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Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related ...

Esri

Support Analyst l-Infrastructure

Redlands, CA · On-site

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

Esri

Support Analyst l-Infrastructure

Redlands, CA · On-site

$70K - $83K/yr

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections ...

Collabera

Technical Support Representative

Irvine, CA · On-site

Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: Ensure the proper day-to-day operation of technology applications and equipment. Provide desk ...

Chipton Ross

Facilities Support Analyst

Anaheim, CA · On-site

$45/hr

Supports proposal cost data analysis, budgeting, manpower forecasting, service & parts contacts, predictive/preventative maintenance, and report preparation. * Contacts company personnel at all ...

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Technical Support Analyst information

See Riverside, CA salary details

$16

$28

$45

How much do technical support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is IT hard to be a technical support analyst?

Being a technical support analyst involves troubleshooting technical issues, communicating with users, and maintaining technical knowledge of hardware and software. It requires problem-solving skills, patience, and often familiarity with tools like ticketing systems and remote support software. The role can be challenging but is manageable with proper training and experience.

How much does a technical support analyst make in the US?

A technical support analyst in the US typically earns a median annual salary of around $50,000 to $70,000, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CompTIA or ITIL.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are popular job titles related to Technical Support Analyst jobs in Riverside, CA? For Technical Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,755 per year, or $28.7 per hour.

Tech Support Analyst l

Snap-on Inc

Tustin, CA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

285th of 487 rated machine equipment manufacturers

Job description

Overview

AutoCrib is a leader in industrial vending technology, designing and manufacturing both software and hardware solutions in-house to help customers manage inventory efficiently. Our customers span manufacturing, government, retail, data centers, and many other industries. We offer the resources of a well-established company while maintaining a collaborative, family-oriented culture. Employees enjoy autonomy, career development opportunities, and a comprehensive benefits package.

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related issues while delivering a high level of customer service in a fast-paced environment.

Responsibilities
  • Provide Level 1 technical support to resellers and end users.
  • Troubleshoot customer issues via phone, email, and web-based chats.
  • Collaborate with Level 2 Analysts to resolve complex technical issues.
  • Create and process sales orders, quotes, and RMAs for replacement parts
  • Maintain detailed records using help desk software and internal tracking systems.
  • Support database management, quality reporting, and performance metrics reporting.
  • Work cross-functionally with Engineering, Quality Assurance, Accounting, Production, and Repair teams.
  • Assist with internal technical support requests as needed.
  • Support installations and configurations in complex network environments.
  • Communicate technical information effectively to technical and non-technical users.
QualificationsRequired Qualifications
  • Excellent written and verbal communication skills.
  • Strong technical aptitude and analytical problem-solving skills.
  • Experience troubleshooting software and hardware issues.
  • Ability to work independently and manage multiple priorities.
  • Strong attention to detail and organizational skills.
  • Ability to thrive in a fast-paced, agile environment.
  • Positive, proactive attitude and willingness to adapt to change.
  • Strong interpersonal skills and team-oriented mindset.
Preferred Qualifications
  • Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role.
  • Strong documentation and ticket management skills.
  • Computer hardware and software troubleshooting experience.
  • Working knowledge of Microsoft Windows 10 and Windows 11.
  • Basic networking and connectivity troubleshooting skills.
  • Knowledge of Microsoft SQL Server and SQL Server Management Studio.
Benefits
  • Healthcare coverage
  • 401(k) retirement plan
  • Life insurance
  • Paid Time Off (PTO)
  • Career growth and development opportunities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Employment Type: FULL_TIME

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