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60 Fanatics Technical Support Analyst Jobs Hiring Near You

Fanatics, Inc.

Tech Support Analyst

Waxahachie, TX · On-site

... support know specific technical issues in detail * Basic understanding of Active Directory ... Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and ...

Fanatics

Backend Engineer

Manhattan, NY

Support technical documentation and knowledge sharing across the organization * Mentor junior ... Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call ...

Fanatics, Inc.

Sr. Collections Analyst

Tampa, FL

Support root cause analysis initiatives by identifying recurring operational or billing issues ... Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and ...

New

Fanatics

Autograph & P.O. Coordinator

Sunnyvale, TX

Role Summary Fanatics Collectibles is looking for a Auto Ops Sticker & PO Coordinator to support ... Conducts analysis of primarily sticker autographs post-quality control before data entry into Cards ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Technical Support Analyst jobs?
What are the most popular jobs at Fanatics?
What are the most popular categories at Fanatics?
Infographic showing various Technical Support Analyst job openings at Fanatics in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Tech Support Analyst

Fanatics, Inc.

Waxahachie, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Fanatics rating

7.1

Company rating: 7.1 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

119th of 713 rated retailers

Job description

Knowledge of: 
 
  • Principles and practices of enterprise level information systems as applied to a large and diversified public organization
  • Methods, materials, tools, and equipment used in PC and midrange computer networking, repairs, and operations
  • Principles and practices of PC & Mac operation, maintenance, and repair
  • Principles and techniques used in interacting with troubleshooting skills for PC & Mac users
  • Skill to:
  • Solve and Repair PC/Mac and peripherals
  • Software troubleshooting, installation, and repair
  • Network Analysis and Troubleshooting
Ability to: 
 
  • Work multi-functionally with users to provide basic direction and instruction with computer applications
  • Maintain confidential data and information
  • Operate and maintain Android & Apple iOS hardware.
  • To comply and follow standard operating practices and procedures common to computer networking and information systems work established by Fanatics.
  • Maintain and champion positive and collaborative working relationships with peers and userbase.
  • Ability to use discretion and confidentiality with access to critical data
  • May require occasional travel to remote locations
  • Potentially utilize ladder or power industrial equipment to access equipment based on need in alignment to safety regulations
Education & Experience Requirements: 
 
  • High school diploma/equivalent and 3 years related work experience required or College degree, or Associate degree and 2 years related work experience.
  • Excellent verbal and written communication skills
  • Experience with handheld scanners, label printers, and other ruggedized equipment a plus
  • Good understanding of Mac OS, Windows OS, and MS Office products
  • Strong troubleshooting skills
  • Ability to stay calm in stressful situations, especially when working with demanding customers and/or upper management
  • Ability to prioritize multiple priorities
  • Ability to work with minimal direction when vital
  • Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. (Within safety guidelines or within a team setting.)
  • Experience with fixing Printers (Both network and Stand-alone)
  • Able to tackle network connectivity problems, understand TCP/IP protocols, DNS, and be able to let higher levels of support know specific technical issues in detail
  • Basic understanding of Active Directory administrative tasks
  • A strong dedication to quality customer service
  • Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests
  • Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals
  • Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems (I.E. VPN, WIFI, LAN, WAN)
  • Assists in crafting & maintaining documentation for self-service end-user support knowledge base
Preferred Requirements: 
 
  • A+ and Network + Certifications preferred
  • Run and Terminate Cat6 network cabling
  • Experience working within a Warehouse Environment
  • Well grounded experience working in Service Now
  • Solid grasp of SOTI MobiControl
  • Demonstrate experience supporting and fixing some of the following software. Microsoft Office, Bluejeans, Zoom, Cisco AnyConnect, Box, Adobe Creative Cloud, AutoCAD, Lenel OnGuard, Google Workspace
  • Experience working with Android OS, including but not limited to reinstalling operating systems or utilizing ADB tools
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

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