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Technology Support Analyst Jobs in Atlanta, GA (NOW HIRING)

Geotab

IT Support Specialist

Atlanta, GA

Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local ...

BrightFarms Inc

Support Analyst, Cox Farms

Atlanta, GA · On-site

$44K - $70K/yr

Position Overview Cox Farms is building a unified IT support team to serve employees across our facilities. The Support Analyst provides first and second-line IT support, resolving hardware, software ...

New

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

LayerCake

Dedicated Support Analyst I

Duluth, GA · On-site

Qualifications Required * 0-1 years of experience in IT support, help desk, or a technical customer ... The Analyst must be logged in, available, and working tickets for the full duration of the assigned ...

Patientco

Technical Support Analyst

Duluth, GA · On-site

... Support Analyst is responsible for providing superior support to our clients with the highest ... Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data ...

Crew Career Center

Technical Support Analyst

Duluth, GA · On-site

... Support Analyst is responsible for providing superior support to our clients with the highest ... Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data ...

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All JobsTechnology Support Analyst JobsTechnology Support Analyst Jobs in Atlanta, GA

Technology Support Analyst information

See Atlanta, GA salary details

$14

$26

$41

How much do technology support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technology support analyst in Atlanta, GA is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.

What are popular job titles related to Technology Support Analyst jobs in Atlanta, GA?

For Technology Support Analyst jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Technology Support Analyst jobs in Atlanta, GA look for?

The top searched job categories for Technology Support Analyst jobs in Atlanta, GA are:

Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,081 per year, or $26.5 per hour.

Tech Support Analyst - $25/hr

Veterans Sourcing Group, LLC

Alpharetta, GA • On-site

$25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Veterans Sourcing Group, LLC is seeking a Tech Support Analyst to serve as the first point of contact for IT support in a fast-paced environment. The role involves providing exceptional customer service, troubleshooting technical issues, and ensuring proper documentation within a ticketing system.
Responsibilities:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
Required:
• High school diploma or GED required.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Preferred:
• 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
Company:
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a “Service Disabled Veteran Owned Small Business – SDVOSB”. Founded in , the company is headquartered in New City, USA, with a team of 11-50 employees. The company is currently Early Stage.
Veterans Sourcing Group logo

About Veterans Sourcing Group

Sourced by ZipRecruiter

Veterans Sourcing Group is a renowned company headquartered in New York, NY, US and is committed to providing high-quality, reliable staffing solutions and advisory services. The company operates in the human resources and staffing industry, specializing in veteran hiring. They offer various solutions to meet client needs, including strategic consultancy, professional search, and contract staffing. The company was founded by Beth Vines and Bruce Madnick, respected professionals who recognized a gap in the market for veteran-focused staffing services which prompted them to establish Veterans Sourcing Group in 2011.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Social media

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