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Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related ...

Experis

Product Support Analyst

Irvine, CA · On-site

$31.50/hr

As a Product Support Analyst, you will be part of the Infrastructure Support Department supporting ... technical improvements. * Enrich documentation and troubleshooting processes to support restaurant ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

Collabera

Technical Support Representative

Irvine, CA · On-site

They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.

Masimo

Technical Support Representative

Irvine, CA · On-site

$25 - $33/hr

Job Summary The Technical Support Representative is responsible for the call intake portion of Masimo's Customer feedback and Returned Material Approval (RMA) process. Call intake includes detailed ...

Masimo

Technical Support Representative

Irvine, CA

$25 - $33/hr

Job Summary The Technical Support Representative is responsible for the call intake portion of Masimo's Customer feedback and Returned Material Approval (RMA) process. Call intake includes detailed ...

PatientFi

Lending Support Analyst

Irvine, CA · On-site +1

The work of the Lending Support Analyst bridges the relationships between internal stakeholders, external financial partners, and our vendors, with the goal of maintaining a frictionless experience ...

Chipton Ross

Facilities Support Analyst

Anaheim, CA · On-site

$45/hr

Supports proposal cost data analysis, budgeting, manpower forecasting, service & parts contacts, predictive/preventative maintenance, and report preparation. * Contacts company personnel at all ...

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Technical Support Analyst information

See Riverside, CA salary details

$16

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$45

How much do technical support analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer assistance. However, the role of a Technical Support Analyst remains essential for handling complex problems, offering personalized service, and managing escalations that require human judgment and expertise.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What tech jobs pay $400,000 a year?

In the field of technical support analysis, earning $400,000 annually is uncommon; such high salaries are typically associated with executive roles, specialized cybersecurity positions, or senior management in tech companies. Most support analyst roles have lower compensation, but advanced certifications and experience in high-demand areas can lead to higher-paying opportunities in related tech fields.

What is the highest salary for tech support?

The highest salaries for Technical Support Analysts can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in high-demand industries. Senior or specialized roles in large companies or tech hubs may offer even higher compensation, often supplemented with bonuses and benefits.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document problems, and communicate solutions effectively, typically working in help desk or IT support environments. Strong technical knowledge and communication skills are essential for this role.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Riverside, CA? The most popular types of Technical Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $59,755 per year, or $28.7 per hour.
Tech Support Analyst l

Tech Support Analyst l

Snap-on Inc

Tustin, CA

$55K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

249th of 430 rated machine equipment manufacturers

Job description

Overview

AutoCrib is a leader in industrial vending technology, designing and manufacturing both software and hardware solutions in-house to help customers manage inventory efficiently. Our customers span manufacturing, government, retail, data centers, and many other industries. We offer the resources of a well-established company while maintaining a collaborative, family-oriented culture. Employees enjoy autonomy, career development opportunities, and a comprehensive benefits package.

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related issues while delivering a high level of customer service in a fast-paced environment.

Responsibilities
  • Provide Level 1 technical support to resellers and end users.
  • Troubleshoot customer issues via phone, email, and web-based chats.
  • Collaborate with Level 2 Analysts to resolve complex technical issues.
  • Create and process sales orders, quotes, and RMAs for replacement parts
  • Maintain detailed records using help desk software and internal tracking systems.
  • Support database management, quality reporting, and performance metrics reporting.
  • Work cross-functionally with Engineering, Quality Assurance, Accounting, Production, and Repair teams.
  • Assist with internal technical support requests as needed.
  • Support installations and configurations in complex network environments.
  • Communicate technical information effectively to technical and non-technical users.
QualificationsRequired Qualifications
  • Excellent written and verbal communication skills.
  • Strong technical aptitude and analytical problem-solving skills.
  • Experience troubleshooting software and hardware issues.
  • Ability to work independently and manage multiple priorities.
  • Strong attention to detail and organizational skills.
  • Ability to thrive in a fast-paced, agile environment.
  • Positive, proactive attitude and willingness to adapt to change.
  • Strong interpersonal skills and team-oriented mindset.
Preferred Qualifications
  • Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role.
  • Strong documentation and ticket management skills.
  • Computer hardware and software troubleshooting experience.
  • Working knowledge of Microsoft Windows 10 and Windows 11.
  • Basic networking and connectivity troubleshooting skills.
  • Knowledge of Microsoft SQL Server and SQL Server Management Studio.
Benefits
  • Healthcare coverage
  • 401(k) retirement plan
  • Life insurance
  • Paid Time Off (PTO)
  • Career growth and development opportunities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Pay range is $55,000.00-$65,000.00/Yr

#IND-SOAC-TUS

Employment Type: FULL_TIME

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