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Technical Support Analyst Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Tier4 Group

Technical Support Analyst

Milwaukee, WI · On-site

Technical Support Analyst Location: Milwaukee, WI Type: Onsite (5 days per week) Duration: ASAP - 11/26/2026 Perks: Competitive Rates, Benefits, free daily lunch when onsite We are seeking a ...

Bitfocus

Technical Support Analyst

Las Vegas, NV

$39K - $82K/yr

Technical Support Analysts handle a high volume of diverse and often challenging tasks, requiring a combination of technical expertise and emotional intelligence delivering effective and empathetic ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

eTeam

Technical Support Analyst

Little Rock, AR · On-site

L2 Technical Support Analyst Work site: Scottsdale (Onsite) L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. He will ...

High Bridge Consulting LLC

Technical Support Analyst

PA · On-site

$22.75/hr

The Technical Support Analyst II is a customer-centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop ...

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How much do technical support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What does a Technical Support Analyst do?

A Technical Support Analyst helps users troubleshoot and resolve technical issues related to software, hardware, and network systems. They provide assistance via phone, email, or chat, and may also guide users through problem-solving steps or perform remote diagnostics. Technical Support Analysts document issues, escalate complex problems to higher-level support, and may also assist in installing or configuring new technology. Their goal is to ensure minimal disruption to business operations by resolving technical issues quickly and efficiently.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in the United States as of May 2026, with employment types broken down into 7% As Needed, 29% Full Time, 14% Part Time, and 50% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

Procom Consultants Group

Dallas, TX • On-site

Contractor

Posted 12 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


We are looking for a Technical Support Analyst to join our team. The right candidate MUST have excellent knowledge and/or hands on experience on networking -- as well as -- outstanding communication skills.


Technical Support Analyst Mandatory Skills


Networking / Troubleshooting Skills


a. Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.

b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.

c. Expertise to troubleshoot or describe common networking and application protocols.

Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting - describing all steps taken from analysis to fault isolation to resolution.


d. Ability to dissect application issues at the application layer.

Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application.


e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality.


Preferred Requirements:


McAfee's product knowledge is a plus


Communication Skills


a. Understanding and applying Active Listening

b. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions

c. Ability to teach complex topics


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


6+ Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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