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Technical Support Analyst Jobs in Houston, TX (NOW HIRING)

Baker Hughes

Technical Support Engineer

Houston, TX

Providing technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendations * Preparing technical reports covering testing ...

New

Baker Hughes

Technical Support Engineer

Houston, TX

Providing technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendations * Preparing technical reports covering testing ...

New

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support. * Identify opportunities to improve field service ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... Analyze customer support data and trends, communicating insights effectively to account teams and ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support. * Identify opportunities to improve field service ...

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... Analyze customer support data and trends, communicating insights effectively to account teams and ...

PBK

IT Support Analyst I

Houston, TX · On-site

This position assists staff with technical support of desktop computers, applications and related ... Perform root cause analysis and develop solutions to recurring issues. * Document all employee ...

Computech Corporation

Technical Support

Houston, TX · On-site

$35K - $44K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

PBK

IT Support Analyst I

Houston, TX · On-site

This position assists staff with technical support of desktop computers, applications and related ... Perform root cause analysis and develop solutions to recurring issues. * Document all employee ...

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Technical Support Analyst information

See Houston, TX salary details

$14

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How much do technical support analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for technical support analyst in Houston, TX is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $29.81 per hour, depending on experience, location, and employer.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is technical support a stressful job?

Technical Support Analysts often experience stress due to handling urgent issues, managing multiple tickets, and meeting performance metrics. The job requires strong problem-solving skills, patience, and the ability to work under pressure, especially during high-demand periods or complex technical problems.
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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,672 per year, or $26.3 per hour.

Technical Support Analyst

League City, TX • Remote

Scanning Solutions
1 - 10 employees
Learn more about Scanning Solutionsexternal

$28 - $39/hr

Full-time

Posted 11 days ago

Job description

This is a remote position.

Scanning Solutions is seeking a Technical Support Analyst to assist customers and internal teams with software and technology-related questions. The Technical Support Analyst will troubleshoot application issues, investigate reported problems, provide clear technical guidance, document resolutions, and coordinate with the appropriate teams when additional assistance is required.

This position is designed for a dependable and analytical professional who enjoys solving technology-related problems and helping users have a positive experience with business software.


Requirements
* High school diploma or equivalent required; technical education or certification is a plus.
* Previous technical support, help desk, software, or customer service experience is preferred but not required.
* Strong problem-solving and analytical abilities.
* Comfortable learning new software applications and technology systems.
* Strong written and verbal communication skills.
* Strong attention to detail and documentation skills.
* Ability to manage multiple requests and prioritize assignments.
* Ability to work independently while collaborating with internal teams.
* Reliable internet connection and a suitable remote work environment.

Benefits
* Competitive hourly compensation.
* Fully remote work environment.
* Structured training and onboarding.
* Professional and technical development opportunities.
* Collaborative and supportive work environment.
* Opportunities to gain experience with business software and technology solutions.
* Additional company benefits may be available based on eligibility and employment status.