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44 Fanatics Customer Service Representative Jobs Hiring Near You

Fanatics

Customer Support Associate

Manhattan, NY · On-site

$20 - $25/hr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... salary range represents base pay only and does not include short-term or long-term incentive ...

Fanatics

Executive Assistant to C-Suite

Manhattan, NY · On-site

$140K - $150K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Collaborative team player with a customer-service mindset and the flexibility to adapt to changing ...

Fanatics

Officer, Security & Loss Prevention

Sunnyvale, TX · On-site

$14.75 - $17.50/hr

The ideal candidate will have a strong customer service mindset while maintaining a proactive ... Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call ...

Fanatics

Strategic AI Operations Manager

Denver, CO · On-site

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Overview Fanatics Betting & Gaming (FBG) is building some of the most advanced AI-powered customer ...

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Fanatics Inc.

Executive Assistant to C-Suite

New York, NY · On-site

$140K - $150K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Collaborative team player with a customer-service mindset and the flexibility to adapt to changing ...

Fanatics

Executive Assistant - VIP

Manhattan, NY · On-site

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... The role requires exceptional judgment, poise, and the ability to represent the executive with ...

Fanatics

Senior Java Software Engineer

Manhattan, NY · On-site

$137K - $181K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Experience integrating enterprise applications with Salesforce or similar CRM platforms.

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Fanatics

Senior Backend Engineer

Manhattan, NY · On-site

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... salary range represents base pay only and does not include short-term or long-term incentive ...

Fanatics

Senior iOS Engineer - Credit Card

Manhattan, NY · On-site

$154K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... In order to deliver on our Customer Promise, we use best in class technologies; thus allowing ...

Fanatics

AI Engineer

Manhattan, NY · On-site

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... The salary range represents base pay only and does not include short-term or long-term incentive ...

Fanatics

Senior Director, Software Engineer

Los Angeles, CA · On-site

$287K - $307K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Represent engineering leadership in cross-functional executive forums, influencing company-wide ...

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Fanatics

Product Data Analyst III

Manhattan, NY · On-site

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... Conduct analyses that identify opportunities to improve marketplace performance, customer ...

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Fanatics

Senior Platform Engineer - Core

Manhattan, NY · On-site

$135K - $178K/yr

... and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming ... developers as customers. About the Role Fanatics Betting & Gaming (FBG) is seeking a Senior ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

What makes Fanatics an attractive place to work?

Fanatics is a leading e-commerce company specializing in licensed sports merchandise, with a strong reputation for innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and a fast-paced environment, offering opportunities for employees to work on cutting-edge projects and contribute to the growth of the business. By joining Fanatics, professionals can expect to be part of a dynamic organization that prioritizes employee development, offering opportunities for growth, learning, and making a meaningful impact in the sports and entertainment industry.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
49% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 59% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
76% of people report that it’s easy to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Fanatics job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Fanatics?

What are the most popular categories at Fanatics?

Infographic showing various Customer Service Representative job openings at Fanatics in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 69% Physical, 17% Hybrid, and 14% Remote job distribution.

Customer Support Associate

Fanatics

Manhattan, NY • On-site

$20 - $25/hr

Other

Posted 4 days ago

Fanatics rating

6.7

Company rating: 6.7 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

213th of 734 rated retailers

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Reporting to: Manager, Customer Service
Location: Remote
Schedule: Full-Time (hours may vary)
About the team:
Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business.
About the role:
Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.
Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics. #LI-Remote
What you'll be doing:
  • Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
  • Model exemplary service through web message, voice, and email channels
  • Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
  • Build and maintain relationships with repeat Collectors
  • Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar
  • Additional duties as assigned
What we're looking for:
  • Positive, Collector-minded individual with a passion to serve
  • General knowledge of trading cards and collectibles industry
  • Strong problem-solving abilities and attention to detail
  • Excellent interpersonal, verbal, and written communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Proficiency in MS Suite, including Word, Outlook & Excel
  • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
  • Experience working through web message, voice, and email interactions with customers
  • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$20-$25 USD
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