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60 Fanatics Customer Service Representative Jobs Hiring Near You

Fanatics

Customer Service Rep

Winona, MN

$18/hr

Customer Service Representative The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences.

Fanatics, Inc.

Customer Service Rep

Winona, MN · On-site

$18/hr

The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of the customer ...

Fanatics, Inc.

Customer Service Rep

Winona, MN

$18/hr

The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of the customer ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Fanatics?
What are the most popular categories at Fanatics?
Infographic showing various Customer Service Representative job openings at Fanatics in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Customer Service Rep

Fanatics

Winona, MN

$18/hr

Other

Posted 15 days ago

Fanatics rating

7.1

Company rating: 7.1 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

119th of 713 rated retailers

Job description

Customer Service Representative

The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of the customer service team, you will embody the qualities of an athlete, furnishing our clientele with clear, precise, and knowledgeable information regarding the products offered by WinCraft. Our personalized service approach will be characterized by friendliness, individual pride, and a mindset focused on making business interactions effortless.

Essential Job Functions:

  • Manage a high volume of daily customer phone calls and emails with professionalism.
  • Assess and address customers' needs to ensure satisfaction.
  • Accurately input all assigned orders into the system, striving to meet or exceed daily Key Performance Indicators (KPIs) for customer satisfaction.
  • Review and resolve relevant holds and late order reports daily.
  • Update orders as necessary for price adjustments and shipping dates, maintaining accurate records in the system.
  • Handle customer complaints within company policy, offering appropriate solutions and ensuring follow-up for resolution.
  • Maintain records of customer interactions, process accounts, and manage document filing.
  • Provide accurate, comprehensive information using appropriate methods and tools.
  • Stay informed about new product launches, specials, and bookings to provide customers with complete information.
  • Adhere to all policies, procedures, and restrictions established by management, particularly those regarding Licensed Properties.
  • Foster and strengthen internal relationships as part of the WinCraft team.
  • Follow policies and procedures outlined by WinCraft's leadership team.
  • Engage in process improvement activities, including identifying opportunities to enhance the service experience for both external and internal customers.
  • Perform additional duties as assigned.

Educational & Experience Requirements:

  • An Associate's degree in Business or a similar field of study.
  • One to two years of professional experience in customer service.

General Knowledge, Skills & Abilities:

  • Strong interpersonal and customer service skills.
  • Strong phone contact handling skills and active listening.
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to multi-task and work in a challenging fast-paced environment.
  • Capable of working in both an independent and collaborative work environment.
  • Proven track record of meeting deadlines.
  • Ability to share work among the customer service team.
  • Strong ability to interact with fellow Athletes.
  • Familiarity with CRM systems and practices.
  • Bilingual skills – Spanish is helpful.
  • Ability to find positive solutions in any situation.

Physical Requirements:

  • Ability to maintain focus for extended periods
  • Ability to utilize a computer continuously
  • Ability to sit and stand continuously

Working Conditions:

  • Office environment

The compensation rate for this position is $18 which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of final compensation package, we consider several factors such as location, experience, qualifications, and training.

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