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Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

Bertelsmann

SAP Analyst

Ontario, CA · On-site

$95K - $105K/yr

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT ...

Peraton

IT Technical Support Technician

Irvine, CA · On-site

$23 - $31.75/hr

Provides expert and second tier technical support and analysis to field engineers and technicians. * Provides technical advice and guidance on installation, adaptation, configuration, or enhancement ...

Peraton

IT Technical Support Technician

Irvine, CA · On-site

$23 - $31.75/hr

Provides expert and second tier technical support and analysis to field engineers and technicians. * Provides technical advice and guidance on installation, adaptation, configuration, or enhancement ...

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All JobsTechnical Support Analyst JobsTechnical Support Analyst Jobs in Riverside, CA

Technical Support Analyst information

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$45

How much do technical support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, the role of a Technical Support Analyst involves complex problem-solving, customer communication, and specialized knowledge that AI currently cannot fully replace, making human support still essential in many cases.

How much does a support analyst make?

The average salary for a Technical Support Analyst in the US is around $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level roles typically start at lower salaries, while experienced analysts with specialized skills or certifications can earn higher wages. Many support analysts work in IT environments that require knowledge of troubleshooting tools and customer service skills.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What is a tech analyst's salary?

A Technical Support Analyst's salary typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What do technical support analysts do?

Technical support analysts troubleshoot and resolve hardware, software, and network issues for users or organizations. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What does a Technical Support Analyst do?

A Technical Support Analyst helps users troubleshoot and resolve technical issues related to software, hardware, and network systems. They provide assistance via phone, email, or chat, and may also guide users through problem-solving steps or perform remote diagnostics. Technical Support Analysts document issues, escalate complex problems to higher-level support, and may also assist in installing or configuring new technology. Their goal is to ensure minimal disruption to business operations by resolving technical issues quickly and efficiently.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Riverside, CA? The most popular types of Technical Support Analyst jobs in Riverside, CA are:
What job categories do people searching Technical Support Analyst jobs in Riverside, CA look for? The top searched job categories for Technical Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you

EV Charging Technical Support Specialist

ChargeTronix

Tustin, CA • On-site

$29 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Benefits:
  • Life Insurance
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

WHO WE ARE:
Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each clients needs. We aim to provide high- performance, eco-friendly charging solutions that are reliable, powerful, user-friendly,
and accessible. We are committed to being industry leaders by reliably delivering customized, customer- centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.
JOB SUMMARY:
As an EV Charging Technical Support Specialist, you are a subject matter expert in EV charging systems. You have the expertise to diagnose and repair DC electric vehicle chargers and provide technical guidance to customers and field technicians. You will be responsible for reviewing customer support tickets, troubleshooting EV charging equipment, and delivering effective solutions to ensure customer satisfaction.
This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast-paced environment. You will respond to a wide range of technical issues in a timely manner, preparing the equipment, tools, parts, and scope of work necessary to resolve field service issues successfully.
ESSENTIAL FUNCTIONS:
  • Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation,
    operation, maintenance, and troubleshooting.
  • Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
  • Assist field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear
    and concise instructions to ensure proper equipment functionality.
  • Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides
    and FAQs to assist customers and improve support processes.
  • Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product
    improvement initiatives. Provide feedback on common customer issues and
    suggest product enhancements.
  • Work independently and meet deadlines
  • Willingness to travel domestically.
  • Other duties as assigned.

Education and Experience:
  • Bachelors degree in Electrical Engineering, Computer Engineering, or related field preferred but not required.
  • Proven experience in technical support or field service, preferably in the electric vehicle industry.
  • Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes.
  • Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware (Multi meters, Linux, 12 to 24 V Power Supplies, RJ45 Troubleshooting)
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
  • Ability to work independently and prioritize tasks in a dynamic environment.
  • Competencies:
  • Communication skills, oral and written presentation skills
  • Champion for Diversity, Equity Inclusion
  • Structured, and organized with the ability to prioritize tasks
Physical Requirements:
  • Stand, walk, sit, talk, hear, type, and write.
  • Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.
  • Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Lift files and open desk drawers and filing cabinets.

Note: This job description is intended to provide a general overview of the position. It is
not an exhaustive list of all responsibilities, duties, and skills required.
AAP/EEO Statement
Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all employees. All qualified
applicants will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, or protected veteran
status or any other characteristic protected by federal, state, or local law, and will not be
discriminated against on the basis of disability.
Schedule:
  • 8-hour shift Mondays Fridays 8:30 a.m. to 5 p.m. This position may require
    occasional travel to customer sites for on-site support or training sessions.
    Ability to commute/relocate:
  • Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting
    work (Required)
    Work Location: In-person (office)