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62 Fanatics Customer Service Representative Jobs Hiring Near You

Pop-A-Shot

Customer Service Rep

Peoria, IL

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Selling channels (Fanatics, Wayfair, etc), shipping claims, merchandising, etc. ? Monitor off-site ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

What makes Fanatics an attractive place to work?

Fanatics is a leading e-commerce company specializing in licensed sports merchandise, with a strong reputation for innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and a fast-paced environment, offering opportunities for employees to work on cutting-edge projects and contribute to the growth of the business. By joining Fanatics, professionals can expect to be part of a dynamic organization that prioritizes employee development, offering opportunities for growth, learning, and making a meaningful impact in the sports and entertainment industry.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Fanatics job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Fanatics?
What are the most popular categories at Fanatics?
Infographic showing various Customer Service Representative job openings at Fanatics in the United States as of July 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.
Customer Service Rep

Customer Service Rep

Pop-A-Shot

Peoria, IL

$15.75 - $21.25/hr

Other

Posted 25 days ago

Job description

Description

2022 Customer Service Representative Job Description & Goals

Job Description:

The Customer Service Representative will interact with the company's customers by addressing

inquiries and resolving issues.

The customer service representative should have the ability to maintain a positive and

professional attitude when handling customer inquiries or concerns.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

? Interacts with customers via email, online chat, telephone, or in person to provide support

and information on products or services.

? Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

? Ensures that appropriate actions are taken to resolve customers problems and concerns.

? Utilities ERP system to monitor Backorders and Orders not Fulfilled.

? Manages other aspects of Operations: Selling channels (Fanatics, Wayfair, etc), shipping claims, merchandising, etc.

? Monitor off-site distribution channels (Amazon, Red Stag, etc) to ensure orders are flowing correctly and in a timely manner.

? Communicate and coordinate with the warehouse team to provide them with necessary information to help resolve any issues that may arise during the fulfillment process.

? Other duties as assigned

Requirements

Skills and Qualifications

? High school diploma or general education degree (GED), required. 

? Related experience in customer service roles preferred. 

? Excellent verbal and written communication skills including active listening.

? Creative thinking to solve issues and problems for customers that are not always readily apparent

? Works well in a team environment

? Service-oriented and able to resolve customer grievances.

? Proficient in Microsoft Office, Google Docs, and CRM software system. 

Working conditions

? This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and file cabinets. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Physical requirements

? Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

? The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Goals:

? Close 20-25% of incoming tickets per day.

? Complete a binder of detailed responsibilities within 2 months of review date.

? Create a one-page sheet of basic daily responsibilities to enable others to support your position in case of an unplanned absence. Have this completed 1 month from review date.

? Maintain the Orders not Fulfilled Report daily to include only Custom orders that are more than 7 days old. 

Apply