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Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

Boot Barn

System Support Analyst (TEMP)

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Provide general technical and application support to retail store associates as it relates to the ...

Boot Barn

System Support Analyst (TEMP)

Irvine, CA

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Provide general technical and application support to retail store associates as it relates to the ...

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All JobsTechnical Support Analyst JobsTechnical Support Analyst Jobs in Riverside, CA

Technical Support Analyst information

See Riverside, CA salary details

$16

$28

$45

How much do technical support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer assistance. However, the role of a Technical Support Analyst remains essential for handling complex problems, offering personalized service, and managing escalations that require human judgment and expertise.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What tech jobs pay $400,000 a year?

In the field of technical support analysis, earning $400,000 annually is uncommon; such high salaries are typically associated with executive roles, specialized cybersecurity positions, or senior management in tech companies. Most support analyst roles have lower compensation, but advanced certifications and experience in high-demand areas can lead to higher-paying opportunities in related tech fields.

What is the highest salary for tech support?

The highest salaries for Technical Support Analysts can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in high-demand industries. Senior or specialized roles in large companies or tech hubs may offer even higher compensation, often supplemented with bonuses and benefits.

What does a technical support analyst do?

A technical support analyst provides assistance to users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document problems, and communicate solutions effectively, typically working in help desk or IT support environments. Strong technical knowledge and communication skills are essential for this role.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Riverside, CA? The most popular types of Technical Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $59,755 per year, or $28.7 per hour.
Analyst (NEX)

Analyst (NEX)

MasTec Inc

Pomona, CA • On-site

Full-time

Re-posted 19 days ago

MasTec rating

7.4

Company rating: 7.4 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

36th of 80 rated construction

Job description

Overview

We are seeking a reliable, hands-on IT Support Specialist to play a key role in supporting the day-to-day needs of our organization. In this on-site and highly interactive role, you will be responsible for preparing and deploying laptops, mobile phones, and tablets for employees across the company. You will ensure each device is properly configured, updated, and ready for use, helping both new and existing team members with assigned devices.

A major component of this position involves managing our IT equipment inventory. You will track incoming and outgoing hardware, maintain accurate and up-to-date records, and evaluate returned devices to determine whether they should be repaired, redeployed or properly disposed.

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access issues, and general troubleshooting. You will also support shipping and receiving of technology equipment, ensuring that devices are packaged properly and delivered on time.

Success in this role requires strong organizational skills, the ability to manage multiple responsibilities simultaneously, and a commitment to providing friendly, reliable support to employees at all levels of the organization.


Responsibilities

• Respond to user inquiries via phone, email, or in person, resolving hardware and software issues.
• Install, configure, and maintain Operating Systems, peripherals, and applications.
• Assist with AD account support, Printer, mobile, and workstation deployment, setup, and maintenance.
• Maintain IT asset inventory and support procurement processes.
• Document issues, resolutions, and escalating complex problems as needed using ServiceNow and Teams.
• Train end-users on software and tools, including the M365 suite, Windows 11, and iOS.
• Collaborate with the IT teams to ensure service level targets are met.


Qualifications
  • Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications.
  • Familiarity with ITSM tools and troubleshooting methodologies.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple priorities.

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Qualifications:
  • Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications.
  • Familiarity with ITSM tools and troubleshooting methodologies.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple priorities.

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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