Job Summary The Customer Success Manager is responsible for onboarding customers, guiding them ... In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive ...
61 Cisco Systems Customer Success Manager Jobs Hiring Near You
Job Summary The Customer Success Manager is responsible for onboarding customers, guiding them ... In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive ...
Customer Success Manager
Ann Arbor, MI · On-site
Familiarity with CRM systems, customer success tools and inventory management software. * Results-oriented mindset, with a focus on achieving and exceeding team targets. * Ability to generate and ...
Quick apply
Customer Success Manager
Ann Arbor, MI · On-site
Familiarity with CRM systems, customer success tools and inventory management software. * Results-oriented mindset, with a focus on achieving and exceeding team targets. * Ability to generate and ...
Customer Success Manager
Fremont, CA · On-site
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... The Customer Success Manager is expected to consistently provide excellent customer service to ...
Customer Success Manager
Fremont, CA · On-site
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... The Customer Success Manager is expected to consistently provide excellent customer service to ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager
Santa Clara, CA · On-site
$130K - $170K/yr
Job Overview The Customer Success Manager (CS) is responsible for the successful use and adoption ... Experience working with Cisco, Juniper, or similar network equipment; * Excellent problem-solving ...
Customer Success Manager
Santa Clara, CA · On-site
$130K - $170K/yr
Job Overview The Customer Success Manager (CS) is responsible for the successful use and adoption ... Experience working with Cisco, Juniper, or similar network equipment; * Excellent problem-solving ...
Customer Success Manager
$70K - $80K/yr
Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... system functionality. * Troubleshoot customer issues from initial inquiry through resolution ...
Customer Success Manager
$70K - $80K/yr
Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... system functionality. * Troubleshoot customer issues from initial inquiry through resolution ...
Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
FL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
FL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients ... Communicate product value and outcomes while assisting clients with system questions, issue ...
Quick apply
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients ... Communicate product value and outcomes while assisting clients with system questions, issue ...
Customer Success Manager (CSM) We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing ...
Customer Success Manager (CSM) We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing ...
Customer Success Manager
Denver, CO · On-site
Our client partners with leading cancer centers and health systems to improve clinical decision ... The Customer Success Manager will serve as the primary strategic partner for a portfolio of ...
Customer Success Manager
Denver, CO · On-site
Our client partners with leading cancer centers and health systems to improve clinical decision ... The Customer Success Manager will serve as the primary strategic partner for a portfolio of ...
Customer Success Manager The era of pervasive AI has arrived. In this era, organizations will use ... EEO Policy SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified ...
Customer Success Manager The era of pervasive AI has arrived. In this era, organizations will use ... EEO Policy SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified ...
Customer Success Manager
Encino, CA · On-site
Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... Experience with ERP systems such as SAP or Oracle. Education Bachelor's degree in Engineering ...
Customer Success Manager
Encino, CA · On-site
Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... Experience with ERP systems such as SAP or Oracle. Education Bachelor's degree in Engineering ...
Customer Success Manager
Duluth, GA · On-site
... systems. * Contribute to the development and continuous improvement of customer success processes ... Demonstrated experience managing customer renewals and supporting retention efforts. * Proven ...
Quick apply
Customer Success Manager
Duluth, GA · On-site
... systems. * Contribute to the development and continuous improvement of customer success processes ... Demonstrated experience managing customer renewals and supporting retention efforts. * Proven ...
The Customer Success Manager is the primary point of contact for existing customers and responsible ... As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and ...
The Customer Success Manager is the primary point of contact for existing customers and responsible ... As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and ...
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data ... Experience working with state-level education systems or large-scale data environments
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data ... Experience working with state-level education systems or large-scale data environments
... systems. * Contribute to the development and continuous improvement of customer success processes ... Demonstrated experience managing customer renewals and supporting retention efforts. * Proven ...
