Hyland Software
Hyland Software

27 Hyland Software Technical Support Analyst Jobs Hiring Near You

... upon Hyland's software platforms to address specific business challenges. This position ... Triage and prioritize non-critical software defects reported by the technical support team ...

New

... Hyland's software can directly support their business objectives. This is a high-visibility role ... Elicit business requirements from customers through interviews and document analysis; ensure ...

Overview Lead Finance Transformation Data Analyst Location: Remote, US About the Role The Lead ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Lead GTM Analyst

$136K - $150K/yr

... Hyland's marketing organization by analyzing campaign performance, end-to-end funnel health, and ... Experience supporting B2B SaaS or enterprise software organizations - with knowledge of pipeline ...

Overview Lead Finance Transformation Data Analyst Location: Remote, US About the Role The Lead ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Overview Lead Compensation Analyst Location: Remote - US Work Model: Remote About the Role The ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

... Hyland, translating market insight, competitive intelligence, and financial analysis into ... gain support for pricing decisions. As an individual contributor, the Strategic Pricing Manager ...

Strong background within enterprise software, SaaS, information management, or technology-driven ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

... stages of software development for a large development organization * Demonstrated technical ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Partner with customer care and technical account management teams to avert and manage critical ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Platform Architect

$148K - $160K/yr

... technical direction, system architecture, and software architecture for supported programs ... Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks ...

Good company software and technology knowledge -- with the ability to support customers in deriving ... About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous ...

Lead advanced campaign performance analysis, insights generation, and optimization recommendations ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Willingness to travel up to 50% as required, with the ability to analyze sales data and manage ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Maintain a strategic perspective on emerging identity threats, regulatory changes, and technical ... Hyland supports them to do just that through career development resources, wellbeing programs and ...

Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive ...

Hyland supports them to do just that through career development resources, wellbeing programs and ... provide regular analysis on marketing pipeline contribution * Partner with external vendors ...

Hyland supports them to do just that through career development resources, wellbeing programs and ... provide regular analysis on marketing pipeline contribution * Partner with external vendors ...

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Hyland Software Jobs Information

What is it like to work at Hyland Software?

Hyland Software is known for its collaborative and innovative culture, prioritizing employee growth and customer satisfaction. The company's flat organizational structure and agile development approach enable teams to work closely together, fostering a dynamic and fast-paced work environment where employees can contribute to the development of OnBase, a leading enterprise content management platform. Working at Hyland Software may appeal to candidates who value a challenging and rewarding work environment, opportunities for professional development, and the chance to be part of a company that is shaping the future of content management and digital transformation.

What other companies are hiring for Technical Support Analyst jobs?

What are the most popular categories at Hyland Software?

Infographic showing various Technical Support Analyst job openings at Hyland Software in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 5% Physical, and 95% Remote job distribution.

Software Solutions Engineer

Remote

Hyland
1 - 5K employees

$101K/yr

Full-time

Posted 3 days ago

New


Job description

Overview
Software Solutions Engineer
Location: Remote, USA Work Arrangement: Remote
About the Role
The Software Solutions Engineer is responsible for the design, build, and implementation of tailored business applications built upon Hyland's software platforms to address specific business challenges. This position collaborates closely with cross-functional teams to understand solution requirements, assess technical needs, and deliver solutions that improve business outcomes for customers and partners within specified release timelines.
This is a role for someone who brings a curious, solutions-oriented mindset - thriving on translating business needs into thoughtful technical configurations and contributing to a collaborative, high-performing engineering team.
Your Role Responsibilities? Here's What You'll Do.
  • Participate in the review and understanding of industry use cases - collaborating with team members on technical requirements and design documents to facilitate effective solution designs and configurations of moderately complex solution logic.
  • Configure moderately complex software solutions to meet specific business needs - ensuring alignment with functional requirements and contributing to the team's shared knowledge base around solution design and implementation best practices.
  • Perform initial testing of moderately complex solution configurations - ensuring they meet specified requirements and thoroughly documenting testing criteria for the quality assurance team to follow.
  • Provide support to customers and partners as part of early adoption programs - assisting with setup and deployment of solutions, basic troubleshooting, gathering feedback, and ensuring a positive user experience during the early stages of product deployment.
  • Triage and prioritize non-critical software defects reported by the technical support team - ensuring timely resolution and effective communication with relevant stakeholders.
  • Participate and provide feedback as part of solution peer reviews - contributing to a culture of quality, continuous improvement, and shared technical excellence across the team.
Role Essentials
  • Bachelor's degree or equivalent experience, with experience in configuring, designing, and deploying software - and familiarity with relevant programming, database, and cloud technologies.
  • Good oral and written communication skills - demonstrating a professional demeanor and the ability to interact with others with discretion and tact at all levels of the organization.
  • Good organizational, multi-tasking, and time management skills - with good facilitation and project management skills and the ability to thrive in a fast-paced, deadline-driven environment.
  • Good collaboration, interpersonal, and analytical skills - able to maintain solid rapport with team members and professionalism with those outside of the department, with good data gathering and problem-solving abilities.
  • Self-motivated with the ability to learn and adapt to new technologies, frameworks, and development processes - taking on tasks independently, seeking guidance as necessary, and managing projects to completion with oversight, with up to 5% travel time required.
What We'd Like to See
  • Ability to use original thinking to translate goals into the implementation of new ideas and design solutions - with a demonstrated ability to influence, motivate, and mobilize team members and business partners.
  • Good ability to develop and use engaging, informative, and compelling presentation methodologies - with a good ability to establish rapport and gain the trust of others, effective at gaining consensus among stakeholders.
  • Good knowledge of systems administration and Microsoft Operating Systems and products - with strong Microsoft Excel skills and the ability to work both independently and in a team environment.
  • Good ability to handle sensitive information with discretion and tact - with strong attention to detail and a commitment to quality in all aspects of solution design and delivery.
  • Demonstrated ability to contribute to team shared knowledge base repositories - supporting best practices around solution design, implementation, and peer review processes.
  • Knowledge of Healthcare IT
  • Knowledge of Healthcare Business Processes
  • Experience with AI Technologies
Pay Transparency
The base salary compensation range for this role is $101,121 - $118,161 per year. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
© Hyland. All rights reserved.
About Hyland Life
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.