Technical Support Analyst
Austin, TX · On-site
Syntricate Technologies is seeking a Technical Support Analyst to assist with various technical support tasks. The role involves configuring new hire laptops, managing assets, and ensuring efficient ...
Technical Support Analyst
Austin, TX · On-site
Syntricate Technologies is seeking a Technical Support Analyst to assist with various technical support tasks. The role involves configuring new hire laptops, managing assets, and ensuring efficient ...
The Technical Support Analyst II is responsible for delivering advanced technical support services to employees across the Bank while helping ensure a reliable, secure, and productive technology ...
The Technical Support Analyst II is responsible for delivering advanced technical support services to employees across the Bank while helping ensure a reliable, secure, and productive technology ...
Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products ...
Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products ...
Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products ...
Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products ...
Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products ...
Quick apply
Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products ...
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new ...
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new ...
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new ...
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new ...
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new ...
Quick apply
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new ...
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and ... Client Communication and Support: Displays professionalism, quality service, and a solution-seeking ...
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and ... Client Communication and Support: Displays professionalism, quality service, and a solution-seeking ...
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and ... Client Communication and Support: Displays professionalism, quality service, and a solution-seeking ...
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and ... Client Communication and Support: Displays professionalism, quality service, and a solution-seeking ...
Support Analyst
Austin, TX · On-site +1
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Support Analyst
Austin, TX · On-site +1
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Digital Information Technical Support
Austin, TX · On-site
$5.0K - $7.0K/mo
Digital Information Technical Support Job Title ... Systems Analyst IV Agency: Health & Human Services Comm Department: IT Internal Marketing Posting ...
Digital Information Technical Support
Austin, TX · On-site
$5.0K - $7.0K/mo
Digital Information Technical Support Job Title ... Systems Analyst IV Agency: Health & Human Services Comm Department: IT Internal Marketing Posting ...
TSDS Customer Support Analyst (System Analyst IV)
Austin, TX · On-site
$5.0K - $6.7K/mo
This analyst will be responsible for providing technical support for Tier3 tickets reported through the TSDS Incident Management System (TIMS) in accordance with the documented service level ...
New
TSDS Customer Support Analyst (System Analyst IV)
Austin, TX · On-site
$5.0K - $6.7K/mo
This analyst will be responsible for providing technical support for Tier3 tickets reported through the TSDS Incident Management System (TIMS) in accordance with the documented service level ...
New
The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Analyze telemetry using available monitoring and diagnostics tools, including Azure Monitor ...
The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Analyze telemetry using available monitoring and diagnostics tools, including Azure Monitor ...
Technical Support Specialist
Austin, TX · On-site
The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Analyze telemetry using available monitoring and diagnostics tools, including Azure Monitor ...
Technical Support Specialist
Austin, TX · On-site
The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ... Analyze telemetry using available monitoring and diagnostics tools, including Azure Monitor ...
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Ability to analyze application and system logs to identify root cause * Experience working with ...
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Ability to analyze application and system logs to identify root cause * Experience working with ...
Technical Support Engineer
Austin, TX · On-site
$70K - $80K/yr
Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ... Run SQL queries and analyze logs, usage data, and error patterns to diagnose problems and surface ...
Technical Support Engineer
Austin, TX · On-site
$70K - $80K/yr
Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ... Run SQL queries and analyze logs, usage data, and error patterns to diagnose problems and surface ...
Technical Support Specialist
Austin, TX · Hybrid
$57K - $90K/yr
WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
Technical Support Specialist
Austin, TX · Hybrid
$57K - $90K/yr
WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
Technical Support Specialist
Austin, TX · Hybrid
$57K - $90K/yr
WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
Technical Support Specialist
Austin, TX · Hybrid
$57K - $90K/yr
WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support ... You will analyze, troubleshoot and resolve technical issues for various types, including ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support ... You will analyze, troubleshoot and resolve technical issues for various types, including ...
Technical Support Analyst information
See Austin, TX salary details
$15.25 - $17.78
9% of jobs
$17.78 - $20.31
12% of jobs
$21.03 is the 25th percentile. Wages below this are outliers.
$20.31 - $22.85
16% of jobs
The median wage is $24.71 / hr.
$22.85 - $25.38
18% of jobs
$25.38 - $27.91
12% of jobs
$29.88 is the 75th percentile. Wages above this are outliers.
$27.91 - $30.45
11% of jobs
$30.45 - $32.98
10% of jobs
$32.98 - $35.52
6% of jobs
$35.52 - $38.05
3% of jobs
$38.05 - $40.58
1% of jobs
$40.58 - $43.12
2% of jobs
$15
$27
$43
How much do technical support analyst jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for technical support analyst in Austin, TX is $27.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $30.96 per hour, depending on experience, location, and employer.
What is a technical support analyst?
A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.
What are the key skills and qualifications needed to thrive as a technical support analyst?
To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.
What are some typical challenges technical support analysts face, and how do they overcome them?
Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.
Is technical support a stressful job?
Technical Support Analysts often experience stress due to handling urgent issues, managing multiple tickets, and meeting performance metrics. The job requires strong problem-solving skills, patience, and the ability to work under pressure, especially during high-demand periods or complex technical problems.
More about Technical Support Analyst jobs
What are the most commonly searched types of Technical Support Analyst jobs in Austin, TX?
The most popular types of Technical Support Analyst jobs in Austin, TX are:
What are popular job titles related to Technical Support Analyst jobs in Austin, TX?
For Technical Support Analyst jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst jobs in Austin, TX look for?
The top searched job categories for Technical Support Analyst jobs in Austin, TX are:
What cities near Austin, TX are hiring for Technical Support Analyst jobs?
Cities near Austin, TX with the most Technical Support Analyst job openings:
Job description
Job Summary:
Syntricate Technologies is seeking a Technical Support Analyst to assist with various technical support tasks. The role involves configuring new hire laptops, managing assets, and ensuring efficient operation of equipment to support the Austin technician team.
Responsibilities:
• Configuring New Hire Laptops
• Asset disposal and pick up.
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps
Qualifications:
Required:
• Configuring New Hire Laptops
• Asset disposal and pick up.
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps
• Basic tech support and troubleshooting skills for Windows/Mac
• Imaging and provisioning computers
• Working with a ticketing system
• Closing tickets and tasks
• Supporting hardware audits
• Assisting with hardware refresh
• Asset Management Tasks (audit, vending, inventory)
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Syntricate Technologies is seeking a Technical Support Analyst to assist with various technical support tasks. The role involves configuring new hire laptops, managing assets, and ensuring efficient operation of equipment to support the Austin technician team.
Responsibilities:
• Configuring New Hire Laptops
• Asset disposal and pick up.
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps
Qualifications:
Required:
• Configuring New Hire Laptops
• Asset disposal and pick up.
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps
• Basic tech support and troubleshooting skills for Windows/Mac
• Imaging and provisioning computers
• Working with a ticketing system
• Closing tickets and tasks
• Supporting hardware audits
• Assisting with hardware refresh
• Asset Management Tasks (audit, vending, inventory)
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Syntricate Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US