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Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... Analyze ticket patterns and provide objective feedback to management regarding improvements to ...

Esri

Support Analyst l-Infrastructure

Redlands, CA

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections ...

First American

Software Support Analyst

Santa Ana, CA · On-site

$23.37 - $31.14/hr

What We Do As a Technical Support Center Software Support Analyst at First American, you will provide critical front-line support to external customers, primarily real estate professionals, as well ...

JenaValve

Specialist, Technical Support

Irvine, CA · On-site

$80K/yr

Specialist, Technical Support Role Level: Individual Contributor Supervisor/Manager Title: CFO Job Location & Environment: Irvine, CA - Corporate Office Summary: The Specialist, Technical Support ...

Ameta USA

Be Seen First

Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

At Ameta, technical support is not treated like a cost center -- it is one of the core reasons customers choose to work with us. We are looking for a motivated entry-level Technical Support ...

Ameta USA

Be Seen First

Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

At Ameta, technical support is not treated like a cost center -- it is one of the core reasons customers choose to work with us. We are looking for a motivated entry-level Technical Support ...

Collabera

Technical Support Representative

Irvine, CA · On-site

Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: Ensure the proper day-to-day operation of technology applications and equipment. Provide desk ...

Esri

Support Analyst l-Infrastructure

Redlands, CA · On-site

$70K - $83K/yr

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections ...

Chipton Ross

Facilities Support Analyst

Anaheim, CA · On-site

Supports proposal cost data analysis, budgeting, manpower forecasting, service & parts contacts, predictive/preventative maintenance, and report preparation. * Contacts company personnel at all ...

Hytera US Inc

PoC Technical Support Specialist

Irvine, CA · On-site

$19 - $22/hr

About the Role Were looking for a customer-facing Push-to-Talk over Cellular (PoC) Technical Support Specialist to support users who rely on mission-critical communication tools in the field. In this ...

Hytera US Inc

PoC Technical Support Specialist

Irvine, CA · On-site

$19 - $22/hr

About the Role We're looking for a customer-facing Push-to-Talk over Cellular (PoC) Technical Support Specialist to support users who rely on mission-critical communication tools in the field. In ...

Origence

Application Product Support Analyst I

Ontario, CA · Remote

$22 - $27/hr

... Analyst I's primary role consists of serving as an integral part of the Client and Product Support ... Provide high-quality technical support and customer service via telephone and/or electronically to ...

CU Direct

Application Product Support Analyst I

Ontario, CA · Remote

$22 - $27/hr

... Analyst I's primary role consists of serving as an integral part of the Client and Product Support ... Provide high-quality technical support and customer service via telephone and/or electronically to ...

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How much do technical support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What does a Technical Support Analyst do?

A Technical Support Analyst helps users troubleshoot and resolve technical issues related to software, hardware, and network systems. They provide assistance via phone, email, or chat, and may also guide users through problem-solving steps or perform remote diagnostics. Technical Support Analysts document issues, escalate complex problems to higher-level support, and may also assist in installing or configuring new technology. Their goal is to ensure minimal disruption to business operations by resolving technical issues quickly and efficiently.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Riverside, CA? The most popular types of Technical Support Analyst jobs in Riverside, CA are:
What are popular job titles related to Technical Support Analyst jobs in Riverside, CA? For Technical Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Riverside, CA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,755 per year, or $28.7 per hour.

Mainframe Support Analyst

Sidram Technologies

San Bernardino, CA • On-site

Contractor

Posted yesterday

Job description

Job Title: Mainframe Support Analyst
Location: San Bernardino, CA – Onsite
This is support postion L2 AND L3 

Job Description:

 The Mainframe Support Analyst will provide L2/L3 technical support for IBM z/OS mainframe applications, ensuring stability, performance, and timely resolution of incidents across non production and production environments. The role is critical for batch operations, DB2 support, deployment activities, and root cause analysis, particularly in large retail and supply chain transformation programs.

 Mainframe Application & Production Support (L2/L3)

·         Provide end to end support for mainframe applications running on IBM z/OS.

·         Analyze and resolve incidents related to JCL abends, DB2 errors, data issues, and code defects.

·         Perform root cause analysis by reviewing COBOL, DB2 programs, and batch execution logs.

·         Support production and non production environments, ensuring SLA adherence.

Batch Processing & Deployment

·         Build and maintain batch jobs by copying and parameterizing JCLs across environments.

·         Schedule, automate, and monitor end to end batch cycles.

·         Resolve batch failures and performance issues.

·         Support code promotion and deployment activities across test and production environments.

·         Manage dataset setup, environment parameterization, and deployment prerequisites.

 DB2 DBA & Data Support

·         Perform DB2 L2/L3 support activities including:

·         Creation, alteration, and maintenance of DB2 objects.

·         Plan and package creation, binding, and rebinding.

·         DB2 utilities such as UNLOAD, LOAD, RUNSTATS, and REORG.

·         Coordinate with RACF/security teams to ensure proper DB2 access and controls.

·         Perform DB2 backups, restores, and image copy management to support testing needs.

CICS, MQ & File Transfers

·         Support CICS applications by navigating screens and analyzing logs.

·         Understand and troubleshoot MQ message flows and integrations.

·         Manage Connect:Direct file transfers between systems and support batch file movements.

 Automation & Continuous Improvement

·         Analyze and enhance existing REXX scripts for automation.

·         Identify opportunities to automate repetitive support tasks (batch scheduling, deployments, retrofits).

·         Support environment retrofits such as DB2 structural changes, static data updates, and package rebinds.

 Required Skills & Experience

·         Mainframe Technologies: IBM z/OS, COBOL, JCL

·         Databases: DB2 (L2/L3 support, utilities, performance tuning basics)

·         Middleware: CICS, IBM MQ (working knowledge)

·         Batch & Scheduling: CA 7 / ESP or equivalent schedulers

·         Automation: REXX scripting

·         Security: RACF (working knowledge)

·         Experience: 5–10+ years in Mainframe Application Support / Operations

·         Domain: Retail / Supply Chain experience is strongly preferred

 Nice to Have

·         Experience supporting large retail transformation or supply chain modernization programs

·         Exposure to mainframe modernization or automation initiatives

·         Strong documentation and SOP creation skills

 Role Level

·         L2 / L3 Support Analyst

·         Onshore

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com  

Direct: 4705239688

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