ZipRecruiter

Log In

1

Technical Support Analyst Jobs (NOW HIRING)

Next Step Systems

Technical Support Analyst

New York, NY · On-site

Technical Support Analyst, New York, NY We have an opening available for a Technical Support Analyst for an opportunity in the New York, NY office. The Technical Support Analyst is a first-level role ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Tier4 Group

Technical Support Analyst

New York, NY

$20/hr

Technical Support Analyst Location: New York, NY Type: Onsite (5 days onsite per week) Duration: ASAP - 02/11/2028 Rate: $20/hour W2 We are seeking a talented and customer-focused Technical Support ...

New

Nebraska Medicine

Technical Support Analyst

Omaha, NE · Hybrid

As a Technical Support Analyst at Nebraska Medicine, you won't just fix devices-you'll power the systems that clinicians depend on every day. In this fast-paced, highly integrated healthcare ...

New

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

Dillards

Technical Support Analyst

Little Rock, AR · On-site

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

Dillards

Technical Support Analyst

Little Rock, AR

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

Dillards

Technical Support Analyst

Little Rock, AR

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

CAI

Technical Support Analyst

San Diego, CA

Technical Support Analyst Req number: R8036 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

New

next page

Showing results 1-20

All JobsTechnical Support Analyst Jobs

Technical Support Analyst information

See salary details

$15

$27

$43

How much do technical support analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer assistance. However, the role of a Technical Support Analyst remains essential for handling complex problems, offering personalized service, and managing escalations that require human judgment and expertise.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What tech jobs pay $400,000 a year?

In the field of technical support analysis, earning $400,000 annually is uncommon; such high salaries are typically associated with executive roles, specialized cybersecurity positions, or senior management in tech companies. Most support analyst roles have lower compensation, but advanced certifications and experience in high-demand areas can lead to higher-paying opportunities in related tech fields.

What is the highest salary for tech support?

The highest salaries for Technical Support Analysts can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in high-demand industries. Senior or specialized roles in large companies or tech hubs may offer even higher compensation, often supplemented with bonuses and benefits.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document problems, and communicate solutions effectively, typically working in help desk or IT support environments. Strong technical knowledge and communication skills are essential for this role.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What cities are hiring for Technical Support Analyst jobs? Cities with the most Technical Support Analyst job openings:
What are the most commonly searched types of Technical Support Analyst jobs? The most popular types of Technical Support Analyst jobs are:
Who are the top companies hiring for Technical Support Analyst jobs? The top employers for Technical Support Analyst jobs are:
What states have the most Technical Support Analyst jobs? States with the most job openings for Technical Support Analyst jobs include:
What job categories do people searching Technical Support Analyst jobs look for? The top searched job categories for Technical Support Analyst jobs are:
What are popular job titles related to Technical Support Analyst jobs? For Technical Support Analyst jobs, the most frequently searched job titles are:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

Procom Consultants Group

Dallas, TX

Contractor

Re-posted 26 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


We are looking for a Technical Support Analyst to join our team. The right candidate MUST have excellent knowledge and/or hands on experience on networking -- as well as -- outstanding communication skills.


Technical Support Analyst Mandatory Skills


Networking / Troubleshooting Skills


a. Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.

b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.

c. Expertise to troubleshoot or describe common networking and application protocols.

Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting - describing all steps taken from analysis to fault isolation to resolution.


d. Ability to dissect application issues at the application layer.

Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application.


e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality.


Preferred Requirements:


McAfee's product knowledge is a plus


Communication Skills


a. Understanding and applying Active Listening

b. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions

c. Ability to teach complex topics


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


6+ Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply