Peoria, IL · On-site
$15.75 - $21.25/hr
Description 2022 Customer Service Representative Job Description & Goals Job Description: The Customer Service Representative will interact with the company's customers by addressing inquiries and
Peoria, IL · On-site
$15.75 - $21.25/hr
Description 2022 Customer Service Representative Job Description & Goals Job Description: The Customer Service Representative will interact with the company's customers by addressing inquiries and
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing
Saint Petersburg, FL · On-site +1
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing
Saint Petersburg, FL · On-site +1
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing
Denton, TX · On-site
$60K/yr
Force Home Services Heating, Air Conditioning, & Plumbing in Denton, TX is looking to hire a full-time Customer Service Representative (CSR) to assist our customers and ensure they have a great
Denton, TX · On-site
$60K/yr
Force Home Services Heating, Air Conditioning, & Plumbing in Denton, TX is looking to hire a full-time Customer Service Representative (CSR) to assist our customers and ensure they have a great
Winona, MN · On-site
$18/hr
JOB SUMMARY: The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of
Winona, MN · On-site
$18/hr
JOB SUMMARY: The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of
People, Pizza, and Passion - it's how we roll. Our Pizza People are the heart and soul of our company, bringing Great Food and Memorable Experiences that friends and families connect over to our
Quick apply
People, Pizza, and Passion - it's how we roll. Our Pizza People are the heart and soul of our company, bringing Great Food and Memorable Experiences that friends and families connect over to our
Bowersville, GA · On-site
$12 - $22/hr
JN Electrical Temperature Control in Bowersville, GA is calling all go-getters to apply to join our amazing team as a full-time CSR / Customer Service Rep ! WHY YOU SHOULD JOIN OUR TEAM We are a
Bowersville, GA · On-site
$12 - $22/hr
JN Electrical Temperature Control in Bowersville, GA is calling all go-getters to apply to join our amazing team as a full-time CSR / Customer Service Rep ! WHY YOU SHOULD JOIN OUR TEAM We are a
What is it like to work at Fanatics?
Do workers at Fanatics get paid breaks?
Does Fanatics pay people when they’re sick?
At Fanatics, are sick days and vacation days separate paid time off?
Is the health insurance from Fanatics affordable enough for their workers?
Do people get paid time off at Fanatics?
How far ahead of time do people find out their work schedule?
Do workers at Fanatics worry about hours?
Do Fanatics workers get to choose the shifts they work?
How easy is it for Fanatics workers to change shifts?
How easy is it to get time off at Fanatics?
Do Fanatics managers change schedules at the last minute?
Do jobs at Fanatics spill into time workers aren’t paid for?
How easy is it to take sick days at Fanatics?
Is a Fanatics job good for students?
Is working at Fanatics good if you’re a parent or caregiver?
Do people at Fanatics feel treated with respect by their managers?
Do people at Fanatics get to take their breaks without interruption?
Is it stressful to work at Fanatics?
Do people at Fanatics enjoy their jobs?
Do people at Fanatics recommend working with their team?
Do people get enough training when they start at Fanatics?
Do people get support to advance at Fanatics?
Do people think Fanatics’s headquarters understands what’s happening where they work?
Do workers feel well informed about how Fanatics is doing?
Description
2022 Customer Service Representative Job Description & Goals
Job Description:
The Customer Service Representative will interact with the company's customers by addressing
inquiries and resolving issues.
The customer service representative should have the ability to maintain a positive and
professional attitude when handling customer inquiries or concerns.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Interacts with customers via email, online chat, telephone, or in person to provide support
and information on products or services.
? Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
? Ensures that appropriate actions are taken to resolve customers problems and concerns.
? Utilities ERP system to monitor Backorders and Orders not Fulfilled.
? Manages other aspects of Operations: Selling channels (Fanatics, Wayfair, etc), shipping claims, merchandising, etc.
? Monitor off-site distribution channels (Amazon, Red Stag, etc) to ensure orders are flowing correctly and in a timely manner.
? Communicate and coordinate with the warehouse team to provide them with necessary information to help resolve any issues that may arise during the fulfillment process.
? Other duties as assigned
Requirements
Skills and Qualifications
? High school diploma or general education degree (GED), required.
? Related experience in customer service roles preferred.
? Excellent verbal and written communication skills including active listening.
? Creative thinking to solve issues and problems for customers that are not always readily apparent
? Works well in a team environment
? Service-oriented and able to resolve customer grievances.
? Proficient in Microsoft Office, Google Docs, and CRM software system.
Working conditions
? This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and file cabinets. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Physical requirements
? Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
? The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
Goals:
? Close 20-25% of incoming tickets per day.
? Complete a binder of detailed responsibilities within 2 months of review date.
? Create a one-page sheet of basic daily responsibilities to enable others to support your position in case of an unplanned absence. Have this completed 1 month from review date.
? Maintain the Orders not Fulfilled Report daily to include only Custom orders that are more than 7 days old.
