ZipRecruiter

Log In

1

Technical Support Analyst Jobs in Riverside, CA (NOW HIRING)

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA · On-site

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

MasTec Inc

Analyst (NEX)

Pomona, CA

In addition to hands-on device management, you will provide basic technical support to end users, through phone, email or Teams messaging including assistance with password resets, account access ...

previous page

Showing results 41-60

All JobsTechnical Support Analyst JobsTechnical Support Analyst Jobs in Riverside, CA

Technical Support Analyst information

See Riverside, CA salary details

$16

$28

$45

How much do technical support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support analyst in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is IT hard to be a technical support analyst?

Being a technical support analyst involves troubleshooting technical issues, communicating with users, and maintaining technical knowledge of hardware and software. It requires problem-solving skills, patience, and often familiarity with tools like ticketing systems and remote support software. The role can be challenging but is manageable with proper training and experience.

How much does a technical support analyst make in the US?

A technical support analyst in the US typically earns a median annual salary of around $50,000 to $70,000, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CompTIA or ITIL.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

More about Technical Support Analyst jobs
What are popular job titles related to Technical Support Analyst jobs in Riverside, CA? For Technical Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What cities near Riverside, CA are hiring for Technical Support Analyst jobs? Cities near Riverside, CA with the most Technical Support Analyst job openings:
Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,755 per year, or $28.7 per hour.

Field Support Analyst I

Yuhaaviatam of San Manuel Nation

Highland, CA • On-site

Other

Re-posted 9 days ago

Job description

Under the direction of the Supervisor, Operations - Information Technology (IT), the Field Support Analyst I providing support for all endpoint technology issues including computer troubleshooting and repair, software installation and configuration, and other user facing issues. Technical aptitude and customer service are key traits for the Field Support Analyst I.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software.
2. Responds to team member requests and service tickets, troubleshoots, and escalates issues pertaining to production systems.
3. Participates in IT projects under the direction of operational leads and IT leadership while maintaining an organized, clean, and safe work environment throughout the enterprise.
4. Participates in asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities.
5. Configures and images laptops, desktops, and other endpoint devices with standard policies to comply with security baselines.
6. Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed.
7. Interfaces with 3rd party manufacturers to coordinate system upgrades, changes, and maintenance activity to provide lifecycle system support.
8. Documents troubleshooting and resolution steps via the existing knowledge base program to reduce resolve time.
9. Performs other duties as assigned to support the e?cient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
  • High School Diploma or GED is required.
  • Minimum two (2) years of computer experience [working directly with workstations, servers, phone systems, mobile devices, networking, or printers] is required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)
  • Technical troubleshooting experience including documented ability to analyze and diagnose network, computer, and or telecom issues.
  • Ability to solve technical problems, work well under stress, and follow instructions.
  • Customer service and vendor management experience is preferred.
  • Experience working in Casino or Gaming industry is preferred.
  • Exceptional customer service skills and the ability to communicate effectively with all levels of the enterprise.
  • Ability to de-escalate tense situations to problem-solve effectively.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed individual with keen attention to detail and proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Must present a professional approach within each opportunity.
  • Ability to work any assigned shift (day/swing/graveyard).
  • Responsible for maintaining confidentiality of sensitive and/or classified types of information documents.

LICENSES, CERTIFICATIONS AND REGISTRATIONS
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Certification in CompTIA A+ is preferred.
  • As a condition of employment and shift rotations, candidates and incumbents may be required to pass pre- and post-employment screening including Live-Scan, background, drug testing, and tuberculosis (TB) testing.
  • No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
  • Primary work environment is in a climate-controlled office setting.
  • Work requires travel to attend meetings, trade shows, and conferences.
  • Incumbents may be required to work evening, weekend and holiday shifts.
  • Must be able to work in a fast-paced, high-demand environment.
  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
  • Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
  • Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
  • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
  • Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
  • Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
  • The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Apply