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Senior Technical Support Analyst Jobs Near Me

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... Clearly document actions taken in the ticketing record for tracking and data analytics Technical ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Communicate Technical Solutions: Clearly articulate technology and product usage to business and ...

VPL, Inc

Product Support Analyst

Westerville, OH

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ... Communicate Technical Solutions:Clearly articulate technology and product usage to business and ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Cart.com

Technical Support Specialist

Groveport, OH

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

ABB

Technical Support Specialist-1

OH · Remote

The Technical Support Specialist will simultaneously manage multiple customer issues with ... Troubleshooting skills and Root cause analysis methodology essential * Basic Industry knowledge of ...

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How much do senior technical support analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for senior technical support analyst in the United States is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $37.50 per hour, depending on experience, location, and employer.

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Senior Technical Support Analyst jobs near you
A map of the United States highlighting the number of Senior Technical Support Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Senior Technical Support Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Desktop Support Analyst

Advanced Drainage Systems

Hilliard, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Advanced Drainage Systems rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

44th of 84 rated plastic manufacturers

Job description

Overview
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Responsibilities
Create a positive customer support experience and build trusted relationships through deep problem
understanding, proactive communication, and timely resolution of issues. The Sr. Desktop Support Analyst serves
as a senior technical resource and mentor within the support organization, providing advanced troubleshooting,
guidance to team members, and leadership during escalations while promoting a culture of exceptional customer
service and continuous improvement.
Key Responsibilities
  • Provide advanced onsite, remote, telephone, email, and desk-side technical support for users and guests.
  • Deliver an exceptional customer experience by demonstrating empathy, professionalism, proactive communication, and ownership of issues through resolution.
  • Triage, troubleshoot, document, resolve, and escalate incidents in a timely manner using the enterprise ticketing system.
  • Engage Service Desk peers, IT teams, and third-party resources when issues require additional support or expertise.
  • Analyze logs within Microsoft applications to identify root causes and resolve user issues.
  • Procure, deploy, image/reimage, configure, and troubleshoot Windows workstations, software, hardware, printers, and peripherals.
  • Rebuild Windows profiles and administer access to internal applications.
  • Maintain accurate asset and software inventory records.
  • Create and maintain high-quality knowledge articles, documentation, and support procedures that improve team effectiveness and user self-service capabilities.
  • Lead and participate in continuous improvement initiatives that enhance support quality, operational efficiency, and customer satisfaction.
  • Manage relationships with local third parties and suppliers.

Qualifications
  • Associate's or bachelor's degree in IT preferred.
  • 5+ years of Desktop Support, End User Support, or Service Desk experience in an enterprise environment.
  • A combination of education, certification, and experience will be considered.
  • Certifications such as ITIL, SDI, MCP, HDI, JAMF, MCSA are a plus.

Skills & Competencies
  • Strong troubleshooting, problem assessment, and solution identification skills.
  • Working knowledge of Windows operating systems, Windows 11, and common business applications.
  • Knowledge of imaging and reimaging Windows workstations.
  • Experience supporting executive and business-critical users preferred.
  • Understanding of group policy objects (GPO), Active Directory, Microsoft Exchange, and multiple server OS versions.
  • Ability to troubleshoot basic network issues.
  • Experience providing remote support.
  • Experience creating and modifying ServiceNow reports.
  • Excellent customer service, communication, and conflict resolution skills.
  • Ability to build positive working relationships with team members and external departments.
  • Strong organizational skills, attention to detail, and effective time management.
  • Experience mentoring team members or serving as a senior technical resource preferred.
  • Ability to prioritize competing tasks with minimal supervision.
  • Strong professional work ethic and positive attitude.

#LI-CH1
#LI-Onsite
Company Benefits:
Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.
Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.
*100% paid by ADS.
Why Join ADS?
Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.
Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.
Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.
Learn More: https://www.adspipe.com/about-us
EEO Statement
ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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