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Technical Support Analyst Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

B. Mason is adding a full-time Technical Support Analyst to our team! About Our Team: We are committed to providing personalized service and an extensive range of workplace essentials, including ...

New

Bitfocus

Technical Support Analyst

Las Vegas, NV

$39K - $82K/yr

Technical Support Analysts handle a high volume of diverse and often challenging tasks, requiring a combination of technical expertise and emotional intelligence delivering effective and empathetic ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

KVC Health Systems

Technical Support Analyst

Columbia, MO · On-site

$21 - $24/hr

KVC is looking for a Technical Support Analyst who is passionate about technology, collaboration, and helping teams stay connected and productive. If you're ready to work with enterprise technologies ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical ...

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Technical Support Analyst information

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How much do technical support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, the role of a Technical Support Analyst involves complex problem-solving, customer communication, and specialized knowledge that AI currently cannot fully replace, making human support still essential in many cases.

How much does a support analyst make?

The average salary for a Technical Support Analyst in the US is around $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level roles typically start at lower salaries, while experienced analysts with specialized skills or certifications can earn higher wages. Many support analysts work in IT environments that require knowledge of troubleshooting tools and customer service skills.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What is a tech analyst's salary?

A Technical Support Analyst's salary typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What do technical support analysts do?

Technical support analysts troubleshoot and resolve hardware, software, and network issues for users or organizations. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What does a Technical Support Analyst do?

A Technical Support Analyst helps users troubleshoot and resolve technical issues related to software, hardware, and network systems. They provide assistance via phone, email, or chat, and may also guide users through problem-solving steps or perform remote diagnostics. Technical Support Analysts document issues, escalate complex problems to higher-level support, and may also assist in installing or configuring new technology. Their goal is to ensure minimal disruption to business operations by resolving technical issues quickly and efficiently.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.