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Senior Technical Support Analyst Jobs in Summit, NJ

Rain

Technical Support Analyst

New York, NY · On-site

$100K - $130K/yr

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet ...

Chubb

Senior Site Support Analyst

Whitehouse Station, NJ · On-site

$95K - $105K/yr

We are looking for a Senior Technical Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role ...

Chubb

Senior Site Support Analyst

Whitehouse Station, NJ

$95K - $105K/yr

We are looking for a Senior Technical Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role ...

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Senior Technical Support Analyst information

See Summit, NJ salary details

$25

$37

$55

How much do senior technical support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior technical support analyst in Summit, NJ is $37.05, according to ZipRecruiter salary data. Most workers in this role earn between $30.91 and $39.86 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What cities near Summit, NJ are hiring for Senior Technical Support Analyst jobs?

Cities near Summit, NJ with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Summit, NJ as of August 2026, with employment types broken down into 61% Full Time, 36% Contract, and 3% Nights. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $77,054 per year, or $37 per hour.

Technical Support Analyst

The OLB Group Inc.

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Position Type: Technical Support Analyst
Type of Hire: Full Time
Education Desired: High School degree with 1-2 years of experience in a related working field
Travel: NONE
Job Description: Responsible for providing technical support and service via phone or PC connection to clients in the payment card industry. Preform functions such as diagnosing, updating, or staging of products and services. Provide support to customer service with troubleshooting, researching, and training for proprietary products.
Apply problem solving and technical skills to effectively solve customer's question and/or technical challenges. Assist with terminal programming, operation, hardware and software support
Desired Candidate:
  • Familiar with credit card terminals, payment gateways or POS Systems
  • Basic Website knowledge
  • Ability to communicate clearly
  • Respond efficiently with customer inquiries and maintain high customer satisfaction
  • Capable of working independently or with team members.
  • Recognize when issues should be escalated senior technical team or developers
  • Ability to multi-task, prioritize and manage time effectively
  • Familiar with payment card industry rules and regulations
  • Sound troubleshooting strategy under conditions of critical severity
  • Knowledge with First Data and/or TSYS processing platforms a plus.

What we offer:
  • Competitive compensation
  • A range of benefits to include: Health, Dental, and Vision insurance
  • Paid Vacation
  • 401(k)

Privacy Statement
The OLB Group, Inc. and all his subsidiaries are committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how eVance, Inc protects personal information online, please see the Online Privacy Notice.
EEOC Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Job Location: Atlanta New york
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About OLB Group

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

1993

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