... Hyland solutions. The AVP provides both strategic leadership and hands-on execution, translating ... Working closely with Sales, Renewals, Product Management, Engineering, Professional Services ...
20 Hyland Software Customer Success Manager Jobs Hiring Near You
... Hyland solutions. The AVP provides both strategic leadership and hands-on execution, translating ... Working closely with Sales, Renewals, Product Management, Engineering, Professional Services ...
AVP, Customer Success
Westlake, OH · On-site
... in Hyland solutions. The AVP provides both strategic leadership and hands-on execution ... Working closely with Sales, Renewals, Product Management, Engineering, Professional Services ...
AVP, Customer Success
Westlake, OH · On-site
... in Hyland solutions. The AVP provides both strategic leadership and hands-on execution ... Working closely with Sales, Renewals, Product Management, Engineering, Professional Services ...
AVP, Customer Success
$227K/yr
... in Hyland solutions. The AVP provides both strategic leadership and hands-on execution ... Working closely with Sales, Renewals, Product Management, Engineering, Professional Services ...
AVP, Customer Success
$227K/yr
... in Hyland solutions. The AVP provides both strategic leadership and hands-on execution ... Working closely with Sales, Renewals, Product Management, Engineering, Professional Services ...
Director, Solution Marketing
$180K - $230K/yr
... Hyland's industry solutions in partnership with product management and cross-functional ... Partner with product, sales, demand generation, and customer success teams to drive pipeline growth ...
Director, Solution Marketing
$180K - $230K/yr
... Hyland's industry solutions in partnership with product management and cross-functional ... Partner with product, sales, demand generation, and customer success teams to drive pipeline growth ...
Director, Product Marketing
$180K - $230K/yr
Experience in enterprise software markets such as content management or process automation ... Hyland's mission to help our employees, customers and partners exceed their potential with our ...
Director, Product Marketing
$180K - $230K/yr
Experience in enterprise software markets such as content management or process automation ... Hyland's mission to help our employees, customers and partners exceed their potential with our ...
Senior Enterprise Advisor
$100K - $115K/yr
... software expansion opportunities in partnership with Sales, Account Management, Customer Success ... Proficiency with Hyland solutions, enterprise content management platforms, CRM tools, Microsoft ...
New
Senior Enterprise Advisor
$100K - $115K/yr
... software expansion opportunities in partnership with Sales, Account Management, Customer Success ... Proficiency with Hyland solutions, enterprise content management platforms, CRM tools, Microsoft ...
New
Senior Solution Marketing Manager - Healthcare
$151K - $170K/yr
... customer testimonials for external and internal use About Hyland Hyland is the pioneer of the ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Senior Solution Marketing Manager - Healthcare
$151K - $170K/yr
... customer testimonials for external and internal use About Hyland Hyland is the pioneer of the ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Sales Solution Engineer
$155K - $170K/yr
Knowledge of Enterprise Content Management (ECM) and general software implementation methodologies ... to support customer engagements, events, and industry conferences About Hyland Hyland is the ...
Sales Solution Engineer
$155K - $170K/yr
Knowledge of Enterprise Content Management (ECM) and general software implementation methodologies ... to support customer engagements, events, and industry conferences About Hyland Hyland is the ...
Lead Product Manager
Westlake, LA · Remote
... software and full product lifecycle management * Ability to collaborate deeply with engineering ... or customer-facing engagements About Hyland Hyland is the pioneer of the Content Innovation ...
Lead Product Manager
Westlake, LA · Remote
... software and full product lifecycle management * Ability to collaborate deeply with engineering ... or customer-facing engagements About Hyland Hyland is the pioneer of the Content Innovation ...
Senior Technical Product Manager, Cloud Platform
$130K - $150K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Senior Technical Product Manager, Cloud Platform
$130K - $150K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Senior Technical Product Manager, Cloud Platform
Westlake, LA · Remote
$100K - $132K/yr
... Hyland\'s mission to help our employees, customers and partners exceed their potential with our ... to sustainable success. As we\'ve grown to a company of nearly 4,000 strong, we have the ...
Senior Technical Product Manager, Cloud Platform
Westlake, LA · Remote
$100K - $132K/yr
... Hyland\'s mission to help our employees, customers and partners exceed their potential with our ... to sustainable success. As we\'ve grown to a company of nearly 4,000 strong, we have the ...
Digital Demand Generation Manager
Westlake, LA · Remote
$132K - $148K/yr
Proven success partnering with Sales to achieve pipeline and revenue goals. * Experience using ... Hyland\'s mission to help our employees, customers and partners exceed their potential with our ...
