterns, vendor pricing, and market benchmarks to identify actionable insights and improve pricing decisions.
  • Support reporting and analysis related to strategic pricing investments, margin exceptions, and approved low-margin opportunities to improve visibility and accountability.
  • Participate in initiatives focused on process improvement, pricing optimization, reporting enhancements, automation, and operational efficiency.
  • Identify opportunities for continuous improvement and collaborate with stakeholders to implement practical, scalable solutions.

What we're looking for
  • Strong analytical, critical thinking, and problem-solving skills with the ability to independently evaluate complex business situations and make sound recommendations.
  • Medium to advanced Excel skills, including experience working with large datasets, formulas, pivot tables, lookups, and financial analysis.
  • Experience analyzing dynamic pricing environments or complex commercial scenarios involving competing priorities and unique circumstances.
  • Ability to synthesize large volumes of data into clear, concise, and actionable recommendations for business stakeholders.
  • Strong business acumen with an understanding of deal economics, customer behavior, competitive dynamics, and the long-term impact of pricing decisions.
  • Ability to challenge assumptions, ask thoughtful questions, and identify opportunities that may not be immediately apparent.
  • Strong communication and interpersonal skills with the ability to influence stakeholders and effectively explain recommendations.
  • Ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment.
  • Knowledge of pricing strategy, margin management, discounting practices, and the financial impact of commercial decisions.

Preferred Qualifications
  • Bachelor's degree in Finance, Business, Economics, Data Analytics, Data Science, Mathematics, or a related field
  • 2+ years of experience in pricing strategy, Deal Desk, financial analysis, FP&A, data analytics, consulting, client services, sales operations, or related business functions
  • Experience with Salesforce or other CRM platforms.
  • Experience with Power BI, Tableau, SQL, Python, or other reporting and analytics tools.
  • Experience developing pricing models, financial models, dashboards, or executive-level reporting.
  • Experience supporting sales organizations or working in customer-facing commercial environments.
  • Experience within technology, cybersecurity, software, SaaS, services, or channel/reseller businesses.

What you can expect from Optiv
  • A company committed to our inclusive value through our Employee Resource Groups
  • Work/life balance
  • Professional training resources
  • Creative problem-solving and the ability to tackle unique, complex projects
  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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