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16 Fanatics Customer Service Jobs Hiring Near You

Fanatics

Officer, Security & Loss Prevention

Sunnyvale, TX · On-site

$14.75 - $17.50/hr

The ideal candidate will have a strong customer service mindset while maintaining a proactive ... Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call ...

Fanatics Inc.

Executive Assistant to C-Suite

New York, NY · On-site

$140K - $150K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Collaborative team player with a customer-service mindset and the flexibility to adapt to changing ...

Fanatics Inc.

Sr. Accountant, Indirect Tax

Jacksonville, FL · On-site

$76K - $97K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Answer inquiries from tax authorities, vendors, and customers and respond as needed; complete ...

Fanatics Inc

Director Human Resources

San Mateo, CA · On-site

$180 - $210/hr

... quality of service delivered to fans and customers. Provide expert guidance on performance ... At Fanatics, we operate with a BOLD mindset-- We Build Championship Teams, we're Obsessed with Fans ...

All JobsFanatics Customer Service Jobs

Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

What makes Fanatics an attractive place to work?

Fanatics is a leading e-commerce company specializing in licensed sports merchandise, with a strong reputation for innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and a fast-paced environment, offering opportunities for employees to work on cutting-edge projects and contribute to the growth of the business. By joining Fanatics, professionals can expect to be part of a dynamic organization that prioritizes employee development, offering opportunities for growth, learning, and making a meaningful impact in the sports and entertainment industry.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Fanatics job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular jobs at Fanatics?
What are the most popular categories at Fanatics?
Infographic showing various Customer Service job openings at Fanatics in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Officer, Security & Loss Prevention

Fanatics

Sunnyvale, TX • On-site

$14.75 - $17.50/hr

Other

Re-posted 9 days ago

Fanatics rating

6.7

Company rating: 6.7 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

211th of 731 rated retailers

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
The Security Officer is responsible for ensuring the safety and security of personnel, assets, and facilities by enforcing security policies, monitoring access control, and responding to incidents. This role requires vigilance, strong observational skills, and the ability to act quickly and professionally in security-related situations. The ideal candidate will have a strong customer service mindset while maintaining a proactive security presence. This position also performs other projects and activities necessary to support business operations.
Key Responsibilities
Security & Access Control
  • Monitor and control access to facilities by verifying identification, credentials, and visitor logs.
  • Conduct security screenings, bag checks, and other access control procedures as required.
  • Enforce company security policies, procedures, and site-specific protocols.
  • Monitor security systems, including CCTV, alarms, and access control systems, for potential threats or unauthorized activities.
Patrols & Incident Response
  • Conduct regular foot and vehicle patrols of the premises to detect suspicious activity or safety hazards.
  • Respond to security incidents, alarms, and emergency situations in accordance with established protocols.
  • Assist with evacuations, crowd control, and emergency response procedures as needed.
  • De-escalate conflicts and diffuse potentially volatile situations with professionalism.
Reporting & Documentation
  • Maintain detailed and accurate logs of security incidents, observations, and routine activities.
  • Prepare written reports on security breaches, policy violations, or any safety concerns.
  • Communicate effectively with security management, law enforcement, and emergency responders when necessary.
Customer Service & Stakeholder Engagement
  • Provide assistance and direction to employees, visitors, and contractors while maintaining a security presence.
  • Act as a point of contact for security-related inquiries and provide guidance on policies and procedures.
  • Maintain a professional and approachable demeanor while enforcing security protocols.
Emergency Preparedness & Compliance
  • Assist in emergency preparedness drills, fire safety procedures, and crisis response training.
  • Ensure compliance with company security policies, safety regulations, and industry best practices.
  • Remain up to date on security threats, protocols, and emergency response measures.
Qualifications
Education & Experience
  • High School Diploma or GED required; Associate's degree or higher in Criminal Justice, Security, or a related field preferred.
  • 1-3 years of experience in physical security, law enforcement, military, or a related field preferred.
  • Experience operating security systems such as CCTV, access control, and alarm monitoring is a plus.
Skills & Competencies
  • Strong observational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to handle high-pressure situations with professionalism and sound judgment.
  • Customer service-oriented mindset with the ability to interact professionally with employees and visitors.
  • Proficiency in basic computer applications and incident reporting systems.
Certifications & Training
  • Active Texas Department of Public Safety (DPS) Level II non-commissioned security officer license
  • CPR and First Aid are highly desirable
  • Bilingual: English/Spanish is highly desirable
Working Conditions
  • Ability to work in a fast-paced and dynamic environment and respond quickly to incidents.
  • Ability to work flexible hours, including nights, weekends, and holidays, as necessary.
  • May involve standing or walking for extended periods and working in various weather conditions.
Physical Requirements
  • Ability to work flexible hours, to include working outside of regular business hours, including evenings, weekends, and holidays, depending on the security needs.
  • Ability to lift and carry security equipment or materials weighing up to 30 lbs.
  • Capability to respond to physical security incidents, including potential physical interventions when necessary.
  • Oversee contract security teams, ensuring compliance with company standards and seamless integration with in-house operations.
  • Conduct regular reviews of contractor performance through audits, inspections, and feedback sessions.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

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