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60 Microsoft Customer Success Manager Jobs Hiring Near You

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Customer Success Account Manager

Plainsboro, NJ · On-site

$86K - $169K/yr

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management ...

Microsoft

Program Manager

Redmond, WA · On-site

By uniting product, engineering, marketing, sales, customer success, and partners around a common ... Microsoft's mission is to empower every person and every organization on the planet to achieve more.

Microsoft

Principal Product Manager

Redmond, WA · On-site

Partner across Product Management, Engineering, Design, and Customer Success teams to establish ... Microsoft Cloud Background Check: * This position will be required to pass the Microsoft Cloud ...

Microsoft

Principal Technical Program Manager

Redmond, WA · On-site

$144K - $187K/yr

Success in this role requires the ability to influence across organizational boundaries, adapt ... Ability to meet Microsoft, customer and/or government security screening requirements are required ...

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

... customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and ... Executive-level stakeholder management and the judgment to set direction under significant ...

Microsoft

Principal Data Scientist Lead

Redmond, WA · On-site

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us ...

Microsoft

Principal Data Scientist

Redmond, WA · On-site

$130K - $277K/yr

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

... Microsoft's Customer Experience & Success (CE&S) support mission, including Dynamics for Microsoft (DfM) case management, CaseBuddy, Engage Center, the SxG ICon support portals, and AI-agent services.

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Microsoft Jobs Information

What is it like to work at Microsoft?

Microsoft is known for its collaborative and innovative culture, prioritizing employee growth and well-being while fostering a sense of community and teamwork. The company's diverse teams work on various projects, from software development to artificial intelligence, in a dynamic and fast-paced environment that encourages experimentation and learning. Working at Microsoft may appeal to candidates who are passionate about technology and innovation, with opportunities to contribute to groundbreaking projects and collaborate with experts from around the world.

What makes Microsoft an attractive place to work?

Microsoft is a leading technology company with a long history of innovation and a strong reputation for delivering cutting-edge solutions to the global market. The company offers a dynamic and collaborative work environment that fosters creativity, experimentation, and learning, with opportunities to work on diverse projects and contribute to the development of new technologies. By joining Microsoft, professionals can tap into a vast network of resources, mentorship, and training programs, enabling them to grow their skills, advance their careers, and make a meaningful impact in the tech industry.

Do workers at Microsoft get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Microsoft pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

At Microsoft, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Microsoft affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Microsoft?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 66% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Microsoft worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Microsoft workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Microsoft workers to change shifts?

Most people find it easy to change shifts.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Microsoft?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Microsoft managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Microsoft spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Microsoft?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Microsoft job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Microsoft good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Microsoft feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Microsoft get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Microsoft?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Microsoft enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Microsoft recommend working with their team?

Most people recommend working with their team.
74% of people report that they would recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Microsoft?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Microsoft?

Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Microsoft’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Microsoft is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Success Manager jobs?

What are the most popular jobs at Microsoft?

What are the most popular categories at Microsoft?

Infographic showing various Customer Success Manager job openings at Microsoft in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Success Account Manager

Microsoft

Plainsboro, NJ • On-site

$86K - $169K/yr

Full-time

Posted 16 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 247 rated software companies

Job description

Overview
With over 4000 employees worldwide, the mission of the Corporate External and Legal Affairs (CELA) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CELA and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  • Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
  • You will align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
  • Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
  • You will serve as the Consumption and Usage Manager and, among other duties, will be responsible meeting consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage
  • Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

Qualifications
Required/minimum qualifications
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience

Preferred Qualifications:
  • Demonstrated understanding of Microsoft Cloud solutions (Azure, Microsoft 365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).
  • Demonstrated experience in project or program management, service delivery, and stakeholder engagement.
  • Executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences.
  • Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS).
  • Experience working in or with large enterprise organizations across industries. Background in consulting or professional services delivery. Experience operating in a matrixed, fast-paced, and global environment.

Customer Success Account Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What Microsoft employees say

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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