Digital Demand Generation Manager
Westlake, LA · Remote
$132K - $148K/yr
Proven success partnering with Sales to achieve pipeline and revenue goals. * Experience using ... Hyland\'s mission to help our employees, customers and partners exceed their potential with our ...
Lead Product Manager
$163K - $185K/yr
... software and full product lifecycle management * Ability to collaborate deeply with engineering ... or customer-facing engagements About Hyland Hyland is the pioneer of the Content Innovation ...
Lead Product Manager
$163K - $185K/yr
... software and full product lifecycle management * Ability to collaborate deeply with engineering ... or customer-facing engagements About Hyland Hyland is the pioneer of the Content Innovation ...
Senior Account Executive
Westlake, OH · On-site +1
Manage all customer account activity in the CRM; determine the viability of RFP requests and ... About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous ...
Senior Account Executive
Westlake, OH · On-site +1
Manage all customer account activity in the CRM; determine the viability of RFP requests and ... About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous ...
Digital Demand Generation Manager
$132K - $148K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Digital Demand Generation Manager
$132K - $148K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
... software development life cycle * Oral and written communication skills that demonstrate a ... Hyland's mission to help our employees, customers and partners exceed their potential with our ...
New
... software development life cycle * Oral and written communication skills that demonstrate a ... Hyland's mission to help our employees, customers and partners exceed their potential with our ...
New
VP, Corporate Development
$290K - $328K/yr
Strong background within enterprise software, SaaS, information management, or technology-driven ... Hyland's mission to help our employees, customers and partners exceed their potential with our ...
VP, Corporate Development
$290K - $328K/yr
Strong background within enterprise software, SaaS, information management, or technology-driven ... Hyland's mission to help our employees, customers and partners exceed their potential with our ...
Strategic Finance Manager
$140K - $155K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Strategic Finance Manager
$140K - $155K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Senior Account Executive
Westlake, OH · Remote
Manage all customer account activity in the CRM; determine the viability of RFP requests and ... About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous ...
Senior Account Executive
Westlake, OH · Remote
Manage all customer account activity in the CRM; determine the viability of RFP requests and ... About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous ...
Vice President, Marketing Strategy and Operations
$292K - $327K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Vice President, Marketing Strategy and Operations
$292K - $327K/yr
... Hyland's mission to help our employees, customers and partners exceed their potential with our ... success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a ...
Hyland Software Jobs Information
What is it like to work at Hyland Software?
Hyland Software is known for its collaborative and innovative culture, prioritizing employee growth and customer satisfaction. The company's flat organizational structure and agile development approach enable teams to work closely together, fostering a dynamic and fast-paced work environment where employees can contribute to the development of OnBase, a leading enterprise content management platform. Working at Hyland Software may appeal to candidates who value a challenging and rewarding work environment, opportunities for professional development, and the chance to be part of a company that is shaping the future of content management and digital transformation.
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Job description
Assistant Vice President, Customer Success
The Assistant Vice President (AVP), Customer Success is responsible for defining and executing the vision, strategy, and operational performance of the Customer Success organization. This leader is accountable for driving customer outcomes across adoption, value realization, retention, advocacy, and expansion while ensuring customers achieve measurable business results from their investment in Hyland solutions.
The AVP provides both strategic leadership and hands-on execution, translating corporate objectives into scalable customer success programs, operating models, and measurable outcomes. This role leads the execution of customer engagement strategies while continuously evolving the Customer Success function to improve efficiency, effectiveness, and customer impact.
Working closely with Sales, Renewals, Product Management, Engineering, Professional Services, Support, Marketing, and Operations, the AVP ensures alignment across teams to deliver a seamless customer experience throughout the customer lifecycle—from onboarding and adoption to renewal, expansion, and advocacy.
The AVP owns key business metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer health, product adoption, customer satisfaction, customer advocacy, and expansion performance. This leader is responsible for establishing success strategies, driving execution against operational plans, and leveraging data-driven insights to mitigate risk, improve customer outcomes, and accelerate revenue growth.
In addition to strategic planning, the AVP is accountable for the day-to-day leadership and management of the Customer Success organization, including performance management, talent development, resource allocation, forecasting, operational reviews, and executive customer engagement. The role serves as a key voice of the customer, influencing product direction, go-to-market priorities, and company-wide initiatives that improve customer value and business outcomes.
About Hyland Software
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Westlake, OH, US
Year founded
1991