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Technical Support Analyst Jobs in Atlanta, GA (NOW HIRING)

Crew Career Center

Technical Support Analyst

Duluth, GA · On-site

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

Patientco

Technical Support Analyst

Duluth, GA · On-site

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

RELX Group plc

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

RELX

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers highquality technical assistance to internal and ...

nLeague

Technical support

Atlanta, GA · On-site

... analysis, writing SQL and stored procedures. * This is a senior technical support specialist ... position. Candidates must possess advanced technical skills and knowledge. Technical Skills ...

LayerCake

Dedicated Support Analyst I

Duluth, GA · On-site

Cumberland, GA About the Role The Dedicated Support Analyst I provides day-to-day onsite technical support as part of a dedicated staffing engagement assigned to a specific client or client group.

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How much do technical support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support analyst in Atlanta, GA is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $30.05 per hour, depending on experience, location, and employer.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is technical support a stressful job?

Technical Support Analysts often experience stress due to handling urgent issues, managing multiple tickets, and meeting performance metrics. The job requires strong problem-solving skills, patience, and the ability to work under pressure, especially during high-demand periods or complex technical problems.
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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,081 per year, or $26.5 per hour.

Technical Support Analyst

Crew Career Center

Duluth, GA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

ABOUT THIS POSITION

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more ecient and successful - day in and day out.

WHAT YOU'LL DO

  • Provide exceptional support to our clients with meaningful and thoughtful communication- via phone (inbound and outbound calls), online support requests, and live chat

  • Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter

  • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication

  • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

WHAT YOU'LL NEED

  • Honesty and integrity - always doing the right thing for our clients

  • Passion for service and a dedication to client satisfaction

  • A curious nature that seeks to understand the root of the issue

  • Focused on delivering on our promises

  • Willing to do whatever it takes to always bring our best work

  • Unafraid to move with speed and efficiency to make things happen

  • A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Bonus Points

(highly valued, but not required):

  • Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)

  • Prior use of Salesforce or another customer relationship management software

  • Bachelor's Degree

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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