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Technology Support Analyst Jobs in Atlanta, GA (NOW HIRING)

Waystar

Customer Support Analyst

Atlanta, GA · On-site

See also, Customer Support - Customer Service focus if responsible for responding to and resolving ... Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data ...

Bennett Thrasher LLP

Helpdesk Support Analyst

Atlanta, GA · On-site

$19.50 - $26.50/hr

... for leaning into technology, automation and AI. Bennett Thrasher offers the expertise and ... As a Helpdesk Support Analyst at Bennett Thrasher, you will support end users across the firm. This ...

Spark Tek Inc

FCBH Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

Spark Tek Inc is seeking a Desktop Support Analyst for Fulton County Dept. of Health. The role ... Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and ...

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

Job Brief We are seeking a reliable and technically skilled IT Support Specialist to provide day-to ... Strong problem-solving and analytical skills. * Excellent communication and customer-service skills.

PlayAGS, Inc.

IT Support Manager

Atlanta, GA · On-site

$95 - $130/hr

We are looking for an IT Support Manager who loves solving problems and is passionate about ... analysis skills. * Security‑minded, with experience partnering on EDR/XDR , phishing/malware ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Perform root cause analysis and contribute to problem management initiatives * Collaboration ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$85 - $120/hr

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Perform root cause analysis and contribute to problem management initiatives. * Collaboration ...

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Technology Support Analyst information

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How much do technology support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technology support analyst in Atlanta, GA is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,080 per year, or $26.5 per hour.

End User Support Analyst - Tech Bar

Inspire Brands, Inc.

Sandy Springs, GA • On-site

Full-time

Re-posted 18 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 107 rated fast food restaurants

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.
The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.
RESPONSIBILITIES
  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.
  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
  • Triage Level II and Level III trouble tickets.
  • Interface with infrastructure, database, and development personnel.
  • Ability to complete multiple simultaneous projects in a timely manner.
  • Analyzing and identifying trends and devising preventative solutions.
  • Performs other duties or special projects as assigned.
  • Collaborate with development staff to recreate problems in the test environment.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Communicate plans, progress, and issues in a timely manner.
  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction
  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.
  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.
  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.
  • Installing and configuring applications and operating systems, software, and upgrades.
  • Troubleshooting and repairing complex hardware and network connectivity issues.
  • Removing old equipment and performing data migration to new machines.
  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.
  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.
  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.
  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.
  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS
  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.
  • Proven skills in technology troubleshooting.
  • Able to function effectively in a fast-paced team environment.
  • Quick to learn new systems and products.
  • Medium to high-level Microsoft Office 365 computer skills.
  • Extensive Microsoft Outlook knowledge.
  • Medium to high level of Windows 10 knowledge.
  • Some knowledge of Windows 11.
  • Medium to high level of Mac OS knowledge.
  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus
  • Stays current on technology trends and passionate about technology
  • After-hours support on a rotational basis (weekly).

#LIIB
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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Hours and flexibility

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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