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Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related ...

Esri

Support Analyst l-Infrastructure

Redlands, CA

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

Ameta USA

Be Seen First

Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

At Ameta, technical support is not treated like a cost center -- it is one of the core reasons customers choose to work with us. We are looking for a motivated entry-level Technical Support ...

Esri

Support Analyst l-Infrastructure

Redlands, CA · On-site

$70K - $83K/yr

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections ...

Collabera

Technical Support Representative

Irvine, CA · On-site

Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: Ensure the proper day-to-day operation of technology applications and equipment. Provide desk ...

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All JobsTechnical Support Analyst JobsTechnical Support Analyst Jobs in Riverside, CA

Technical Support Analyst information

See Riverside, CA salary details

$16

$28

$45

How much do technical support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, the role of a Technical Support Analyst involves complex problem-solving, customer communication, and specialized knowledge that AI currently cannot fully replace, making human support still essential in many cases.

How much does a support analyst make?

The average salary for a Technical Support Analyst in the US is around $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level roles typically start at lower salaries, while experienced analysts with specialized skills or certifications can earn higher wages. Many support analysts work in IT environments that require knowledge of troubleshooting tools and customer service skills.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What is a tech analyst's salary?

A Technical Support Analyst's salary typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What do technical support analysts do?

Technical support analysts troubleshoot and resolve hardware, software, and network issues for users or organizations. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What does a Technical Support Analyst do?

A Technical Support Analyst helps users troubleshoot and resolve technical issues related to software, hardware, and network systems. They provide assistance via phone, email, or chat, and may also guide users through problem-solving steps or perform remote diagnostics. Technical Support Analysts document issues, escalate complex problems to higher-level support, and may also assist in installing or configuring new technology. Their goal is to ensure minimal disruption to business operations by resolving technical issues quickly and efficiently.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Riverside, CA? The most popular types of Technical Support Analyst jobs in Riverside, CA are:
What job categories do people searching Technical Support Analyst jobs in Riverside, CA look for? The top searched job categories for Technical Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Tech Support Analyst l

Tech Support Analyst l

Snap-on Inc

Tustin, CA • On-site

$55K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Provide Level 1 technical support to resellers and end users.

  • Troubleshoot customer issues via phone, email, and web-based chats.

  • Collaborate with Level 2 Analysts to resolve complex technical issues.

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

236th of 419 rated machine equipment manufacturers

Job description

AutoCrib is a leader in industrial vending technology, designing and manufacturing both software and hardware solutions in-house to help customers manage inventory efficiently. Our customers span manufacturing, government, retail, data centers, and many other industries. We offer the resources of a well-established company while maintaining a collaborative, family-oriented culture. Employees enjoy autonomy, career development opportunities, and a comprehensive benefits package.

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related issues while delivering a high level of customer service in a fast-paced environment.


  • Provide Level 1 technical support to resellers and end users.
  • Troubleshoot customer issues via phone, email, and web-based chats.
  • Collaborate with Level 2 Analysts to resolve complex technical issues.
  • Create and process sales orders, quotes, and RMAs for replacement parts
  • Maintain detailed records using help desk software and internal tracking systems.
  • Support database management, quality reporting, and performance metrics reporting.
  • Work cross-functionally with Engineering, Quality Assurance, Accounting, Production, and Repair teams.
  • Assist with internal technical support requests as needed.
  • Support installations and configurations in complex network environments.
  • Communicate technical information effectively to technical and non-technical users.

Required Qualifications
  • Excellent written and verbal communication skills.
  • Strong technical aptitude and analytical problem-solving skills.
  • Experience troubleshooting software and hardware issues.
  • Ability to work independently and manage multiple priorities.
  • Strong attention to detail and organizational skills.
  • Ability to thrive in a fast-paced, agile environment.
  • Positive, proactive attitude and willingness to adapt to change.
  • Strong interpersonal skills and team-oriented mindset.
Preferred Qualifications
  • Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role.
  • Strong documentation and ticket management skills.
  • Computer hardware and software troubleshooting experience.
  • Working knowledge of Microsoft Windows 10 and Windows 11.
  • Basic networking and connectivity troubleshooting skills.
  • Knowledge of Microsoft SQL Server and SQL Server Management Studio.
Benefits
  • Healthcare coverage
  • 401(k) retirement plan
  • Life insurance
  • Paid Time Off (PTO)
  • Career growth and development opportunities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Pay range is $55,000.00-$65,000.00/Yr

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