... systems. * Contribute to the development and continuous improvement of customer success processes ... Demonstrated experience managing customer renewals and supporting retention efforts. * Proven ...
Cisco Systems Jobs Information
What is it like to work at Cisco Systems?
Cisco Systems is known for its collaborative and innovative culture, prioritizing employee growth and teamwork to drive technological advancements. The company's global presence and diverse teams enable employees to work on a wide range of projects, from developing cutting-edge networking solutions to driving digital transformation for customers. Working at Cisco Systems may appeal to candidates who are passionate about technology, innovation, and collaboration, as the company offers opportunities for professional development, flexible work arrangements, and a dynamic work environment.
What makes Cisco Systems an attractive place to work?
Cisco Systems is a leading technology company that has been at the forefront of the networking industry for decades, driving innovation and shaping the future of digital communication. The company offers a dynamic work environment that fosters collaboration, creativity, and innovation, with a focus on employee growth and development through training programs, mentorship, and opportunities for advancement. As a result, Cisco Systems provides a unique opportunity for professionals to make a meaningful impact, drive business growth, and develop their skills in a fast-paced and ever-evolving industry.
Do workers at Cisco Systems get paid breaks?
Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
47% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
Does Cisco Systems pay people when they’re sick?
Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.
At Cisco Systems, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and April 2026.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Cisco Systems affordable enough for their workers?
Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and April 2026.
96% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at Cisco Systems?
Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and June 2026.
86% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 31% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 23% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers at Cisco Systems worry about hours?
Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.
76% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.
Do Cisco Systems workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it for Cisco Systems workers to change shifts?
Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it to get time off at Cisco Systems?
Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of people report it’s easy to get time off.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Cisco Systems managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.
Do jobs at Cisco Systems spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it to take sick days at Cisco Systems?
Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at Cisco Systems good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and January 2026.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people at Cisco Systems feel treated with respect by their managers?
Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.
87% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Cisco Systems get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.
Is it stressful to work at Cisco Systems?
Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.
64% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Cisco Systems enjoy their jobs?
Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.
84% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Cisco Systems recommend working with their team?
Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at Cisco Systems?
Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
74% of people report they got enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at Cisco Systems?
Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think Cisco Systems’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers feel well informed about how Cisco Systems is doing?
Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Cisco Systems?
What are the most popular categories at Cisco Systems?
Full-time
Medical, Dental, Vision, Retirement
Re-posted 6 days ago
Job description
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
Job Summary
The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
Role Description
Behaviors and Competencies
Skill Level Requirements
Other Requirements
The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
Job Summary
The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.
Role Description
- Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
- Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
- Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
- Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
- Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
- Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
- Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
- Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
- Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
- Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs
Behaviors and Competencies
- Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
- Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
- Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Impact and Influence: Can persuade others to consider different perspectives.
- Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
- Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
- Business Acumen: Can analyze financial and operational data to make informed decisions.
- Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
- Results Orientation: Can set personal goals and work towards them, achieving results consistently.
- Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Skill Level Requirements
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
- In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of Cisco technologies - Intermediate
- Ability to articulate Cisco Smartnet renewal program - Intermediate
Other Requirements
- Completed Bachelor's Degree or relevant work experience required
- 2-4 years of experience in a technical, business, or sales role
- 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives
- Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal
- Ability to travel to SHI, Partner, and Customer Events
The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
About SHI International
Sourced by ZipRecruiter
SHI International, located in Somerset, NJ, US, is a global provider of technology products and services. Operating in the Information Technology and Services industry, SHI offers comprehensive IT solutions ranging from software and hardware procurement, deployment planning, cloud-based services, IT asset management, and more to a diverse client base. Founded in 1989 by Thai Lee, the company has grown exponentially, amassing a deep pool of expertise and earning recognition as one of North America's top 15 largest IT solutions providers. Driven by a mission to help customers select, deploy, and manage technologies that drive productivity, profitability, and innovation, SHI cherishes its reputation as a cost-effective, customer-centric technology partner.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Somerset, NJ, US
Year founded
1989