60 Cisco Systems Customer Success Manager Jobs Hiring Near You

This is a remote position and can be performed anywhere in the United States.

Meet the Team

As a Customer SuccessPlatformAreaTAM,you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers andsharethe best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding ouraccount teams andcustomers on how to best use our Platform.

Are you up for the challenge?

Responsibilities:

• Highly skilled and alignedtoSplunk'sCorelicensed product, such asEnterpriseandCloud.

• Aligned to a specific Area to strategically supporttheCustomer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.

• Develop strong partnership with Sales/Customer Success roles toassistArea alignedcustomers with Value Realization.Activitiesinclude, but not limited to:

• Onboarding & Enablement- deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones

• Proactively engagingArea aligned Technical Success Engineers toreviewandassess their account's health situation,with an emphasis onaccountsthat have telemetry risk signals and/or 6 months from renewaldate.

• Proactively engagingArea aligned Solution Engineers/Solution Architects to reviewandassess accounts with Data Management/Optimization opportunity.

• Proactively engagingCustomer Success Executivesonadoption/use case-relatedworkopportunity.

• Scopingthe level of effortanddevelopingatechnical action plan to address thetechnicalsituationbased on your assessment.

• Proactively engageAreaalignedCS/SE Management to ensure priorityfocusalignment and address risk accounts/area themes.

• Strategic case-based delivery, up to90daysofassistance,which isrequested by internal Area aligned account teams or management. Thistypically involves providingcustomers withhigh-quality technical advice on Enterprise level architecture, implementation,configurationand optimizationworkin complex environments forSplunk Enterprise/Cloud.

Customer SuccessArea TAM, you will:

• Be passionate about customers and deliver impactful solutions.

• Address organizations'complex technical challenges, proactivelyidentifyingand resolving issues before theyimpactthe customer.

• Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.

• Guideaccountteammembersandcustomers onoptimaluse of the Splunk Platform.Provide recommendations for a customer's overall technical health.

• Deliver strategic, case-based technical consulting(up to90days).

• Collaborate with internal resources and customer-facing teams to manage customer needs.

• Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.

• Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirementsbased on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.

• Gain agreement withaccount team members andcustomerdecision-makers on the tangible value of proposed solutions.

• Deliver customer onboarding enablement-based workshopsand achieve success milestones.

• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Minimum Qualifications

• Several years of experience administering and using Splunk Core(Enterprise/Cloud).Strong Splunk architecture, data onboarding, andSplunk Coreproductfeatureexperience.

• Strong SPL (Search Processing Language) skills are essential.

• Solid experience in technical consulting orbig-dataanalytics.

Preferred Qualifications

• Strong understanding of common enterprise applications.

• Statistical and analytical modeling skills are a plus.

• Proficiencywith scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.

• Hands-on experience with Splunkproductimplementationof focusand Splunk Cloud.

• Experience with cloud migration projects.

• Mastering Splunk Data Management Techniquestraining and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, FederatedSearch.

• Splunk ConsultantandSplunk Cloud AdministrationCertified

Soft Skills

• Trusted technical advisor with the ability to manageassigned ticketsand Area aligned priorities.Engages in "out of the box" thinking to resolve problems

• Relationship Management -Establishtechnical credibility with a wide range ofinternal andcustomer contacts with the ability to "read" theinternal/customercontactand adapt behavior / approach

• Conflict Resolution - Ability to engage in escalation management

• Influencing/Negotiating-Ability to influence peers,Splunkleadership and customers.Ability to managehighly complex/distributed IT environments and/or accounts that demanda high levelof negotiation and conflict resolution abilities

• Problem/Need Identification-Demonstratesa deep comprehension of Area management, account team and/or customer's business strategy, business objectives & challenges, success criteria/how customer measures success, and training needs. Analyzes trends to predict changes that mayimpactcustomer's long-term business goals

• Mentor/Team Player-Possessesability to take on mentorship roles asidentifiedby management team.Identifies, defines, and leads Priorities to Improve to help team reach its goals

• Communication:Excellent written and oral communication skills.Active listening and objective consideration of others' opinions.

• Strong customer-facing skills to instill confidence and guide towards resolution.

• Ability to balance multipleaccount teams,customersand competing priorities effectively.