ZipRecruiter

Log In

1

Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

Abbott

Technical Support Scientist

Pomona, CA

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and ... Works on problems of moderate and diverse scope in which analysis of data requires evaluation of ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsTechnical Support Analyst Jobs in Riverside, CA

Technical Support Analyst information

See Riverside, CA salary details

$16

$28

$45

How much do technical support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer assistance. However, the role of a Technical Support Analyst remains essential for handling complex problems, offering personalized service, and managing escalations that require human judgment and expertise.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What tech jobs pay $400,000 a year?

In the field of technical support analysis, earning $400,000 annually is uncommon; such high salaries are typically associated with executive roles, specialized cybersecurity positions, or senior management in tech companies. Most support analyst roles have lower compensation, but advanced certifications and experience in high-demand areas can lead to higher-paying opportunities in related tech fields.

What is the highest salary for tech support?

The highest salaries for Technical Support Analysts can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in high-demand industries. Senior or specialized roles in large companies or tech hubs may offer even higher compensation, often supplemented with bonuses and benefits.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document problems, and communicate solutions effectively, typically working in help desk or IT support environments. Strong technical knowledge and communication skills are essential for this role.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Riverside, CA? The most popular types of Technical Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $59,755 per year, or $28.7 per hour.

Technical Support Specialist, Neurology

Nihon Kohden

Irvine, CA • On-site

$25 - $40/hr

Full-time

Posted 5 days ago

Job description

The Technical Support Specialist, Neurology provides technical support to customers in support of windows-based medical devices and applications. The Technical Support Specialist, Neurology will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support, and escalate technical issues to Technical Support level 2 or Technical Support level 3 when necessary.
Essential Functions and Main Duties
  • Provide support for incoming customer issues by providing resolution or escalating in a timely manner by phone and/or email.
  • Provide support for customer requests related to repair status, documentation, software, and part inquiries.
  • Responsible for providing technical phone support during and after hours on a published rotating on-call schedule.
  • Diagnose and resolve hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solving
  • Assist customers with system configuration, software updates, and interoperability issues
  • Perform follow-up support related to customer reported issues and tickets.
  • Provide follow-up with customers regarding repair costs and purchase order requests.
  • Provide follow-up support for QA requests by contacting customers to request additional information.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Duties may be modified or assigned at any time based on business need.

Qualifications
Education / Certification / Experience Required:
  • Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field related discipline preferred; relevant education and experience accepted in lieu of degree.
  • 2+ years of help desk, Ticket tracking experience preferred.
  • Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge preferred
  • Windows XP, 7, 10 Professional operating systems experience.
  • Experience with Microsoft Office Suite.
  • Level and compensation depend on location, experience, education and skills.

Competencies Required:
  • Ability to follow written and verbal direction and established processes/policies.
  • Excellent customer service and organizational skills.
  • Demonstrated ability to solve problems and troubleshoot
  • Strong record-keeping skill: ability to follow through and document issues and resolutions.
  • Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
  • Able to work effectively both independently and in a collaborative team environment.

Compensation
The anticipated hourly rate for this position is $25.00 to $40.00. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position from Monday-Friday is dependent on the location of the tech if working remotely but will be a 40-hour work week. Holidays, one weekend a month on-call, and on-call work hours during the week on a team rotation cycle are also required and may extend beyond the standard 40-hour work week. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Must be willing to work in West Coast hours.
Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.

Apply