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Technical Support Analyst Jobs in Chicago, IL (NOW HIRING)

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Support Analyst is a customer-facing technical resource responsible for troubleshooting, reporting, and communicating with both technical and non-technical stakeholders. * Must have experience ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Deliver technical roadmaps on business processes and applications to support business objectives, standards and processes. Analyze business requirements, current technical gaps needed to support ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Support Analyst is a customer-facing technical resource responsible for troubleshooting, reporting, and communicating with both technical and non-technical stakeholders. * Must have experience ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Support Analyst is a customer-facing technical resource responsible for troubleshooting, reporting, and communicating with both technical and non-technical stakeholders. * Must have experience ...

GFL Environmental

ITSS Field Support Analyst

Mokena, IL · On-site

Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network ... Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

FT Salary: $44,262.00 Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Strong analytical and problem solving skills * In-depth knowledge about networking protocols and ... Manage technical support requests generated by clients. * Create support tickets and follow up with ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Strong analytical and problem solving skills * In-depth knowledge about networking protocols and ... Manage technical support requests generated by clients. * Create support tickets and follow up with ...

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Technical Support Analyst information

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$15

$28

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How much do technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support analyst in Chicago, IL is $28.39, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is IT hard to be a technical support analyst?

Being a technical support analyst involves troubleshooting technical issues, communicating with users, and maintaining technical knowledge of hardware and software. It requires problem-solving skills, patience, and often familiarity with tools like ticketing systems and remote support software. The role can be challenging but is manageable with proper training and experience.

How much does a technical support analyst make in the US?

A technical support analyst in the US typically earns a median annual salary of around $50,000 to $70,000, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CompTIA or ITIL.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Chicago, IL? The most popular types of Technical Support Analyst jobs in Chicago, IL are:
What are popular job titles related to Technical Support Analyst jobs in Chicago, IL? For Technical Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst jobs in Chicago, IL look for? The top searched job categories for Technical Support Analyst jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Support Analyst jobs? Cities near Chicago, IL with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,050 per year, or $28.4 per hour.

Entry Level Technical Support Analyst

TOGA Technology

Naperville, IL • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Description:

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients


As a Technical Support Analyst, you will provide support to retail customers and business users to make TOGA Technology an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.


TOGA Technology is an excellent place to collaborate in a fast-paced environment.


Job Requirements


Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs


· Previous experience working in a call center or help desk environment preferred

· Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)

· Excellent communication and customer service skills

· Knowledge of Windows and Office 365

· Knowledge of CSP and Microsoft Partner Center

· Managing several priorities in an ever-changing environment

· Plan, develop, and implement training on products and sales techniques

· Strong verbal, written, and presentation skills

· Reliable transportation to the office on weekdays

· Any certifications such as A+ or MTA preferred


Skills


· Must be organized and self-motivated

· High energy personality

· Ability to motivate team members to meet or exceed expectations through positive reinforcement

· Goal oriented


Responsibilities


· Responsible for maintaining a professional relationship with clients

· Proprietary troubleshooting techniques to resolve a customer’s technical issues

· Deliver service and support to end-users via phone

· Documenting call history for service events

· Have a working knowledge of client processes


Compensation


· $16-18/hr. Base on Experience and Qualifications

· Paid time off

· Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

· Paid training and advancement opportunities


Equal Opportunity


TOGA Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

Requirements:


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