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60 Fanatics Customer Service Representative Jobs Hiring Near You

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What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Fanatics?
What are the most popular categories at Fanatics?
Infographic showing various Customer Service Representative job openings at Fanatics in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Retail Associate - Tennessee Titans Team Store

Fanatics, Inc.

Nashville, TN • On-site

$14.75 - $17/hr

Part-time

Posted 9 days ago

Fanatics rating

7.1

Company rating: 7.1 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

119th of 713 rated retailers

Job description

Job Description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day-building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the Retail Associate will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.
ROLE OVERVIEW
The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Fan & Customer Impact (Obsessed with Fans)
  • Greet fans and ask questions to help make their shopping experience an enjoyable one
  • Make recommendations based on observations and conversations with fans
  • Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
  • Maintain sales floor and/or stockroom standards with an eye to detail

Ownership & Execution (Determined & Relentless Mindset)
  • Process sales transactions via the Fanatics Point of Sale System (POS)
  • Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
  • Perform additional responsibilities as directed by the management team

Innovation & Problem Solving (Entrepreneurial Spirit)
  • Identify opportunities to improve processes, products, or fan experiences
  • Apply creative thinking and new approaches to solve complex challenges
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment

Team & Leadership Impact (Build Championship Teams)
  • Collaborate cross-functionally to drive shared goals and team outcomes
  • Build strong partnerships across the organization to deliver results

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:
  • Must be at least 18 years of age
  • Previous retail, customer service, or hospitality experience preferred
  • Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
  • Reliable attendance and punctuality
  • Strong communication, interpersonal, and teamwork skills
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
  • Maintain a professional appearance and represent the Fanatics brand positively

Education:
  • High school diploma or equivalent experience preferred

At Fanatics, we operate with a BOLD mindset-We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
© Fanatics, Inc., 2026. All Rights Reserved.
Responsibilities
  • Greet fans and ask questions to help make their shopping experience an enjoyable one
  • Make recommendations based on observations and conversations with fans
  • Help execute a brand connection by ensuring fans enjoy a top notch shopping experience
  • Maintain sales floor and/or stockroom standards with an eye to detail
  • Process sales transactions via the Fanatics Point of Sale System (POS)
  • Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
  • Perform additional responsibilities as directed by the management team

Qualifications
Education, Experience and Requirements
  • Minimum 18 years of age, High School graduate or equivalent
  • Past experience working in retail or sales preferred
  • Ability to work independently and responsibly in a fast-paced environment
  • Availability to work extended hours on game days and during events
  • Foreign language skills are a plus

Job Knowledge, Skills and Abilities
  • Possess a fun, professional demeanor
  • Demonstrated ability to build product knowledge of Team/League inventory
  • Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base
  • Ability to maintain high standards of organization and cleanness
  • Proven ability to overcome obstacles while maintaining a positive, can do attitude
  • Strong verbal communication skills

Physical Demands
  • Regularly required to sit stand, reach, bend and move about the facility as needed
  • Must be able to lift and carry up to 30 lbs.
  • Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

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