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62 Fanatics Customer Service Jobs Hiring Near You

Fanatics Collectibles

Service Desk Analyst I

New York, NY · On-site

$22.50 - $30.75/hr

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of ... Customer Service: Excel in delivering outstanding hospitality, demonstrating active listening ...

Fanatics

Officer, Security & Loss Prevention

Sunnyvale, TX · On-site

$14.75 - $17.50/hr

The ideal candidate will have a strong customer service mindset while maintaining a proactive ... Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

What makes Fanatics an attractive place to work?

Fanatics is a leading e-commerce company specializing in licensed sports merchandise, with a strong reputation for innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and a fast-paced environment, offering opportunities for employees to work on cutting-edge projects and contribute to the growth of the business. By joining Fanatics, professionals can expect to be part of a dynamic organization that prioritizes employee development, offering opportunities for growth, learning, and making a meaningful impact in the sports and entertainment industry.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Fanatics job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular job types at Fanatics?
    What are the most popular jobs at Fanatics?
    What are the most popular categories at Fanatics?
    Infographic showing various Customer Service job openings at Fanatics in the United States as of July 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.
    Sr. Operations Manager

    Sr. Operations Manager

    Fanatics, Inc.

    Frazeysburg, OH • On-site

    Full-time

    Medical, Life, Retirement

    Posted 4 days ago

    Fanatics rating

    6.7

    Company rating: 6.7 out of 10

    Based on 67 frontline employees who took The Breakroom Quiz

    210th of 728 rated retailers

    Job description


    At Fanatics Commerce, we're more than just a leader in licensed sports merchandise - we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team
    Role Overview
    Sr. Operations Managers shape the Fanatics experience by being an athlete/fan advocate. The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments. They will inspire a team of Managers, Supervisors, and athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the General Manager.
    How you will make an impact:
    • Model a culture of ownership in every customer and employee interaction
    • Manage the overall direction, development, and performance of the department and operations partners both internal and external.
    • Meet and/or exceed service levels and quality expectations, while working within financial constraints.
    • Position will be responsible for determining and providing best solutions to drive revenue and reduce costs.
    • Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
    • Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
    • Monitor program effectiveness and report on productivity to senior leadership
    • Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
    • Maximize team performance through training, motivation, and incentive programs.
    • Suggest innovative solutions that improve customer satisfaction while reducing costs.
    • Develop supervisors to become bigger leaders.
    • Provide clear, constructive direction and feedback.
    • Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer but certainly know how to find it.
    • Value and appreciate the customer perspective.
    • Active decision-making and problem-solving
    • Thrive in a fast-paced team environment.
    • Communicate with and understand the needs of internal and external customers.
    • Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
    • Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
    • Maintains department standards for productivity, reliability, and accuracy.
    • Drives strategic priorities and operational activities.
    • Leads the development of staffing forecasts needed to meet peak demands of the business.
    • Oversight for the development of on-going process improvements to drive departmental efficiency.
    • Manage a safe workplace by advocating training and accident prevention/preparedness.
    • Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
    • Additional duties as assigned.

    What you bring to the team:
    • Must be able to gather detailed and accurate information then translate into internal operation systems.
    • Must be customer focused and able to gain understanding of customer's requirements.
    • Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
    • Strong communication skills (written, oral)
    • Demonstrated ability to analyze data resulting in effective course of action.
    • Proven ability to work in a fast-paced environment while handling difficult situations.
    • Excellent planning and organizational skills with the ability to prioritize work and multitask.

    At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay - we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.
    Where You'll Work and What's required:
    • Bachelor's degree in business, management, or related discipline preferred or equivalent education and experience.
    • 3-5 years of Fanatics tenure
    • 5 years (minimum) of Distribution/Warehouse management

    What's in it for you:
    • Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a our culture that celebrates both individual and team successes.
    • Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.

    Employer Description
    Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
    Organization Description
    Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
    Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
    At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
    • Build Championship Teams
    • Obsessed with Fans
    • Limitless Entrepreneurial Spirit
    • Determined and Relentless Mindset

    What Fanatics employees say

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    Benefits

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